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服务中心常用英语1请问您贵姓?对不起,请您重复一次好吗?MayIhaveyourname?/Wouldyougivemeyourname?Ibegyourpardon?（pardon,please?）2请拼写客人的名字好吗？Howtospelltheguest'snameplease?3对不起，因线路问题我听不清楚您说话，请重新打一次好吗？I'mverysorry.Ican'thearclearly.Couldyoucallitagain?4能告诉我客人是哪里人吗？Wouldyoutellmewheretheguestcomesfrom?5能告诉我客人是哪家公司的吗？Wouldyoutellmewhichcompanytheguestitfrom?6对不起，我们在酒店的名单上找不到客人的名字。I'msorry.Wecan'tfindtheguestnameonourhotellist.7介意我把电话转接到接待处让他们为您查一下，好吗？Wouldyoumindconnectingthelinetoreceptiontocheckit?8我再帮您查一下，请稍等。Iwillcheckitforyouagain.Justamomentplease.9很抱歉，让您久等了。Iamsorrytohavekeptyouwaiting.10请您重复一遍您说的，好吗？Couldyourepeatwhatyousaid?/Ibegyourpardon?11请您讲慢一点（大点声），好吗？Couldyouspeakmoreslowly(loudly)?12请稍等，我将为你转接。Waitamoment,please.Iwillconnect/transferitforyou.13您好，先生。这里是总机，您有一个外线电话，介意我接入您的房间吗？Howareyou,sir?Thisistheoperator.Youhaveanoutsideline.MayIputthrough?14晚上好，丹尼斯先生，布鲁斯先生的电话，请问您是否需要接听？Goodevening,Mr.Dennis,MrBruceisontheline(phone)now.Wouldyouliketotakeit?15对不起，先生，他的电话占线，请您稍后再拨。Iamsorry,sir.Thelineisbusynow,Couldyoupleasecallbacklater.16对不起，先生，电话无人接听，请您稍后再拨或留言。Iamsorry,sir.Nobodyisanswering,Couldyoupleasecallbacklaterorleaveamessage.17让我重复一次您的信息吧。Letmerepeatyourmessage.18对不起，我听不懂您说什么，我可以帮您转接给大堂副理吗？SorryIcan'tfollowyou.MayIputyouthroughtotheassistantmanager?19对不起，先生，房间电话未挂好，转不进去。Iamsorry,sir.Thephoneisrestricted,Ican'tgetthrough.20对不起，先生，我们不可以透露客人的房号。Iamsorry,sir.We'renotallowedtodiscloseourguest'sroomnumber.21我是758房客，有人给我留言吗？Iamstayinginroom758./Iamtheguestofroom758.Didanyoneleavemessageforme?22我的电话留言灯一闪一闪的，是否有我的留言？Themessagelightflashesconstantly.Isthereanymessageforme?Themessagelightisflashing.DoesthatmeanIhaveamessage?23对不起先生，我们暂时没有收到您的留言。Iamsorry,sir.Thereisnomessageforyou./Wehaven’tgotanymessageforyou.24是的，您有一个留言。您不在时，**先生打电话给您，请您早上9点在大厅等候，届时会有人来接您。Yes,youhavegotamessage.Mr**hasphonedtoyouwhenyouwereout,hewantedyoutowaitinthelobbyat9:00am,thecompanywillsendsomeonetopickyouup.25晚上好，**先生，请问您有收到您的留言吗？Goodevening,**sir.Didyoureceiveyourmessage?26晚上好，**先生，您的朋友**先生邀请您今晚7点到二楼中餐厅用晚餐。Goodevening,**先生，YourfriendMr**invitedyoutohavedinneronthesecondflooratLIBAIroomintheChineserestaurantat7o'clocktonight.27您好，在您外出时，**公司的李先生来电找过您，并请您收到留言后，尽快回复电话给他。Howareyou,Mr**.Whenyouwereout,MrLeeof**companycalledyou.Hewantedyoutoreceivethismessage,pleasecallhimbackassoonaspossible.28早上好，您的朋友**请您8点到西餐用早餐，8点30分在大堂集合。Goodmorning,Mr**.YourfriendMr**askedyoutohavebreakfastatthewesternRestaurantat8o'clock.Thenwaitinthelobbyforhimat8:30am.y29请帮我接一下JackHe的电话。