NGOSSandeTOM

InformationDocument19-EITU-TStudyGroup2November2002QUESTION:5&6/2SOURCETSBTITLE:TeleManagementForum(TMF),NGOSSandeTOM(byMikeKelly,TeleManagementForum)ThepurposeofthisdocumentistoprovidebackgroundinformationonTeleManagementForumanditsactivitiesTeleManagementForum(TMF)NGOSSandeTOMAgendaNGOSSInitiativeProgramPlanConclusionsBackground–TheChangingIndustryIntroduction–TheTMForumProgresstoDateeTOM-TheBusinessViewBusinessProcessFrameworkOngoingWorkAgendaNGOSSInitiativeProgramPlanConclusionsBackground–TheChangingIndustryIntroduction–TheTMForumProgresstoDateeTOM-TheBusinessViewBusinessProcessFrameworkOngoingWorkWorldwideConsortiumof~400Operators,Suppliers&IntegratorsFocusonAutomatingOperationalManagementandBusinessProcessesByadvancingavailableTechnologiesandSolutionswithinGlobalCommunicationsIndustryWe:ProvideWealthofIndustryKnowledgeFacilitateAgreementsbetweenCompaniesProvideOpportunitiesforExperimentation&Co-operativeDevelopmentIndustryconferences/exposWebbasedservicesSeminars/trainingprogramsCreate,stimulate,interpret,catalogue,collate,package,distributeknowledgeMarketresearchProductcataloguesPublishedreportsIndustrynewsAcademic/governmentinformationCatalystprojectsTechnologytrialsCollaborativeR&DprojectsIndustryrequirementsPresentations/whitepapersBusinesscasesWorkingwithIndustrySpecificAreasofFocusProvideStrategicLeadershipandGuidance:NewGenerationOSS(NGOSS)BusinessProcessModelingandAutomationManagingNextGenNetworkTechnologiesServiceManagementWeb-BasedCustomerCare(e-Care)andCustomerRelationshipManagement(CRM)SystemsIntegrationCreateaportalwhichisaresourcecenterwhichtheindustrycanuseasfirstportofcallforOSS/BSSinfoCommunicateDevelopproofofconceptsolutionstorealindustryproblemsthatcansubsequentlybeproductisedandsoldDemonstrateCreateacollaborativeworkenvironmentwithinwhichcompetitorcansolveproblemsofmutualinterestCollaborateDrawdirectionandrequirementsinamarket-centricfashionfromkeyindustryplayersMarketFocusProvidethepremierglobalOSS/BSSenvironmentwithinwhichmemberscanconductbusinessAPlacetoDoBusiness’KeyWorkProgramsTechnicalTeamsBusiness,System&ImplementationArchitectureMarketCenters•Mobile•ValueChain•NewGenNetworksTMFCentralWebsiteCatalystShowcaseTeleManagementWorldAgendaNGOSSInitiativeProgramPlanConclusionsBackground–TheChangingIndustryIntroduction–TheTMForumProgresstoDateeTOM-TheBusinessViewBusinessProcessFrameworkOngoingWorkMultiple‘100YearEvents’Monopolies_OpenMarketsCircuit_IPNetworksFixed_MobileVoice_DataYesterdayTodayTomorrowTomorrowPersonalinformationservicesEntertainmentservicesBusinesstobusinessservicesMultimediaTeleconferencingBasicandEnhancedVoiceMultimediaContentDeliveryVideoStreamingServicesSpecializedInformationServiceseCommerceApplicationsLocationbasedservicesWeb-BasedServiceOrdersDataBackup/RecoveryServicesVoiceOverIPServicesTexttovoiceservicesMultimediaBridgingServicesEnhancedvoicemailservicesVoicemailservicesBasicVoiceServicesServicesareMultiplying©TeleManagementForum&TelcordiaTechnologies2001BasicVoiceServicesAudioTeleconferencingPre-payservicesNetworkACDServicesEnhancedvoicemailservicesVoicemailservicesSMSTextMessagingWeb/InternetAccessBasicEMailOperationalChallengesareGrowingServiceDevelopmentatInternetSpeedReal-timeFlow-throughServiceDeliveryQoS‘Guarantees’acrossMulti-service/Multi-technology,Multi-provider/InfrastructuresProactive,Real-time,Content-based,Location-basedBillingCustomerSelfService..andYesterday’sSystemscan’tCopeMarketspeedisoutstrippingmanagementsystemcapabilitiesImpactingtimetomarketHittingthebottomlineSystemsdevelopmenttakestoolong,istooexpensiveandtooriskyTimeforaRadicalRethinkFrom‘blacksmith’sshop’software...…tofastproductionlinebyassemblyandconfigurationNewGenerationOSS-changingthewaywebuildmanagementsoftwareAgendaConclusionsBackground–TheChangingIndustryIntroduction–TheTMForumeTOM-TheBusinessViewBusinessProcessFrameworkOngoingWorkNGOSSInitiativeProgramPlanProgresstoDateSoWhatisNGOSS?NewGenerationOperationsSystemsandSoftwareIndustry-agreed,businesssolutionFrameworkfornextgenerationOSS/BSSDrivenandmanagedbyTMForumIncludestoolsandguidanceforserviceproviders,suppliersandsystemsintegratorsBusinessProcess,SystemsandSoftwareintegration“maps”DevelopmentarchitectureRepositoryofdocuments,modelsandreferencecodeGoal=rapiddevelopmentofflexible,lowcostofownershipsolutionstomeetthebusinessneedsoftheinternetenabledeconomyDrawsonaBroadBaseofIdeasNGOSSCOTSSoftwareTMNBusinessProcessesEnterpriseManagementNGOSS–KeyElements•DefinitionofBusinessProcessesandInformationModels•DefinitionofSystemsFrameworkuponwhichthesebusinesssolutionswillbebuilt•Practicalimplementationsandmulti-vendordemonstrationsviaaseriesofcollaborativeCatalystProjects•CreationofaKnowledgeBaseofdocumentation,modelsandcodetosupportdevelopers,integratorsandusersNewGenerationOSS“FrameworkforRapidandFlexibleIntegrationofOSSs&BSSssupportingtheGlobalCommunicationsIndustry”Framework–SupportsMultipleViewpointsArchitecture–TechNeutral&TechSpecificMethodology–BusinessProcessDrivenDevelopment–Model-ba