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1Copyright©2012PearsonEducation,Inc.ManagementInformationSystems,12e(Laudon)Chapter2GlobalE-BusinessandCollaboration1)Operationalmanagementisresponsiblefordirectingtheday-to-dayoperationsofthebusinessandthereforeneedstransaction-levelinformation.Answer:TRUEDiff:1PageRef:45AACSB:ReflectiveThinkingCASE:ContentObjective:2.22)YouwoulduseanMIStohelpdecidewhethertointroduceanewproductline.Answer:FALSEDiff:2PageRef:47-48AACSB:AnalyticSkillsCASE:AnalysisObjective:2.33)Onlinecollaborationtoolseliminatetheneedforglobalfirmstohavesynchronouscollaboration.Answer:TRUEDiff:1PageRef:66AACSB:UseofITCASE:AnalysisObjective:2.44)Transactionprocessingsystemsaremostcommonlyusedbytheseniormanagementlevelofanorganization.Answer:FALSEDiff:2PageRef:45-46AACSB:UseofITCASE:ContentObjective:2.25)Atransactionprocessingsystemisacomputerizedsystemthatperformsandrecordsthedailyroutinetransactionsnecessarytoconductbusiness.Answer:TRUEDiff:1PageRef:46AACSB:UseofITCASE:ContentObjective:2.52Copyright©2012PearsonEducation,Inc.6)Ahotelreservationsystemisatypicalexampleofamanagementinformationsystem.Answer:FALSEDiff:2PageRef:46,47-48AACSB:UseofITCASE:ContentObjective:2.57)Managementinformationsystemstypicallysupportnonroutinedecisionmaking.Answer:FALSEDiff:2PageRef:48AACSB:UseofITCASE:ContentObjective:2.28)Enrollingemployeesinbenefitsplansisabusinessprocesshandledbythefinanceandaccountingfunction.Answer:FALSEDiff:2PageRef:43AACSB:UseofITCASE:ContentObjective:2.19)Functionalsystemsthatsupportbusinessprocesseswithinasinglefunctionalgroup,suchashumanresources,arebeingphasedoutinfavorofcross-functionalsystems.Answer:TRUEDiff:2PageRef:45AACSB:UseofITCASE:ContentObjective:2.210)ManagersneedTPSstomonitorthestatusofinternaloperationsandthefirm'srelationswiththeexternalenvironment.Answer:TRUEDiff:2PageRef:46AACSB:UseofITCASE:ContentObjective:2.211)MostMISsusesophisticatedmathematicalmodelsorstatisticaltechniques.Answer:FALSEDiff:2PageRef:48AACSB:UseofITCASE:ContentObjective:2.23Copyright©2012PearsonEducation,Inc.12)Decision-supportsystemshelpmanagersmakedecisionsthatareunique,rapidlychanging,andnoteasilyspecifiedinadvance.Answer:TRUEDiff:1PageRef:48AACSB:UseofITCASE:ContentObjective:2.213)Decision-supportsystemsuseinternalinformationaswellasinformationfromexternalsources.Answer:TRUEDiff:2PageRef:48AACSB:UseofITCASE:ContentObjective:2.214)ESSsaredesignedtoservethemiddlemanagementoftheorganization.Answer:FALSEDiff:2PageRef:50AACSB:UseofITCASE:ContentObjective:2.215)ESSsaredesignedtoincorporatedataaboutexternalevents,buttheyalsodrawsummarizedinformationfrominternalMISandDSS.Answer:TRUEDiff:2PageRef:50AACSB:UseofITCASE:ContentObjective:2.216)ASkypeconferencecallusingVOIPandwebcamsisanexampleofaremote,synchronouscollaborationtool.Answer:TRUEDiff:2PageRef:62,67AACSB:UseofITCASE:AnalysisObjective:2.417)ESSsaredesignedprimarilytosolvespecificproblems.Answer:FALSEDiff:2PageRef:50AACSB:UseofITCASE:ContentObjective:2.24Copyright©2012PearsonEducation,Inc.18)Informationsuppliedbyanenterprisesystemisstructuredaroundcross-functionalbusinessprocesses.Answer:TRUEDiff:2PageRef:51AACSB:UseofITCASE:ContentObjective:2.319)Enterprisesystemsoftenincludetransactionswithcustomersandvendors.Answer:TRUEDiff:2PageRef:51AACSB:UseofITCASE:ContentObjective:2.320)Supplychainmanagementsystemsaremoreexternallyorientedthanenterprisesystems.Answer:TRUEDiff:3PageRef:53AACSB:AnalyticSkillsCASE:AnalysisObjective:2.321)Anexampleofacollaborationtoolthatsupportscolocated,asynchronouscollaborationisA)ateamroom.B)e-mail.C)aMUD.D)awalldisplay.Answer:ADiff:3PageRef:67AACSB:AnalyticSkillsCASE:AnalysisObjective:2.422)Identifyingcustomersisaresponsibilityofthe________function.A)financeandaccountingB)humanresourcesC)manufacturingandproductionD)salesandmarketingAnswer:DDiff:1PageRef:43AACSB:ReflectiveThinkingCASE:ContentObjective:2.25Copyright©2012PearsonEducation,Inc.23)Producingbillsofmaterialsisabusinessprocesswithinthe________function.A)financeandaccountingB)humanresourcesC)manufacturingandproductionD)salesandmarketingAnswer:CDiff:1PageRef:43AACSB:ReflectiveThinkingCASE:ContentObjective:2.224)Whichofthefollowingisanexampleofacross-functionalbusinessprocess?A)identifyingcustomersB)creatinganewproductC)assemblingaproductD)payingcreditorsAnswer:BDiff:2PageRef:43AACSB:AnalyticSkillsCASE:AnalysisObjective:2.125)Whichtypeofsystemwouldyouusetochangeaproductionscheduleifakeysupplierwaslateindeliveringgoods?A)ESSB)TPSC)MISD)DSSAnswer:BDiff:2PageRef:45-46AACSB:AnalyticSkillsCASE:AnalysisObjective:2.226)Tomonitorthestatusofinternaloperationsandthefirm'srelationswiththeexternalenvironment,managersneed________systems.A)decision-supportB)knowledgeC)transactionprocessingD)managementinformationAnswer:CDiff:2PageRef:46AACSB:UseofITCASE:ContentObjective:2.26Copyright©2012PearsonEducation,Inc.27)Whichsystemsaretypicallyamajorsourceofdataforothersystems?A)transactionprocessingsystemsB)managementinformationsystemsC)executivesupportsystemsD)decision-supportsystemsAnswer:ADiff:2PageRef:46AACSB:UseofITCASE:ContentObjective: