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零售集聚内购买行为的顾客满意研究作者：翟森竞学位授予单位：西北工业大学参考文献(51条)1.参考文献2.MEO'KellyAmodelofthedemandofretailfacilities,incorporatingmultistop,multipurposetrips1981(02)3.Jean-ClaudeThill.IsabelleThomasTowardsconceptualizingtrip-chainingbehavior:Areview1987(01)4.PeterTLPopkowskiLeszczyc.TimmermansHarryJPExperimentalchoiceanalysisofshoppingstrategies2001(04)5.PeterTLPopkowskiLeszczyc.AshishSinha.AnnaSahgalTheeffectofmulti-purposeshoppingonpricingandlocationstrategyforgrocerystores2004(02)6.AStewartFotheringhamAnewsetofspatialinteractionmodels:thetheoryofcompetingdestinations1983(01)7.HarmenOppewal.BelindaHolyoakeBundlingandretailagglomerationeffectsonshoppingbehavior2004(02)8.庄贵军.周南.李福安.曾仕龙购物中心的顾客行为:调查、比较与验证[期刊论文]-管理世界2001(1)9.庄贵军.曾仕龙.李福安.周南购物中心顾客行为的跨地区比较:西安与香港[期刊论文]-预测2004(1)10.OksanaMont.AndrusPlepysCustomersatisfaction:reviewofliteratureandapplicationtotheproduct-servicesystems200311.菲利普·科特勒营销管理(新千年版·第十版)200112.陈明亮客户保持与生命周期研究[学位论文]博士200113.吴国华.潘德惠顾客购买行为影响因素分析及重购概率的预测[期刊论文]-管理工程学报2005(1)14.RichardASpreng.RichardWOlshavskyAdesirescongruencymodelofconsumersatisfaction1993(03)15.RichardASpreng.ScottBMacKenzie.RichardWOlshavskyAreexaminationofthedeterminantsofconsumersatisfaction1996(03)16.RichardASpreng.ThomasJPageAtestofalternativemeasuresofdisconfirmation2003(01)17.RobertAWesrbrookProduct/consumption-basedaffectionresponsesandpostpurchaseprocess1987(03)18.RobertAWestbrook.RichardLOliverThedimensionsofconsumptionemotionpatternsandconsumersatisfaction1991(01)19.RichardLOliverCognitive,affective,andattributebasesofthesatisfactionresponse1993(03)20.DianeMPhilips.HansBaumgartnerTheroleofconsumptionEmotionsinthesatisfactionresponse2002(03)21.JochenWirtz.JohnEGBatesonConsumersatisfactionwithservices:integratingtheenvironmentperspectiveinservicesmarketingintotraditionaldisconfirmationparadigm1999(01)22.RobertKrampf.LindaUeltschy.Michaeld'amicoThecontributionofemotiontoconsumersatisfactionintheservicesetting2003(01)23.白光润微区位研究的新思维[期刊论文]-人文地理2004(5)24.BellLattinShoppingbehaviorandbonsumerpreferenceforstorepriceformat:Why'LargeBasket'shopperspreferEDLP1998(01)25.YoujaeYiACriticalReviewofConsumerSatisfaction199026.RichardLOliverAcognitivemodeloftheantecedentsandconsequencesofsatisfactiondecision1980(04)27.GilbertAChurchill.CarolSupermanAninvestigationintothedeterminantsofconsumersatisfaction1982(04)28.WilliamOBearden.JesseETeelSelecteddeterminantsofconsumersatisfactionandcomplaintreports1983(01)29.DavidKTse.PerterCWiltonModelsofconsumersatisfactionformation:Anextension