CouldyouputmethroughtoJackHe?30对不起，先生，JackHe休假（下班了/不在位置上），我稍后请他回复电话给您。请您留下联系方式。Iamsorry,sir.JackHeisonholiday(isn’tonduty/isn’tintheoffice),Iwillaskhimtocallyouback.doyouwanttoleaveamessage/speaktosomeoneelse.31隔壁房间的人太吵了，吵得我不能入睡。Icouldn’tfallsleepbecauseofthenoisefromthenextdoor.32请马上派人来帮忙拿行李。Pleasesendsomeonetocarrytheluggagerightaway.33可以借用一下熨斗和熨板吗？CanIborrowanironandironingboard?34房间空调有点问题。Thereissomethingwrongwiththeairconditioning.35喷水头的热水出不来。Thehotwaterintheshowerdoesn’twork.36电灯不亮。Thelightisn’tworking.37电源关闭了。Thepowerisoff.38请送一些毛巾过来。Couldyousendsometowelstomyroom?39浴巾还是面巾？Bathtowelsorfacetowels,please?40请派人到我房间来收拾餐具好吗？Pleasesendsomeonetoclearupthetableware.41请你把中文语言调为英文语言。CouldyoupleasechangetheChineselanguageintoEnglishlanguage?42我把门锁上了，但把钥匙遗忘在房间里了。Ihavelockedthedoor,andleftthekeyinside.43请您帮我把门打开好吗？Couldyoupleasehelpmeopenthedoor?44没问题，请您在门口等候，我马上叫服务员过去。Noproblem,pleasewaitatthedoor,wewillcallanattendantrightaway.45请你立刻派人到我房间来好吗？Couldyousendsomeonetomyroomrightaway?46是的，先生，我马上叫服务员过去。Yes,sir.Iwillcallanattendanttoyourroomrightaway.47我有一些衣服要洗。Iwantsomeclothestobewashed.48衣服什么时间能洗好？WhencanIgetmylaundryback?49我们洗衣有两种，快洗：4小时，普通洗衣：8小时，请问您要哪一种？Wehavetwokindsoflaundryservice,regularservice,youmaygetyourlaundrybackin8hoursor.expressserviceyoucangetbackin4hours.Whichonedoyouprefer?50请问内线怎么打？HowcanImakearoom-to-roomcall?51房间号码请先拨8，再拨房号，其它分机直拨。Pleasedial8first,andthenroomnumber,anotherextensiondirectlydialthenumber.52请问您要打电话给哪个房间？需要我帮您转接吗？Wouldyoutellmewhichroomdoyouwanttocallto?MayItransferthecallforyou?53请接855房。Pleaseconnectmetoroom855.54外线怎么打？请先拨9，然后再拨您所要打的号码。HowcanImakeanexternalcall?Pleasedial9first,andthenthetelephonenumber.55请问您想打到哪里（国家，城市）？Where(whichcountry/city)wouldyouliketocall,please?56您可以告诉我电话号码吗？我帮您接通后再转入您房间？Couldyoutellmethetelephonenumber,please?MayIconnectitfirstandthentransferintoyourroom?57对不起，这个号码是错的，您还有其它的号码吗？Excuseme,It’sthewrongnumber,doyouhaveanotherone?58请挂上电话后等一会，我会把电话接到您的房间的。Pleasehangupandwait,Iwilltransferthecalltoyourroom.59请不要挂线，我马上帮您接通。Holdonplease,Iwillconnectwithitrightnow.60本地电话1元一分钟，已包括服务费。Localcallisoneyuanaminuteandincludingtheservicecharge.61国际长途是8元一分钟，加20%服务费。Theinternationalcalliseightyuanaminute,plustwentyfivepercentservicecharge.62您可以告诉我ATT对方付款的号码吗？CouldyoutellmetheATTcollectingcallnumber?63是10811，让我提醒您，即使是由受话人付款，酒店方面仍要收取手续费的。10811.MayIremindyouthatthereisstillahandlingchargeforacollectcallinthehotel?64我房间很冷，请问有暖气吗？Myroomistoocold.Isthereheatingintheroom?65不好意思，这里没有暖气，但我们可以提供一个暖炉给您。Iamsorrysir,there'snotheatingintheroom,Butwecanofferaheatertoyou.66电脑上不了网，请叫电脑员过来检查一下。Ica