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精品资料网（）25万份精华管理资料，2万多集管理视频讲座Code編號Version版本Page頁數ReleaseDateVendorCorrectiveActionRequestProcedure廠商VCAR管理程序ModifyDate1.Purpose目的Thepurposeofthisprocedureistodefineingeneralthecriteriaandmethodsofissuingcorrectiveactionrequesttovendorsanddefineitsfollow-upactions.此程序的目的是定義管理VCAR的一般基準和責任.2.Scope範圍ThisprocedureappliestothematerialsuppliersofeachsitewithinISOLUTIONS(SVS).此程序適應於瀚誠(SVS)的材料供應商.3.Reference參考3.1VendorDisqualificationprocedure廠商資格取消程序4.Definition定義AV/PLApprovedVendor/PartList合格廠商/零部件名冊VCARVendorCorrectiveActionRequest廠商改善需求單IQA:IncomingQualityAssurance進料品質保証SQA:SupplierQualityAssurance廠商品質保証5.DetailsofProcedure詳細程序5.1VendorCorrectiveAction廠商改善5.1.1ResponsibilitiesWhenaqualityissuebeget,VCARmaybeissuedtovendorbyIQAincludingSQAThe'VendorCorrectiveActionRequest'formshallbeusedforallcorrectiveactionrequestsissuedtothevendors.當品質問題發生時,IQA部門包括SQA,發出VCAR給廠商,VCAR單是對廠商矯正改善的要求5.1.2ConditionsUnderthefollowingconditions,aVCARshallbeissuedtothevendorsrequestingimprovementsonanydiscrepancyfoundrelatedtoaparticularvendor:在下列條件下,VCAR將發給特定的廠商,要求其對我們發現的不合格項進行改善:a.Anymajorqualityissuearisesfromtheproductionline,IQA,customer...etc.在生產線,或進料檢驗,或客戶等發生的任何品質問題;b.Anycontinuousqualityproblemonaparticularpartfromavendor.廠商某一特定零部件的持續品質問題;c.VendorcontinuouslyperformspoorlyontheVendorQualityRanking,whichassociateswithdelivery,service,andrelatedqualityissues.廠商在交期,服務以及相關品質問題的評比中,持續表現不佳;12/20/2000VendorCorrectiveActionRequestProcedure責權條件廠商VCAR管理程序Procedure規定StdDocumentType標準書分類01/82002/2/18StandardTitle標準書名稱Code編號Version版本Page頁數ReleaseDateModifyDated.Anyqualityproblemfoundduringthesupplierssurveyoraudit.在供應商評鑑或稽核時所發現的任何品質問題.e.Re-issuingofnewVCARforpreviouspendingCARs.對以前未決的VCAR須再發VCAR的.5.1.3CorrectiveActionRequestResponseDateVCAR回复日期TheissuerofthevendorcorrectiveactionrequestshalldefinethedateforwhichthevendorshallrespondtheVCARbacktoSilitekbeforethedefineddate.Innormalcircumstances,thisdateshallbedefined3daysfromtheissueddate.Forurgentqualityissues,theissuershallrequestthevendortorespondtheVCARwithin1day.在規定的日期前,VCAR的發佈者應規定廠商回复VCAR的日期.在正常的情況下,這個日期應從發佈VCAR的日期起3天為限.對於嚴重的品質問題,VCAR發佈者應要求廠商在一天內回复.5.1.4CorrectiveActionRequestFollow-upResponsibilityVCAR跟進職責SQAareresponsibleinthefollow-upoftheVCARrespondsfromvendors.Iffoundthatcorrectiveactionsarenotactuallyimplementedorisnoteffective,thenanewvendorcorrectiveactionrequestshallbeissuedtothesamevendorsagainuntilasatisfactoryresultisobtained.Ifthevendorcontinuouslyfailstorespondthecorrectiveactionsrequestinasatisfactorymanner,thenvendordisqualificationactionsshallbeconsidered.SQA負責供應商VCAR的跟進.