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124Chapter7:InterviewingCandidatesMultipleChoice1.The________isconsideredbymanytobethemostimportantscreeningtool.a.telephonereferenceb.referenceletterc.selectioninterviewd.managementassessmentcentere.worksamplingtechnique(c;easy;p.254)2.A(n)________isaproceduredesignedtoobtaininformationfromapersonthroughoralresponsestooralinquiries.a.writingtestb.worksamplesimulationc.interviewd.referencechecke.backgroundcheck(c;easy;p.254)3.Whenaninterviewisusedtopredictfuturejobperformanceonthebasisofanapplicant’soralresponsestooralinquiries,itiscalleda(n)________interview.a.selectionb.appraisalc.exitd.previewe.structured(a;easy;p.254)4.Whenaninterviewfollowsaperformanceappraisalandfocusondiscussinganemployee’sperformancerating,itiscalleda(n)________interview.a.selectionb.appraisalc.exitd.previewe.structured(b;easy;p.254)1255.Duringa(n)________interview,asupervisorandanemployeediscusstheemployee’sperformanceandfutureactionsandgoals.a.selectionb.appraisalc.exitd.previewe.structured(b;easy;p.254)6.________interviewscanprovideinsightintosourcesofdissatisfactionforemployees.a.Selectionb.Appraisalc.Exitd.Previewe.Structured(c;easy;p.254)7.Anotherwordforunstructuredinterviewsis________.a.directiveb.nondirectivec.unformattedd.standardizede.content-free(b;easy;p.254)8.Structuredinterviewsarealsoreferredtoas________interviews.a.directiveb.nondirectivec.unformattedd.standardizede.content-free(a;easy;p.254)9.Whichofthefollowingisadisadvantageofusingstructuredinterviews?a.consistencyacrosscandidatesb.reducedsubjectivityc.lowerpotentialforbiasd.enhancedabilitytowithstandlegalchallengee.lackofabilitytopursuefollow-upquestionsastheydevelop(e;moderate;p.255)12610.Anadvantageofunstructuredinterviewsisthattheyprovide________.a.consistencyacrosscandidatesb.reducedsubjectivityc.lowerpotentialforbiasd.enhancedabilitytowithstandlegalchallengee.anabilitytopursuefollow-upquestionsastheydevelop(e;moderate;p.255)11.Whichtypeofinterviewcouldalsobedescribedassomewhatlikeageneralconversation?a.nondirectiveb.directivec.standardizedd.situationale.alloftheabove(a;easy;p.254)12.Howdosituationalinterviewsdifferfrombehavioralinterviews?a.situationalinterviewsarebasedonresponsestopastsituationsb.situationalinterviewsarebasedonhowanapplicantmightbehaveinahypotheticalsituationc.situationalinterviewsutilizepredeterminedsituationalquestionsandanswersd.behavioralinterviewsaskapplicantstodescribetheiremotionsindifferenthypotheticalsituationse.situationalandbehavioralinterviewsdonotdiffer(b;difficult;p.258;AACSB:reflectivethinking)13.Whichofthefollowingstatementsisrepresentativeofwhatmightbeaskedinabehavioralinterview?a.“Tellmeaboutatimeyoushowedleadershipinadifficultsituation.”b.“Weareconcernedwithemployeepilferage.Asamanagerhere,howwouldyougoaboutdiscouragingthisbehavior?”c.“Supposeyouwereconfrontedwithanangrycustomerwhothreatenedtosuethecompany.Whatwouldyoudo?”d.“Employeesinthisdivisionarefrequentlyunderagreatdealofstress.Howdoyouthinkyouwouldhandlethestressoftheposition?”e.“Inthisposition,youwouldhavetheresponsibilityofhiringandfiringsubordinates.Imaginethatyouhavetofireanemployeewhoisconsistentlyabsentbecausehecaresforanelderlyparent.Tellmehowyouwouldhandlethissituation.”(a;difficult;p.258;AACSB:communication)12714.Whattypeofinterviewmightincludethestatement,“Tellmeaboutatimewhenyouworkedsuccessfullyinateamenvironment”?a.situationalb.behavioralc.stressd.puzzlee.directive(b;moderate;p.258)15.Whichofthefollowingstatementsisrepresentativeofwhatmightbeaskedinasituationalinterview?a.“Tellmeaboutatimeyoushowedleadershipinadifficultsituation.”b.“Howhaveyouhandledethicaldilemmasinthepast?”c.“Supposeyouwereconfrontedwithanangrycustomerwhothreatenedtosuethecompany.Whatwouldyoudo?”d.“Canyouthinkofatimewhenyouwereespeciallyproudofyourmanagementskills?Tellmeaboutthat.”e.“Inthisposition,youareresponsibleforhiringandfiringsubordinates.Haveyoueverfiredanyonebefore?Tellmehowyouhandledthesituation.”(c;difficult;p.258)16.Whattypeofinterviewmightincludethefollowingstatement?“Imaginethatyouhavejustbeenassignedthetaskofwinningthebusinessofourcompetition’sbiggestclient.Howwouldyouproceed?”a.situationalb.behavioralc.stressd.puzzlee.directive(a;moderate;p.258)17.Ina________interview,theinterviewertriestodeducewhattheapplicant’son-the-jobperformancewillbebasedonhisorheranswerstoquestionsaboutpastexperiences.a.structuredb.situationalc.job-relatedd.stresse.puzzle(c;moderate;p.258)12818.Ajob-relatedinterviewis,bydefinition,astypeof________interview.a.structuredb.behavioralc.situationald.unstructurede.stress(b;difficult;p.258)19.Inastressinterview,theinterviewer________.a.triestodeducewhattheapplicant’son-the-jobperformancewillbebasedonhisorheranswerstoquestionsaboutpastexperiencesb.triestomaketheapplicantuncomfortableinordertospotsensitivityc.givesawordproblemtoseehowthecandidatesthinkunderpressured.giveshypotheticalsituationsfortheapplicanttorespondtoe.triestoassessthestrengthoftheapplicant’sdesireforsuccess(b;moderate;p.258)20.Whichofthefollowingstatementsmightbemadebyaninterviewerina