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1四川省质量技术监督学校2010-2011学年第2期期末集中考试课试题审批表课程名称英语开课班级旅游09-1任课教师罗莉上传试题时间2011.05.12命题说明1、考试方式（开卷或闭卷）：开卷；2、A、B卷雷同题分值：__20分内_；3、标准答案是否完整：_____是____；4、评分标准是否落实到每小题：___是_____；5、其它说明：命题教师__罗莉__2011年05月12日教研室主任审核意见签名：___________年月日系（部）主任审核意见签名：___________年月日教务处审核意见签名：___________年月日制卷记录正考选卷印制数量印制年月日分装年月日教务处制表1四川省质量技术监督学校2010～2011学年度第2期旅游服务与饭店管理班《英语》试卷A卷Class：Name：Number：Score：一．口试(40%)二．笔试（60%）I:Vocabularies:(15%)1.单人间2.您先请3.叫早电话4.信用卡5.护照6.房间号码7.晚礼服8.服务费9.值班经理10.签名11.大床间12.美式早餐13.干洗14.打扰15.到达时间II:Choosethebestanswer:(15%)1.A:Goodmorning!Willyoudomeafavor?B:A.Ihopeso.Whatisit?B.Goodmorning.Nicetoseeyouhere.C.Yes,ofcourse.I’llbegladto.D.Sorry,I’mbusydoingmyworknow.2.Aftergreetinganewguest,thereceptionist’sfirstactionshouldbeto.A.checktheguest’sreservationB.asktheguestthelengthofhisstayC.asktheguesttoregisterD.callthebellman3.Youhavetobooktheticketsfivedaysadvance.AinB.forC.beforeD.with4.Itwohotelsbuttheyarebothfullybookedup.A.havetriedB.triedC.tryD.willtry25.Mr.andMrs.Bellowareacouple.Youshouldn’tprovidethemwith.A.adoubleroomB.aTWBroomC.adeluxeroomD.asingleroom6.Hereisyourkey.Andthebellmanwillshowyou.A.onB.intoC.upD.off7.A:CanIhelpyou?B:.A.Yes,pleaseB.PleaseCYes,youcanD.Yes,asyoulike8.YoucantakeNo.37BusandatSichuanRoad.A.getinB.getoffC.getofD.getout9.Ahalfday’srentischargedaroomnotvacatedafter12:00noon.A.againstB.forC.toD.in10.Canyougivemetheflightnumber,please,theplaceislate?A.sothatB.forC.toD.in11.A:Welcometoourhotel,sir.B:A.What’syourname,please?B.What’syourjob?C.Whoareyou?D.Thankyou.12.Lethimyourbaggage.A.carriesB.carryingC.tocarryD.carry13.Therearemanydifficultieswhenstartinganewhotel.A.todealB.dodealwithC.dealingwithD.dealwith14.A:Wonderful!Thankyouforyournicesuggestions.B:3A.It’smypleasure.B.Excuseme.C.Firstright,secondleft.D.Pleasedon’t.15.A:Goodbye,Mr.Bellow.Thankyouforwhatyou’vedoneformeB:A.Oh,don’tforgettogetintouchwithme.B.Youarewelcomeandhopeyouwillhaveanicetrip.C.Didyouenjoyyourstayhere?D.It’stimeforustoshakehands.III.Completethedialogue:(5%)A.Goodevening,welcometoourhotel.B.Ok,Areyoucheckingouttomorrow?C.Certainly.CanIhavethenameplease?D.Willyouneedawakeupcall,sir?E.Okthen,yourroomis502onthefifthfloor.Breakfastisservedbetween6:30amand9am.Enjoyyourstay.Hotelstaff:1Guest:Hello,I’dliketocheckinplease.Hotelstaff:2Guest:MrHaroldSmith.HaroldSmith.Hotelstaff:3Guest:Yes,Iam.That’sright.Hotelstaff:4Guest:Yesplease.At6.30am.Hotelstaff:5Guest:Thankyou.IV.Cloze:(15%)R——ReservationistC——ClientR:Reception.MayIhelpyou?4C:I’dliketobookasingleroom1showerforMr.GeorgeSmith.He2toarriveonthe20ththismonth.R:Howlongwillhebe3?C:Idon’tknow,butitcouldbe4fromseventotendays.R:Thenwecanonlyconfirmaroomfromthe20thtothe27th.Wewon’t5guaranteehimaroom6the27th.C:What7thereisn’t8roomthen?R:9,sir.Wecaneitherputhimona10listorfindhimaroomina11hotel.C:Fine.Howmuchdoyou12asingleroomwithbreakfast?R:It’s500yuanRMB13onenight.Howwillhebepaying,sir?C:Hiscompanywill14allthe15forhimandwillsendyouacheckrightaway.R:Thankyou,sir.C:Thankyou.Goodbye.1.A.forB.withC.ofD.have2.A.plansB.shallC.plantoD.plansto3.A.stayB.stayingC.bestayedD.bearriving4.A.somethingB.nothingC.anydayDanything5.A.canBtobeableC.beabletoD.needto6.A.untilB.afterCbeforeD.since7.AifB.whenC.whileD.as8.A.someB.aC.anyD.many9.A.ThankyouB.Don’tworryC.YesD.Noproblem10.A.waitingB.arrivalC.wineD.drink11.A.otherB.goodC.findD.nearby12.A.chargeforB.payforC.askfoeD.changeto13.A.atB.forC.toD.each514.A.giveB.chargeC.coverD.pay15.A.expensesB.moneyC.costD.priceV.Translation:(10%)1.您早，客房预订部，请问有什么可以帮助你吗？2.先生，您预订房间了吗？3.请不要挂断，我来检查是否有空房.4.先生，您还有其他的什么吩咐吗？5.听到这样的事情我们非常遗憾.6.客房送餐24小时免费提供7.我随时乐意为您服务。8.请问你打算如何付款呢？9.先生，我现在可以为您清理房间吗？10.祝您住得愉快。6四川省质量技术监督学校2010～2011学年度第2期旅游服务与饭店管理班《英语》A答题纸Class：Name：Number：Score：I:Vocabularies:(15%)1.2.3.4.5.26.7.8.910.1112131415.II.Choosethebestanswer.(15%)1-56-1011-15III.Completethedialogue:(5%)1-5IV.Cloze:(15%)1-576-1011-15V.Translation:(10%)1.2.3.4.5.6.7.8.9.10.8四川省质量技术监督学校2010～2011学年度第2期旅游服务与饭店管理班《英语》A答案I:Vocabularies:(15%)1.single2.afteryou3.morningcall4.creditcard5.passport6.roomnumber7.eveningdress8.servicecharge9.DutyManager10.signature11.double12.AmericanBreakfast13.drycleaning14.disturb15.arrivaltimeII.Choosethebestanswer.(15%)1-5CAAAD6-10CABBC11-15BDBABIII.Completethedialogue:(5%)1-5ACBDEIV.Cloze:(15%)1-5BABDC6-10BACBA11-15DABCAV.Translation:(10%)1.Goodmorning,roomreservation.CanIhelpyou?2.Doyouhaveareservation,sir?3.Pleaseholdtheline,I’llchecktheroomavailability.4.Sir,isthereanythingIcandoforyou?95.I’msorrytohearthat6.Roomserviceisavailablefor24hours7.I’malwaysatyourservice8.Howwouldyouliketomakethepayment?9.Sir,MayIcleantheroomnow?10.Iwishyouenjoyyourstay.10四川省质量技术监督学校2010～2011学年度第2期旅游服务与饭店管理班《英语》试卷B卷Class：Name：Number：Score：一．口试(40%)二．笔试（60%）I:Vocabularies:(15%)1.前台2.总经理3.到达时间4.签名5.不便6.单人间7.预定8.西服9.商务中心10.刀和叉11.您先情12.快速干洗13.服务费14.投诉15.房价II:Choosethebestanswer:(15%)1、“前厅部”这一术语，在英语中被称为A.LobbyB.FrontdeskC.FrontofficeD.Reception2．.临时类预定是＿＿＿。A.GuaranteedReservationB.ConfirmedReservationC.WaitingReservationD.AdvanceReservation3.Pleasegivemyregardstoyourfamily.Andhaveasafehome.A.jou