通用汽车全球采购及供应链管理防错技术--zxb8551651

1GMCopyrightErrorProofingTechniques防错技术GMAPGlobalPurchasingandSupplyChain通用汽车全球采购及供应链管理2GMCopyright™OPENINGCOMMENTS&INTRODUCTIONS开场白及互相介绍－－Introductions相互介绍－－WhyAreWeHere？我们的活动目的。－－Problemsdescription问题描述™ERRORPROOFINGOVERVIEW防错技术概论™ERRORPROOFINGTECHNIQUES防错技术－－DFM（可制造性设计）－－Poka－Yoke（防错）－－LabelError－Proofing(标签防错)™BRAINSTORMING----ProblemSolvingSolutionsUtilizingErrorProofingTechniques头脑风暴----解决问题的方案应用防错技术™DEVELOPACTIONPLANS&IMPLEMENTATION制定行动计划并实施™CLOSING&WRAP-UP总结并结束ERRORPROOFINGTECHNIQUESWORKSHOPAGENDA防错技术研讨会议程3GMCopyrightINTRODUCTIONS互相介绍Name姓名Organization在哪个部门CurrentPosition职位ExpectationofToday’sclass今天的期望Yourunderstandingforerrorproofing你对防错的理解4GMCopyrightWhyAreWeHereToday?--ProgramObjectives我们活动的目标Uponcompletionofthistrainingmodule,youwillbeableto培训结束，您将可以：•Definekeyconceptsoferrorproofing定义防错关键概念•Describeerrorproofingtechniqueanddifferentkindsoferrorproofing.描述防错技术及不同的防错类型•Applytheprinciplesandmethodsoferrorproofingtonecessaryworkenvironment将防错理念及方法用到必要的工作环境中5GMCopyrightTHINGSDONERIGHT99.9%OFTHETIMEMEANS...如果事情做对了99.9％即意味着…•Onehourofunsafedrinkingwaterpermonth每个月有一小时饮用水是不安全的•TwounsafelandingsatO’HareAirporteachday在O‘hare机场每天有2次不安全的降落•16,000lostpiecesofmailperhour每小时丢失16,000封信件•20,000incorrectdrugprescriptionsperyear每年有20,000个不正确的处方•500incorrectsurgicaloperationsperweek每周有500次不正确的外科手术•50newbornbabiesdroppedeachdaybydoctors每天有50个新生婴儿被医生跌落•22,000checksperhourdeductedfromwrongaccounts每小时有22,000张支票从错误的帐户扣除•32,000missedheartbeatsperpersoneachyear每人一年中有32,000次错误的心跳Problemsdescription问题描述－99.9%足够好了吗？6GMCopyrightBydesigningourproductsandprocessessothattheyminimizetheopportunityforthemistaketohappeninthefirstplace通过产品和过程设计，就能在开始时将发生错误的机率降到最低ThisiswheretheconceptofERRORPROOFINGcomesin.......这就是防错概念的来源.......ThisiswheretheconceptofERRORPROOFINGcomesin.......这就是防错概念的来源.......Iferrorsaresoeasytomake,howwillweeversendourcustomers100%goodproduct?如果这么容易发生错误，那我们怎样保证提供100%合格的产品给客户?WHATDOWEDO?我们能做什么？－客户的要求是100％合格7GMCopyright™OPENINGCOMMENTS&INTRODUCTIONS开场白及互相介绍－－Introductions相互介绍－－WhyAreWeHere？我们的活动目的。－－Problemsdescription问题描述™ERRORPROOFINGOVERVIEW防错技术概论™ERRORPROOFINGTECHNIQUES防错技术－－DFM（可制造性设计）－－Poka－Yoke（防错）－－LabelError－Proofing（标签防错）™BRAINSTORMING----ProblemSolvingSolutionsUtilizingErrorProofingTechniques头脑风暴----解决问题的方案应用防错技术™DEVELOPACTIONPLANS&IMPLEMENTATION制定行动计划并实施™CLOSING&WRAP-UP总结并结束ERRORPROOFINGTECHNIQUESWORKSHOPAGENDA防错技术研讨会议程8GMCopyrightERRORPROOFINGOVERVIEW防错技术概论Whatiserrorproofing？Keyconcepts.什么是防错?关键概念Whatarethebenefitsoferrorproofing?