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上海交通大学硕士学位论文电子制造业供应链质量合作和满意度关系实证研究姓名：屈嫚莉申请学位级别：硕士专业：企业管理指导教师：邵晓峰20090101I123IISPSSLISRELLEIIIIEMPIRICALRESEARCHONTHERELATIONSHIPBETWEENQUALITYCOOPERATIONANDSATISFACTIONOFELECTRONICMANUFACTURERINGSUPPLYCHAINABSTRACTInthebackgroundofeconomyglobalization,ITdevelopment,persistentattentiononquality,andwiththeexpansionofbusinessadministrationideaofcustomerorientation,researchesonsupplychainqualitymanagementhavebeenwelldeveloped.Theelectronicindustryistakingmoreandmoreimportantrolesintheworldeconomyduetoitsdynamicofinnovationandprosperousmarketprospect;theindustryishighlydevelopedandtheelectronicsupplychainhavebeenspreadworldwidewithregionclusteringincertaincitiesandareasoftheworld.Thethesisfirsttakesaglanceofelectronicindustryandthenprobesintothefieldofsupplychainsatisfactionfromqualitycooperationintheaimofgrspingclearpicturesofthefollowingsubjects:1)influencingfactorsofsupplychainsatisfactionfromqualitycooperation;2)influencingfactorsandindexesforthemeasurementofsupplychainsatisfactionfromqualitycooperationofelectronicmanufacturingindustry;3)modificationandimprovementoftheinifluencingindexesandtheprimarymodelthroughempiricalresearch.ThethesisinvestigatesthesupplychaincharacteristicsofelectronicindustryandthecurrentsituationofsupplychainmanagementofelectronicmanufacturingenterpricesinChinaaftermakingasummaryofthetheoriesinthefieldsofsupplychainqualityIVmanagementandsatisfactionItisstronglybelievedthattheindustryisingreatdemandofhighqualitymanagementstandardsandmorestablecooperationrelationshipsacrossthesupplychain.Afterthatchaterthreepresentsaframeworkformeasuringsupplychainqualitycooperationwithfourdimensions,i.e.qualitymanagementofmemberenterprises,supplychaininterfacequalitycooperation,organizationguarantee,andriskcontrol,whichisanewstepintheresearchofsupplychainqualitycooperation.Andchapterfourpresentsacompletemodelformeasuringsupplychainsatisfactionandthenasimplifiedoneforempiricalresearchoftheelectronicmanufacturingindustrywithonlythreedimensionsofqualitymanagementofmemberenterprises,qualitycooperationofinternationallogicticsinterfacesandsuppliers’qualitymanagemtmentasinfluencingfactorsbasedontheframeworkandthemanagingsituationintheelectronicindustry.AndthenthethesisanalysesthequestionnairewithSPSSandLISREL.Atfirstthequestionnaireissimplifiedthroughreliabilityandvalidityanalysis,thentheprimarymodelismodifiedthroughstructureequilibriummodelling.Itdemonstratesthat:1)qualitymanagementofmemberenterprisesinfluencessupplychainsatisfactionsignificantly;2)qualitycooperationofinternationallogicticsinterfacesinfluencessupplychainsatisfactionsignificantly;3)suppliers’qualitymanagemtmentinfluencessupplychainsatisfactionsignificantly;4)qualitymanagementofmemberenterprisesdoesn’tsignificantlyinfluencesuppliers’qualitymanagemtment.Casestudyisaftertheempiricalresearchtofurtherverifythemodifiedmodelthroughenterprisesmanagingpractice.TheoveralloperationalandfinancialstatusofthecompanyhavebeenenhancedandsodoesthesupplychainsatisfactioninLEIcompanythroughstrategictransformationonqualitymanagementandsupplychainmanagement,whichsupportsthemodelhypothesisofH1andH3.TheresultscouldpossiblyprovidecertainsuggestionstomanagersintheelectronicmanufacturingenterprisesinChinawhoaimstoenhancetheoverallcooperationandsatisfactionofthesupplychain.ThegoalsofsustainabledevelopmentofVthesupplychaincanbeachievedbyimprovingsupplier’squalitymanagementandqualitymanagementofthecompanyitself.Theinternationallogisticsalsomatters.Thereisstillmuchroomforimprovementbothonthecompletionofthemodel,datacollectionandmethodformodelmodification.KEYWORDSsupplychainsatisfactionqualitycooperationempiricalresearch11.1[1][2][1][3]Forker[4]IBM2[3][2]1235%15%20%4(Supply-SideEconomyofScale)(Demand-SideEconomyofScale)5631.21.2.190Forker1997Forker[28]DonaldJ.Bowersox20024[29][30]21[31]12()51-1Tab.1-1CriteriaandMeasuresofSupplyChainQualityControl[32]1-1[2][4]61.2.2203012070(CustomerSatisfactionCS)OlsgavskvandMiller1972Anderson1973[33]HowardSheth1969[34]O1iverLinda1981[35]WestbrookReillyz1983[36]Kotler[37]Hunt1977EngelB1ackwe111982TseWilton1988[38]100-1=0100172O1iver3[39](PerceivedPerformance)(Expectation)(AdditiveDifferenceModel)[40](ExpectancyDisconfirmationModel)[41]22SEVEQUAL()[42]1991(GapAnalysisModel)CSI[43](DriverMeasurementModel)[44](StructuralEquationsModelSEM)1.2.318Matthyssens&VandenBulte1994(PowerStrategy)(TuningStrategy)(CooperationStrategy)-[46]291.3-1231-1[17]ISO/TC1762000ISO900010SPSSLISRELLEI1-1Fig.1-1Researchframework123456SPSS7LISREL8LEI910111.4122.1[47]2-1Fig.2-1Distributionandconvergenceofelectronicindustrychainglobally//IC//132-1[48]128GuadalajaraTijuanaKista2.220901990200212180060040032002200367.6%68.6%54.9%50%[48]2553709362[49]120801410OEM60902800500309540301615ITOEMODM290IT26707000500145IC2015IC500IC5157600775003051000332IC60151/460NEC2005192717NEC75004CDMASPHPDHNEC9EMC[51]162.32.3.1OEMEMSEMSOEMEMS2-2[52]1EMSOEMOEMEMSEMS2EMSOEMEMS/OEMOEMPC2-2Fig.2-2Electronicmanufacturingsupplychainstructure17EMS3EMSEMS2.3.2[64]TCL[56]1:218345S2.3.31IC219OEMODMEMS1AV