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2014高考英语冲刺阅读理解专项50-6ASoyouwanttodrawmoneyfromabank?Doityourself.Wanttofixabroadbandinternetconnection?Doityourself.Needaboardingcardforyourflight?Doityourself.Intheory,companiescansavemoneybyreplacinghumanworkerswithautomatedself-servicesystems,whilecustomersgainmorechoicesandcontrolandgetquickerservice.Thereiseventalkofself-servicedoingfortheservicedepartmentwhatmassproductiondidforfactories,byenablingthedeliveryofservicescheaplyandonamassivescale.Surelytheexpansionofself-serviceintomoreandmoreareasistobewelcomed?Notnecessarily.Whenitisdonewell,self-servicecandogoodtobothcompaniesandcustomers.Butwhendonebadly—whohasnotfoundthemselvestrappedinaseriesofendlesstouch—tonemenus?Inareaswhereself-serviceisonlyjuststarted,thisislessofaproblem:angrycustomerscanafterall,alwaystaketheirbusinesselsewhere.Butifeverybankweretopreferself-servicesystems,customerswouldnolongerbeabletoexpresstheirdiscountbyvotingwiththeirfeet.Asaresult,somebanks,forexample,alreadypromisethattheirtelephone-bankingservicesalwaysofferthechoiceoftalkingtoahumanoperator.Butinreturnforhumanservice,manycompanieswillsimplychargemore.Anotherdisagreementtoself-serviceisthatwhileitsavescompaniesmoney,itdoesnotalwayssavetheircustomers’time.Inthebestcases,itdoes,ofcourse:checkingyourselfinattheairportcanbequickerthanqueuingormakingaphonecall.Butasmoreandmoretasksareontocustomers,theymaystarttohopeforthedaysofold-fashionedservice.Allofthissuggeststhattherearelimitstohowfarself-servicecanbetaken.Companiesthatgotoofardowntheself-servicerouteortodoitincorrectlyarelikelytofindthemselvesbeingpunished.Instead,abalancebetweenself-serviceandtraditionalformsofserviceisnecessary.1．Fromthispassage,wecanseethatthewritertheuseofself-servicetechnology.A.dislikesB.supportsC.thinkshighlyofD.makescarefullyjudgmenton答案解析：答案为D。本题考查作者的观点态度。结合第一段和最后一段可知，作者认为自助服务有优点也有缺点，故答案为D，作者对自助服务的评价非常小心。2．Whatadvantagesdoestheself-servicetechnologycertainlybring?A.Cuttingthecostforthecompanies.B.Savingmoneyforcustomers.C.Offeringcustomersextramoney.D.Defeatingthetraditionalformsofservice.答案解析：答案为A。本题为细节题。由文章第一段“Intheory,companiescansavemoneybyreplacinghumanworkerswithautomatedself-servicesystems,whilecustomersgainmorechoicesandcontrolandgetquickerservice.”可知，A选项正确，B、C错误。D选项未提及。3．Whatdoesthewritermeanbysaying“customerswouldnolongerbeabletoexpresstheirdiscountbyvotingwiththeirfeet”?A.customerswouldbesoangrythattheykickanddamagethemachineprovidingself-service.B.customerswouldnotbeabletoexpresstheirangeratthebank’sservicebyleavingthereC.customerswouldtrytheirbesttopersuadethebanktostopself-service.D.customerswouldelectsomeleaderstohaveatalkwiththebank.答案解析：答案为B。本题为句意理解题。本句话出现在第二段的第五句话中，如果每个银行将选择自助服务系统，客户会怎样？结合下文给的例证可知，结果是银行只能提供客户人工操作的选择，故可推断如果客户只能选择自助服务系统，一旦它出现故障，客户即使离开银行也将无法表达对银行服务的愤怒。故答案为B。4．Whichofthefollowingstatementsdoesthewriteragreeto?A.Banksshouldsupplyself-serviceandtraditionalformsofserviceaswell.B.Self-serviceinbankshassomanyweekpointsandshouldbestopped.C.Self-servicecanbringaboutmanyconveniencesandshouldbesupported.D.Banksdon’tconsidercustomers’needsintheirbusiness.答案解析：答案为A。本题考查作者的观点态度。本题与第一题类似，结合前面几题的分析，作者认为自助服务可以给银行和客户带来好处，但是自助服务也有不足之处。又由最后一段最后一句话“Instead,abalancebetweenself-serviceandtraditionalformsofserviceisnecessary.”可知，作者认为自助服务与传统形式的服务保持平衡是必要的，故答案为A。BAnybodywhocanspeakonelanguagehas‘thegift’tolearnanother.AddaLinguaphonecourse,andthatpossibilitycanbecomearealityquicklyandeasily.Studyaslittleashalfanhouradayandintwelveweeksyoucouldbetalkingconfidentlyinthelanguageofyourchoice.Linguaphonewillprovideyouwitheverythingyouneedtolearnatyourownpace,whereandwhenyouchoose.And,althoughyouaren’tinaclassroom,youcertainlywon’tbeleftallalone.OurfreeAdvisoryServiceandsortoutanyproblembypostorphone.Youcanlistentoyourcourseonanycassetteplayer.Butjustincaseyouwanttostudyonthemoveorwithoutinterruptinganyone,youcanalsoreceiveaLinguaphonePersonalStereoCassettePlayercompletelyfree.TheLinguaphonecassetteandinformationpackgivesdetails（细节）ofthisoffer,explainshowLinguaphonewillworkforyou,andtellsyouhowyoucantryacoursewithoutriskingapenny,withour14-daymoney-backguarantee（保证）.Whynotfindouthowyoucanbecomeoneofthose“gifted”peoplewhocanspeakanotherlanguage?Toreceiveyourcassetteandinformationpack,returnthecouponbeloworcallustoday.Personalcallerswelcomeat:TheLinguaphoneLanguageCentreat124-126BromptonRoad,Knightsbridge,LondonSW3.1．Accordingtothead,wecaninferthat.A.peoplecanspeakasecondlanguagebylearninga12-weekLinguaphonecourseB.LinguaphonewillgivefreecoursestosecondlanguagelearnersC.secondlanguagelearnersaretoattendcoursesatLinguaphoneLanguageCentreD.secondlanguagelearnerscanteachthemselvesbyusingLinguaphonematerials答案解析：答案为D。本题为细节推理题。由第二段“Linguaphonewillprovideyouwitheverythingyouneedtolearnatyourownpace,whereandwhenyouchoose.And,althoughyouaren’tinaclassroom,youcertainlywon’tbeleftallalone.”可知，Linguaphone课程可以让学习者根据自己的节奏、时间和地点学习，哪怕不是在教室，也不会是独自一人。故可以推断该课程可以让学习者自学，并不是到Linguaphone课程中心去学习。故C错误，D正确。尽管第一段最后一句话“Studyaslittleashalfanhouradayandintwelveweeksyoucouldbetalkingconfidentlyinthelanguageofyourchoice.”