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©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS151stEOQCONGRESS,Prague2007AutomotiveIndustryAutomotiveIndustryWaytoExcellenceWaytoExcellence©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS2GeneralManagers:J.W.Schulz(1987-2002)G.Bumke(2002-2004)C.Sluytermanv.L.(2004-2006)H.-G.Plegniere(2007-)550VDAMemberCompaniesWorkGroupswithapproximately400membersQMC–SteeringCommitteeVWDaimlerChryslerMan.SachsVDAQM-CommiteeChairman:VWMembers:DaimlerChrysler,Audi,BMW,MAN,Porsche,Ford,Opel,Pierburg,ZF,Bosch,ZFSachsGeneralManagerofVDA-QMCQM-CommiteeChairman:VWMembers:DaimlerChrysler,Audi,BMW,MAN,Porsche,Ford,Opel,Pierburg,ZF,Bosch,ZFSachsGeneralManagerofVDA-QMCStrategy-GroupVDA-QMCBMW,DaimlerChrysler,VW,Audi,SiemensVDO,MAN,BroseVDA-QMCOrganizationuntil2006©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS301.101.201.301.401.501.602.102.202.302.402.502.603.103.203.303.404.104.204.304.404.504.604.705.105.205.305.406.106.206.306.4Z1.1Z1.2Z1.3Z1.4Z1.507.107.207.307.407.508.108.208.308.408.508.608.709.109.209.309.409.509.609.710.110.210.310.410.511.111.211.311.411.511.611.712.112.212.312.413.113.213.313.413.513.613.714.114.214.314.414.514.614.715.115.215.315.415.515.616.116.216.316.416.517.117.217.317.418.118.218.318.419.119.219.319.419.519.620.120.220.320.421.121.221.321.421.522.122.222.322.422.522.6Note:na=Questionnotapplicablethusnotevaluated,reasonstobegivenonaseparatesheet.=*-Questionswithparticularrelevanceforproduct-,processandQualitysystem01.101.201.301.401.501.602.102.202.302.402.502.601.101.201.301.401.501.602.102.202.302.402.502.603.103.203.303.404.104.204.304.404.504.604.703.103.203.303.404.104.204.304.404.504.604.705.105.205.305.406.106.206.306.4Z1.1Z1.2Z1.3Z1.4Z1.505.105.205.305.406.106.206.306.4Z1.1Z1.2Z1.3Z1.4Z1.507.107.207.307.407.508.108.208.308.408.508.608.707.107.207.307.407.508.108.208.308.408.508.608.709.109.209.309.409.509.609.710.110.210.310.410.511.109.109.209.309.409.509.609.710.110.210.310.410.511.111.211.311.411.511.611.712.112.212.312.413.113.213.313.413.513.613.711.211.311.411.511.611.712.112.212.312.413.113.213.313.413.513.613.714.114.214.314.414.514.614.715.114.114.214.314.414.514.614.715.115.215.315.415.515.616.116.216.316.416.517.117.217.317.415.215.315.415.515.616.116.216.316.416.517.117.217.317.418.118.218.318.419.119.219.319.419.519.620.120.218.118.218.318.419.119.219.319.419.519.620.120.220.320.421.121.221.321.421.522.122.222.322.422.522.620.320.421.121.221.321.421.522.122.222.322.422.522.6Note:na=Questionnotapplicablethusnotevaluated,reasonstobegivenonaseparatesheet.=*-Questionswithparticularrelevanceforproduct-,processandQualitysystemManagementrelatedquestionsProductandprocessrelatedquestionsStructureVDA6Part1since1992©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS4VDA-QMCVDA6.1StandardCertificationbodiesKBAGermanyAutomotiveAccreditationBodyEN45012+VDARulesAutomotiveRulesContractVDA6Part1,1996RevisionExcellencerelatedelementsintheVDA6.1Standard,1996editionProcessrelatedcostofpoorqualityBusinessresultsreviewwiththegoalofcontinualimprovementBenchmarkingofinternalandexternalperformancedataEvidenceforcustomersatisfactionEmployeesmotivationandempowermentVDACertificationScheme©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS5VDAmanualsforVDAmanualsforAuditorTrainingAuditorTrainingQMCQMC--materialmaterialwithadditionalwithadditionalinformationforinformationfortraineestraineesVDA1KeepingRecordsVDA2QualityAssuranceofSuppliesVDA3.1ReliabilityManagementVDA4.1QualityAssurancepriortoSerialApplication-MethodsundProceduresVDA4.2QualityAssurancepriortoSerialApplication-SystemFMEAVDA4.3QualityAssurancepriortoSerialApplication-ProjectplanningVDA6.1SystemAuditVDA6.3ProcessAuditVDA6.5ProductAuditVDA-QMCAuditorTrainings©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS6ConclusionsofStrategyCouncilinVienna:ThereisnoapparentContradictionbetweenexistingExcellenceModels.ISO/TS16949:2002isanappropriate„secondaryschool“inordertoproceedtothe„university“withthegoalofan„AutomotiveExcellence“degree.The„pre-degree“isaqualificationthatisreachedwhenthe„dutyISO/TS“becomesself-evident.AppropriateusagewillleadtoamutualenforcementofboththeISO/TSandtheEFQMModel!VDAQualityConferenceinVienna,2000©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS7ISO9001ISO9001VDA6.1/6.2VDA6.1/6.2EFQMEFQMTQMTime19961996MilestonesonthewaytoAutomotiveExcellenceAutomotiveTQM-Levels19871987©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS8ThereisanapparentoverlappingofcontentbetweenISO/TS16949:2002andtheEFQMModel,whichcanbeutilizedforfurtherprogressiontoAutomotiveExcellence.WiththeISO9001:2000,ISO9004:2000andISO/TS16949:2002thetopicalgaptotheEFQM-Modelbecamesmaller.ThedegreeoftopicalidentityofISO/TSandtheEFQMmodelisunbalanced.IdentifizierterthematischerZusammenhangzwischenEFQMAnsatzpunktenundISO/TS16949:2002205015510101505012010100101055595859090502402001301020304050607080901001a1b1c1d2a2b2c2d2e3a3b3c3d3e4a4b4c4d4e5a5b5c5d5e6a6b7a7b8a8b9a9bin%VDA-QMCConference,Berlin2002©2007RobertFrank,DaimlerChryslerAG51stEOQCONGRESS9Source:Dr.AndréMoll/L
本文标题:汽车工业卓越方法(欧洲质量会材料-戴姆勒奔驰-罗伯特 弗兰克)
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