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ODR:,,,,ODR(OnlineDisputeResolution),,;,ODRODRODR;,ODR,ODR,INTERNET,,,ADR(AlternativeDisputeResolution),ADR,,,,,ODR(OnlineDisputeResolution)ADR,,ODR,,()(electronicagents)B2B(BusinesstoBusiness)B2C(Businesstoconsumer),,,,,,,:1.,,,,,,,,641:,2002,538,,,,2.,,,,,,;,,,,,3.,,,,,,4.,:,,;,,,(onlineperformancecontract)(off-lineperformancecontract),,,,,,,()1.,,,,,,,,,,,,,,,,,,,,,,,,,(forumshopping),,741ODR:15,,,,,,,,,,,,,2.:;,,,,,,,,:,,,,,,,,,,,,,,:(1)ISP;(2)ISP;(3)ISP;(4)ISP,ISP,,,,,,,,,11,(EDI),,,,,,,,,,,,,,,,,,3.,,,,,841:,2002,42920036,,,,,,,,,,,,,,,,,,,,,,,,,,,,,;,,,,ADR,ADR,,ADRODR:ODR()ODRODR,ODR,ODR,20006ODRODR,ODR,19981720001218,ADR,ADR,ODR(APEC)2000720,:,,ADR,,,ODR()ODR:ODRODR1.ODR(AutomatedODRVenues)ODR,,,,941ODR:,674:,1996,671(blindbidprocess)ODR:Clicknsettle.comCybersettle.comClicknsettle.comClicknsettle.com(ExpertSystem),(NegotiationModel):,ClicknsettleNegotiation,,,,,,60,,5%,;,30%,,,,60,(NationalArbitrationandMediation)ClicknsettleODR,/,,,2.ODR(InteractiveODRVenues)ODR,ADR,,ODR,(E-mail)(chat)(webconferencing)(videoconferencing),/ODR,I-Courthouse.comSquaretrade.comAmericanArbitrationAssociation,SquareTrade,,SquareTrade,,,,,SquareTrade,,1014SquareTrade,,SquareTrade(SquareTradeSealProgram)SquareTrade,SquareTradeODR,SquareTradeODR,SquareTrade,,,,,SquareTradeODR,,SquareTrade,SquareTrade,,,,80%,,SquareTrade,ODRODR051,80%://www.squaretrade.com(lastvisitedsept24,2002).Clicknsettel.comwebsiteavailableat(lastvisitedsept22,2002).20036,()ODR,ODR,,ODR:1.,ODR,ODR,,,2.ODR,,,ODR,,,3.ODR,ODR,,,,,,,B2C,,,,,,,,,,,,ODR,ODR,4.ADR,ODR,,ADR,,,,,,ODR,,,,,,5.ODR,ODR,,ODR,;,,,ODR,51,,,,,,:,,,?,,,,?,ODR,/,151ODR:,AdobeAcrobat,;,,,,,()ODRODRADR,ODRADR;,,ODR,:1.ADR,,ODR,,ODRADR,ODR:ODR(ISPS);ODR,ODR,SquareTradeAmazon.comODR:Amazon.comAmazon.comSquareTrade.com,,Amazon.com,Amazon.com,,,ODR,,,ODR;,ODR,B2C,,,ODRADR,,,www.asia-steel.comODR:,,,:(1)(iChinalaw.com);(2)(iChinalaw.com);(3)(iChinalaw.com),,iChinalaw,,www.asia-steel.comODR,www.asia-steel.com,,ODR2.,ODR,,,:(1),;(2);(3),;(4),251:,1999,326:,1996,759JosephA.Zavaletta,J.D,UsingaE-disputeTechnologytoFacilitatetheResolutionofE-contractDisputes:aModestProposal,UniversityofFloridaJournalofTechnologyLawandPolicy,Volume7,June2002,No.1.pp.14-16.seeAmazon.comwebsite,availableat(lastvisitedSept24,2002).20036,,ODR,,,,19981117,,,,,,,,,ODR,ODRADR,ODRADR,ODR,,,196171:,,,,,:,ODR,,,ODR,,,,lexlocisever,,,,,,(B2C),,,(OECD),,,,,,,,,,,,,,,,,UCC2B,,,,,ISP,,,,351ODR::,1999,287:,1999,331,,/,,,,,,,/,,;,,;,,3.ODR,ODR,,,(theFullFaithandCreditClause)ODRADR,,,,,,(),,,(),22,,22,,,,,,,,,,:71988,,2,,,ODR;,,,,,ODR,(WebSeals)(Trustmark)(CodeofOnlineBusinessPractices),ODR,ODR,,,ISPSODR,ODR,,451:,1999,285:,200012seeArticleIV,Section1oftheUS.Constitution.20036,e-Bay.comODR,e-Bay.com;,30;30,,e-Bay.com,,e-Bay.com,ODR4.ODR(mouse-to-mouse)(ODR)(face-to-face)ADR,,,,,,,,,,,,,;,,,,,,ODR,,,,,,ODR/,5.ODRODR,,,ADR,ODRADRODR,/,,/ADR,,,,,,,,,,,,Squaretrade.com6.ODRODR,,:ODRODRODR551ODR:JosephA.Zavaletta,J.D,UsingaE-disputeTechnologytoFacilitatetheResolutionofE-contractDisputes:aModestProposal,UniversityofFloridaJournalofTechnologyLawandPolicy,Volume7,June2002,No.1.pp.14-16.seee-Bay.com.website,availableat(lastvisitedsept24,2002).ODRODR,ISPS,ODR,(ADR),,,,,,,,,,,,,,,B2C,B2C,,,,,B2C,WTO,,,,,,,,,,ODR,ADR,,ODR,:,ODR,,,,,,,ODR,,,,,,5,,,ODR,,,,,:18,,,,ODR,ODR,ODR651:,2000,20036:,,,,ODR,;,ODR,,,,,,,,,,ODR,,,,,,,,ODR,,,ODR,,,,(ODR)Abstract:WiththerapiddevelopmentofE-commerce,moretransnationalandtrans-regionaltransactionshavebeenoccurringintheworld,whicharoseanumberofcivilandcommercialdisputesinvolvingdifferentnationsandregionswhoselawvaries.Inordertomeetthedemandsofthepractice,OnlineDisputeResolution(ODR)hasariseninAmericanandEuropeancountries.Thisarticlecanbedividedintothreeparts:inthefirstpart,theauthorsintroducesomecharacteristicsofE-contractandanalyzethedifficultiesofE-commercedisputeresolutionunderlitigation.Thentheauthorsputforwardanewdisputeresolutionmechanism-ODRaimedatresolvingE-commercedisputespecifically,inthispart,thegeneralsituationofODRdevelopmentinthisplanetandtwomainpatternsofODRareintroduced,andthebenefitsandconcernsofODRarealsoanalyzed;finally,theauthorssuggestthatChinaestablishanddevelopODRassoonaspossibleinspitethelegalobstaclesinpresentChinalaw.:(:)751ODR: