上海交通大学硕士学位论文测绘产品质量监督检验站BPM的开发与研究姓名:汤红霞申请学位级别:硕士专业:计算机技术指导教师:陈玉泉;冯琰20080501IBPM()BPMBackoffice[1]BPM////.netB/SIIIIIDEVELOPMENTANDRESEARCHOFBPMINSHANGHAICENTERFORINSPECTIONANDTESTOFSURVEYINGANDMAPPINGABSTRACTThepaper’spurposeisachievementofdevelopmentandresearchofBPMinShanghaicenterforInspectionandTestofSurveyingandMapping.Accordingtoanalysisdesignandapplicationonmanagementideamodelandstrictoperationregulationofdailytaskofourcenteraboutbusinessprocess.Bycomparingthemanagementofotherwayssuchastheuseofinternalresourcesmanagementconcernsenterpriseresourceplanning,concernaboutcorporateoutreachresourcemanagementcustomerrelationshipmanagementthinking,thefinalchoiceofbusinessprocessmanagement.BusinessProcessManagementisavarietyofbusinessenterprisesreachedintegratedpartofthecomprehensivemanagementmodel.BPMcoverspersonnel,equipment,desktopapplications,enterprise-classapplicationsBackofficecontentoptimizedtoachievecross-application,cross-sectoralandinter-cooperativepartnershipwiththecustomer'sbusinessoperations.[1]SurveyandMappingSystemResearchStationBPM,includingsystemrequirementsandworkflowanalysis(systemdefinition,workflowanalysissystem,thecoreprocessesandcriticalanalysis,processthestaffoforganizations);datastructureanddatabasedesign;moduledivision,andthenIdesign,developmentontheenvironment;softwareimplementation,systemtestdata.Implementationoftheinspection(ShanghaiSupervision,InspectionandSurveyandMappingproducts)/Detection(cyclicalindustriesunitsequipmentcalibration/verification)bythetwomajortaskscommissionedbytheregistrationinformation,print/distributionoftasks,inspection/detectionrecordofregistration,tonotifyclients,Periodicreminders,pre-screeningtips,editing,IVdatastatistics,informationandunconventionalprocessessuchasprocessingofallworkprocesses.Basedon.NetofB/Sstructureofthebusinessprocessmanagementsystemwillbeinstrictaccordancewiththebusinesssectormanagementsystemdesignanddevelopment,theroleofthetightcontroloftheinteractivenetworkintheauthority,throughtheelaborateprocesssteps,explainshowtoachievethesystemThecirculationprocess.Theproject'ssuccessfuldevelopmentoftheautomatedbusinessprocesshigh-speedoperationofastrongsupporttohelpindividualsandenterprisestofullytappotentialsandthemappingofservicesandstationmanagementhasbeensubstantialupgradeandenhancebrandimageandcorecompetitivenessoftheindustry,isSurveyandMappingLaboratoryintothestationtoahigherstandardlaboratorylayasolidfoundation.Atthesametimethroughoutthemappingindustrymanagementinthefirstcaseofitskind,anewmanagementmodelusedinthedevelopmentofinnovationistheuseofnewtechnologiesontraditionalworkingmethodsofsubversionandanewmanagementconceptoftheimportantpractice.TheprojectoftheSurveyandMappingindustrieswillachievethepromotionandapplicationofdigitalmappingandbusinessprocessseamlessconnectionisboundtogreatlyimprovetheefficiencyoftheworkofsurveyingandmappingindustry.Keywordsbusinessprocessmanagement,enterpriseresourceplanning,customerrelationshipmanagementBrowser/ServerB/S20085302008530200853011111()GPS///12-----BPMBPM12/----/----ERPEnterpriseResourcePlanningCRMCustomerRelationshipManagementBPMBPMBackofficeBPMInternet13BPMBPMBPMSCHEER()()()()[2]IDSSCHEER141.31995··10ITForresterResearch2006BPM340BPMITBPMERPBPMERPBPM142BPMBPMCRMERPBPM/BPMInternet342BPM52BPM21BPMBPMBPMBackofficeBPMInternetBPMBPM(BPM)BPMBPM22BPMBPM/BPMInternet23BPM2.3.1/2BPM6a.b.c.d./e.f.,2.3.2a.b.c.d.e.f.g.2.3.3a.b.c.2BPM72.3.4/24BPM2.4.12.4.2BPM2BPM82.4.3,,,,,BPM,,.,,.,,,,.,,,,,BPM,,,,,,25BPMBPMa.;b.c.d.e.2BPM9BPMERP26BPMB/SB/Swebvs.net2003windows2003/2000servereditionmicrosoftsqlserver2000windows2000/xpIE6.0BPM2BPM101BPMFig.1BPMoverallpagesEmail/aspdatagridDataNavigateUrlFormatStringURLHyperLinkColumnURLASP.netvbscript2BPM11listboxadatagridEmailEmailW3JMailDimacw3JmailASPw3Jmailw3Jmailb/abcsqlseverexceldatagrid=2.7BPMCRMERP271CRMERPERPEnterpriseResourcesPlanning[3]12BPM12GarterGroupInc.MRPIIManufacturingResourcesPlanningSupplyChain2/4GLERP3ERP123ERPERPERPERPERPITERPMRPIIMRPITMRPIIERPMRPII2BPM13ERPERPCRM(CustomerRelationshipManagement)[4]ITCRMCRMCRM4PPersonalitymanagementPositionmanagementPerformancemanagementPaymentmanagement)4pCRMCRMITCRMCRMITCRMCRMCALLcenterCRMCRMCRMOracleCRM1980(ContactManagement)1990CustomercareCRM2BPM14CRM[5]CRMBPM272BPMCRMERPBPMCRMERPCRMERPBPMBPMBPMERPERPCRMCRMERPCRMBPM28BPMIT2BPM15BPMBPMIT2BPM1629BPM,EBPME[6]210BPMBPMBPMBPMCRMERPBPMBPM3173313.1.1BPMBPMBPMBMPwebservicesBMPBPMBPM[7]3183.1.2/excel3.1.33193.1.4BPM3203.2sqlserver3.3(,,)B/S3.3.13210ADO.NETADO.NET.NETFrameworkConnectionCommandDataReaderDataAdapterDataSetDataAdapterCommandSQLDataSetDataSetADO.NETDataSetXMLDataSetDataTable322DataTable[8]3.3.212323datagriddatagrid[9]DataGridWebDataGridDataGridDataGridDataGridDataGridWebDataSourceDataGridDataSetDataSetDataViewIEnumerableDataGridDataGridWebDataBindDataKeyFieldDataKeyFieldcustomerIdcustomerID=DataGrid1.DataKeys[DataGrid1.SelectedIndex]DataGridDataKeyFieldtextbox3241checkboxlistboxjavascript[10]textbox33253.3.3ASP.NET[11]C#[12]ASP.NETMicrosoftActiveServer