1988(02)30.SusanFournier.DavidGlenMickRediscoveringsatisfaction1999(04)31.ErnestRCadotte.RobertBWoodruff.RogerLJenkinsExpectationsandnormsinmodelsofconsumersatisfaction1987(03)32.RobertAWestbrook.MichaelDReillyValue-PerceptDisparity:AnAlternativetotheDisconfirmationofExpectationsTheoryofConsumerSatisfaction198333.ValarieAZeithaml.LeonardLBerry.AParasuramanThenatureanddeterminantsofcustomerexpectationsofservice1993(01)34.RichardLOliver.JohnESwanConsumerperceptionsofinterpersonalequityandsatisfactionintransactions:Afieldsurveyapproach1989(02)35.ClaesFornell.MichaelDJohnson.EugeneWAndersonTheAmericancustomersatisfactionindex:nature,purpose,andfindings1996(04)36.刘新燕.刘雁妮.杨智.万后芬构建新型顾客满意度指数模型--基于SCSB、ACSI、ECSI的分析[期刊论文]-南开管理评论2003(6)37.ValarieAZeithamlConsumerperceptionsofprice,quality,andvalue:Ameans-endmodelandsynthesisofevidence1988(03)38.WilliamBDodds.KentBMonroe.DhruvGrewalEffectsofprice,brand,andstoreinformationonbuyers'productevaluations1991(03)39.EugeneWAnderson.ClaesFornell.DonaldRLehmannCustomersatisfaction,marketshare,andprofitability:findingsfromSweden1994(03)40.RPBagozzi.MGopinath.PUNyerTheroleofemotionsinMarketing1999(02)41.KarenAMachleit.SevginAErogluDescribingandmeasuringemotionalresponsetoshoppingexperience2000(02)42.RichardLOliver.RolandTRust.SajeevVarkiCustomerdelight:foundations,findings,andmanagerialinsight1997(03)43.韩小芸.温碧燕.伍小奕顾客消费情感对顾客满意感的影响[期刊论文]-南开管理评论2004(4)44.JFEngel.RDBlackwell.PWMiniardConsumerBehavior199345.JeffreyBSehmidt.RichardASprengAproposedmodelofexternalconsumerinformationsearch1996(03)46.GirishNPunj.RichardStaelinAmodelofconsumerinformationsearchbehaviorfornewautomobiles1983(02)47.李东进消费者搜寻信息努力的影响因素及其成果与满意的实证研究[期刊论文]-管理世界2002(11)48.JillianCSweeney.GeoffreyNSoutarConsumerperceivedvalue:thedevelopmentofamultipleitemscale2001(02)49.吴明隆SPSS统计应用实务--问卷分析与应用统计200350.侯杰泰.温忠麟.成子娟结构方程建模及其应用200451.KarenAMachleit.SusanPowellMantelEmotionalresponseandshoppingsatisfactionmoderatingeffectsofshopperattributions2001(02)相似文献(4条)1.期刊论文王升.尹玉涛来华留学生教育学生满意度评价模型研究——以河北省高校为例-中国科技信息2010,(11)文化背景及需求差异对留学生教育服务服务质量及学生满意度的影响问题是一个颇具理论及现实意义的问题,本文在理论研究的基础上运用相关数理统计方法进行了实证研究,构建了评价模型,探讨了文化背景及需求差异对服务质量的感知及顾客满意感等变量的影响程度.2.学位论文肖燕基于顾客价值视角的医院营销策略研究2008研究目的:医疗市场是一个特殊的市场，它的公益性、福利性和技术行业的垄断性使之有别于企业的产品市场。对医院来说，将企业成熟的营销模式生搬硬套是行不通的。因此，必须在深刻领悟相关营销理论的基础上，立足于医院顾客的实际需求和医疗市场的特点，突破传统的营销模式，借助顾客价值这个理论工具提出符合医院特色和满足顾客需求的营销策略，才能真正改善医院的管理品质，提高医院的服务质量，使医院健康地融入充满机遇和挑战的价值营销时代。研究方法:文献研究法：以顾客价值、让渡价值、医院营销、营销策略等为关键词检索中国期刊网、万方数据、中国科技期刊数据库（重庆维普）、新华社多媒体数据库、中国优秀博硕士学位论文数据库和外文ProquestHealth&MedicalComplete数据库。收集国内外有关顾客让渡价