防错有哪些益处？WhenshouldweuseErrorProofing？何时使用防错？OtherTitlesofErrorProofing防错的其它术语9GMCopyright¾Whatareerrorsanddefects?什么是错误，什么是缺陷？¾Whataretheresultsoferrors?错误的后果是什么？¾Whydoerrorshappen?错误的根源是什么？¾Whatiserrorproofing?防错的定义ErrorProofing---KeyConcepts关键概念10GMCopyrightDefinationofErrorsandDefects错误及缺陷定义Errorsareinadvertent,unintentional,accidentalmistakesmadebypeoplebecauseofthehumansensitivitydesignedintoourproductsandprocesses，错误是人们由于疏忽，无意识，偶尔犯下的差错，这是因为我们的产品和过程中还需要人的判断.Defectsaretheresultsofanerrors缺陷是错误的结果Errorsresultinthose“onceinawhile”defectsthatwealwaysfinddifficulttocontrol由于错误导致“偶尔”的缺陷让我们往往很难控制.11GMCopyrightExamplesoferrorsathome...生活中一些常见犯错的例子Runningoutofgas行驶中发现汽车没汽油了Lockingkeysinyourcar不小心将钥匙锁在车里Forgettingtostop看见停车指示却忘记停车Forgettingtoturnoffthecoffeepot忘记关掉咖啡壶的电源Forgettingtounplugtheiron忘记拔掉电熨斗插头12GMCopyrightExamplesoferrorsatwork...工作中一些常见犯错的例子MissingParts少装零件•Forgettingtoassembleapart-screws,labels,orificetubes...忘记装配某个零件–螺钉,标签,管子...MisassembledParts装错零件•Misassembly-looseparts,upsidedown,notaligned,e.g.-brackets(backwards),seals(notaligned),screws(loose),labels(upsidedown),...错装–零件松动,方向颠倒,不在同一水平位置,例如.–支架(前后倒置),密封条(不在同一直线),螺钉(松动),标签(上下颠倒),...IncorrectProcessing错误过程•Disposingofapartrejectedattesttothewrongpile将测试不合格的零件放入合格的产品类.IncorrectParts错误零件•Retrievingandassemblingthewrongpartfromamodelmixselection-seals,labels,brackets,cases...从混合生产线上拿错和装错零件–胶条,标签,支架,...13GMCopyrightCostusmoney增加成本Costustime时间损失Causeusdanger/possibleinjury给我们带来危险以及可能的伤害Lostofbusiness丢失业务ResultsofErrors错误的后果LOST14GMCopyrightThequalityofanoperatordependentprocessisaffectedbythe：与操作者相关联的过程质量会受以下因素影响:9Knowledge(Skill)知识(技能)9Vigilance(Attentiontodetail)警惕性(关注细节)Anoperatormusthaveknowledgeofthejobinordertoknowwhattodoandwhenaqualityparthasbeenproduced操作者必须掌握他所做的工作知识，理解该做什么和什么状态下能保证质量Inaddition,aknowledgeableoperatormayhavetobevigilantwitheachpartproducedtobesureitmeetsallthequalityexpectations另外,一个合格的操作者还应该对每个加工产品保持警醒,确保它满足质量要求.}Operator操作者WhydoErrorsOccur?为什么会发生错误？15GMCopyrightWhydoErrorsOccur?为什么会发生错误？16GMCopyrightWHATISTHEROOTCAUSE?错误的根源是什么？Inadvertenterrorsarenotonlypossible,butinevitable.无意识的错误不仅仅是可能的而且是不可避免的。Peoplemakeerrors人们是会犯错误的Anerrorbecomesadefectonlyifitisnotdetectedpriortoprocessing如果在加工之前没有被发现，错误就会演变成缺陷（产品）。Havedevices—notpeople—perform100%inspection通过设备－而不是人－执行100％检查17GMCopyrightErrorProofingisaprocessof:Anticipating,detecting,andpreventingerrorsanddefectswhichadverselyaffectcustomersandresultinwaste.防错技术是一个预见、探测和防止错误和缺陷的方法，这些错误和缺陷会给顾客带来不良影响并造成浪费。Itusesdevicesorinspectiontechniquesthatdetec