facilitatingstrategies3-17-Eleven36434Pproduct/servicepromotionpriceplaceP&GProcter&GambleWal-Mart443-13-1()45SKU()46()()47easytodobusinesswithsensitivetocustomerneedsLaLondeZinszer12348J&J3-3NabiscoFoodsimmaculaterecovery()(stockoutfrequency)()(fillrate)49504794%47/505094%5094%()(ordersshippedcomplete)1234()50()()123456783-2PickerInternational()51()3-1(Staticvariables)flowvariables()3-23-1///52()3-33-23-3••••••••••••••••53707~1092%805~795%3~598%3-23-2100%542103M3M3M3M3M3M3MJ&JColonialHospitalSuppliers12553-43-4125634565UPSPlanters-LifeSaversExelP&G63-457JITJITJITExelShawShawRoadwayLogisticsServicesLOF(Libbey-Owens-FordGlass)LOFCassLogistics,Inc.LOFLOF53010BergenBrunswig58PetersAustinZemkeSchaafSchlesingerHeskettIKEABaxterHealthcareBergenBrunswigBergenBrunswig-3-3BergenBrunswigBergenBrunswigBergenBrunswig1020055970%BergenBrunswig3-3BergenBrunswigBergenBrunswigBergenBrunswigBergenBrunswigBergenBrunswig601234BergenBrunswigBergenBrunswigBergenBrunswig10123BergenBrunswig61621.2.3.4.5.6.7.8.9.5510.BergenBrunswig19745Ito-YokadoSouthland7-ElevenIto-Yokado7-Eleven7-Eleven1990Ito-Yokado70%4.3Ito-YokadoToshifumiSuzuki3Suzuki7-ElevenSuzuki2007-Eleven2informationprovidedbyKarenLowryMiller,ListeningtoShoppersVoices,BusinessWeek,1992SpecialIssueReinventingAmerica,p.69.PerryA.Trunick,HelenL.Richardson,andThomasAndel,LogisticsExcellenceIsItsOwnReward,TransportationandDistribution,33:9,September1992,P.52.63Suzuki7-Eleven42%14.46.819907-Eleven10%()PickerInternationalMRI(magneticresonanceimaging)CATXPicherPickerPickerPicker16PickerPickerPickerPickerAgisSaplukis,ComputersGiveTruckersanEdge,NewYorkTimesNationalEdition,May25,1992,p.17;andSchneiderNational,Inc.,SalesPublications.64SNISchneiderNational,Inc.SNISNISNISNISNISNIQualcommStarServSNI21/4StarServSNISNISNISNI()62465()