如果發現確實沒有提出矯正措施或其措施無效,應該再向其發出VCAR單,直至其有了改善.如果廠商在發布者的不斷催促下,仍不能回复VCAR,則考慮取消該廠商資格.VCAR編號細則如下:YY=YearVCARNo.:YYMMSSSMM=MonthSSS=SerialNo.inthemonthForExample:0202012Where'02'=Year2002'02'=February'012'=12thcaseofVCARinFebruary5.1.5VCARAchievementAssecementVCAR有效性評估a.SQAareresponsibleintracingtheachievementofCorrectiveAction,verifytheCorrectiveActionmuststandardatprocedureorcorrelativedocument,andoperatingasspecification.SQA追蹤供應商改善方案的落實狀況,驗証改善方案是否標准化在程序或相關文件,作業方法是否符合規定.b.Forparts,IQA(includingSQA)musttracethequalityimprovementinincomingandproductionafterVendorCorrectiveActiontaken,whetherthesamedefecthappenagain(tracingquantity4000pcswhichputonproductionatleast);對於材料實物,IQA(包括SQA)須在進料檢驗與生產線上追蹤供應商執行改善對策后同類不良是否有再發生(投入生產線材料,追蹤數量至少4000pcs);c.IQA(SQA)mustreleasenewVCARtovendorifcorrectiveactionhavenoeffect.如果改善對策效果不佳,IQA(SQA)重新發出VCAR.6.Attachments附件6.1VendorCorrectiveActionFlowChart廠商改善流程圖6.2VendorCorrectiveActionRequest廠商改善需求單VendorCorrectiveActionRequestProcedure廠商VCAR管理程序2002/2/18StandardTitle標準書名稱StdDocumentType標準書分類Procedure規定02/8Code編號Version版本Page頁數ReleaseDateVendorCorrectiveActionRequestProcedure廠商VCAR管理程序ModifyDate6.1FlowChartProcedure規定StdDocumentType標準書分類StandardTitle標準書名稱2002/2/183/80IstheVCARsatisfactory?NoExemptStaffinitiateCorrectiveActionRequesttovendorsfordiscrepanciesfound,qualityissues,services,ect.VendorcontinuouslyshowsunwillingnesstoimprovequalityandrespondtoVCARand/orwithprolongedpoorqualityrating.VendordisqualifiedunderVendorDisqualificationProcedure.VCARClosedYesEndIQA(SQA)sectionfollow-uptoverifyvendor'scorrectiveactioneffectiveness.StartVendorrespondwithcorrectiveactionsbacktoSQA(SQA)section.NewVCAR流程圖04/82002/2/186.1StdDocumentType標準書分類Code編號Version版本Page頁數ReleaseDateProcedure規定ModifyDateStandardTitle標準書名稱VendorCorrectiveActionRequestProcedure廠商VCAR管理程序矯正措施是否有效?供應商回復矯正措施給IQA(SQA)IQA(SQA)跟進廠商矯正措施的有效性VCAR跟進完成對發現的不合格項,品質服務等問題發VCAR給廠商,要求其改善廠商改善品質的積極性不夠VCAR回復不及時,廠商品質評比表現不佳有效無效根據廠商資格取消程序建議取消該廠商資格發新的VCAR開始結束To:PartNumber:料號Company:PartDescription:料名CC.:AffectedQuantity:影響數量Issueby:HappenArea:發生區域IssueDate:DegreeofDamage:損壞程度Thefollowingproblem(s)requireyourimmediateattention:DetectionDate://問題描述:Preparedby:Approvedby:'A'to'E'tobecompletedbyvendorandreturntotheissuerbeforedate://從A到E由廠商完成且在規定的時間內回復.A)Root-CauseInvestigation:根本原因分析:B)CorrectiveActionPlan:EffectiveDate:改善措施:有效日期C)PreventiveActionPlan:EffectiveDate:預防措施有效日期D)Preparedby:E)Approvedby:CARfollow-upandverificationofef