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2011年高职高专升本考试旅游管理专业实践技能测试试题答案考试内容：满分100分外语口语技能（20分）饭店管理（20分）旅行社管理（20分）千山旅游导游技能（20分）才艺展示（20分）考核方法：口试考试时间：15分钟第一部分外语口语技能部分技能考核一旅游饭店英语部分1、技能考核目的了解考生在饭店日常接待工作中应用语言的熟练程度。2、必备知识提示饭店活动中日常口语。3、技能考核要求要求掌握与客人交流和处理日常业务的外语会话能力。技能考核一旅游饭店英语部分注：请考生在下列对话中任选一道问题，并进行清晰而流利的阅读。Dialogue1A:RoomReservations.Goodafternoon.B:I'dliketobookadoubleroomforTuesdaynextweek.A:That'sfine,sir.AdoubleroomforTuesday,withafrontvieworrearview?B:What'sthepricedifference?A:Adoubleroomwithafrontviewis140dollarspernight,onewitharearviewis115dollarspernight.B:IthinkI'lltaketheonewithafrontviewthen.A:Howlongwillyoubestaying?B:We'llbeleavingSundaymorning.A:Thatwillbefivenights,sir.B:Good.That'sallsettledthen.Good-bye.A:Good-byeDialogue2A:Excuseme.WherecanIbuysomecigarettes?B:Thereisashoponthegroundfloor.ItsellsbothChineseandforeigncigarettes.A:CanIalsogetsomesouvenirs(纪念品)there?B:Yes,sir.Thereisacountersellingallkindsofsouvenirs.A:Bytheway,whereisthemen'sroom?B.Thereisoneattheendofthecorridor.A:Thankyou.B:Youarewelcome.Dialogue3A:Excuseme,whereistherestaurant?B:WehaveChineserestaurantandawestern-stylerestaurant.Whichonedoyouprefer?A:I'dliketotrysomeChinesefoodtoday.B:TheChineserestaurantisonthesecondfloor.A.Whatarethehoursattherestaurant?B:Breakfast6:30to9:00a.m.;Lunch11:30a.m.to2:00p.m.;Dinner5:30to9:00p.m.A.Thankyou.B:You'rewelcome.Dialogue4B:Haveyouanyvacant(spare)roominthehotel?A:Sorry,wehavenovacant(spare)roomforyou.ButIcanrecommendyoutotheOrientHotelwhereyoumaygetaspareroom.B:Thatsoundsverygood!CanIbooktheplanetickethere?A:PleasegototheCAACofficetobookyourplaneticket.Ifyouwanttobookyourtrainticketorshipticket,you'dbettergototheShanghaiInternationalTravelService.B:Oh,Isee.Thanks.A:Youarewelcome.Dialogue5A:Goodafternoon,myroomnumberis321.Anymailforme?B:Yes.Youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.A:Letmeseewhocalled..?Ihavetomakeaphonecall.Willyougetmetheparty?Hereisthenumber.B:OK.Waitformoment.....Hereisyourparty.A:Thankyou.I’llmailalettertoU.S.A.byairmail.HowmuchdoIhavetopayforyou?B:AlettergenerallymailtoAmerica--Europe--Africabyairmail.First20gramsis20Yuan.Eachadditional20gramsis15Yuan.A:Oh,Isee.Thankyouverymuch.Dialogue6A:Goodmorning,sir.CanIhelpyou?B:Goodmorning!Ihaveareservationforasingleroomwithabathhere.A.MayIhaveyourname,sir,please?B:Bradley,JohnBradley.A:Justamoment,sir,whileIlookthroughourlist.Yes,wedohaveareservationforyou,Mr.Bradley.WouldyoupleasefilloutthisformwhileIprepareyourkeycardforyou?B:Yes.CanIborrowyourpenforaminute,please?A.Sure.Hereyouare.Dialogue7A:Noweverything’sinorder.Andhereisyourkey,Mr.Bradley.Yourroomnumberis1420.Itisonthe14thfloorandthedailyrateis$90.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhaveitwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.YoualsoneedtoshowitwhenyoucollectyourkeyfromtheInformationDesk.B:OK.I’lltakegoodcareofit.Dialogue8A:Goodmorning!CanIhelpyou?B:Goodmorning!I'mMr.Douglassinroom1208.MybusinessnegotiationhasprogressedmuchmoreslowlythanIhadexpected.Thismakesitnecessaryformetostayonhereforanotherday.Iwonderifitispossibleformetoextendmystayatthishotelfortwodays.A:I'lltakealookatthehotel'sbookingsituation.Yes,sir,I'mgladthatwe'llbeabletoacceptyourextensionrequest.ButI'mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.Yousee,wehavealreadyletyourroomtoanothergentleman.Isthatacceptabletoyou?B:Yes,that'snoproblematall.Dialogue9B.Thatisfine.A:Whenwouldyouliketomovetomorrow?B:Idon'tknow.A:Thenewoccupantwillbecheckinginalittleaftertwelve.B:ThatmeansIhavetomoveoutbefore12.Letmesee.I'llbeleavingforthenegotiationat9:30tomorrowmorningandIwillnotbereturningtothehoteluntilsometimeintheafternoon.SoI'mgoingtohavetodoitbeforeIgotothenegotiation.Well,IthinkIwillmoveat9o'clock.A:Good.Iwillsendabellboytoyourroomandhelpyouwithyourluggageat9o'clock.B:Iwill.Thankyouverymuch.Dialogue10A:Goodafternoon,sirandmadam.I'mthebellmanhere.B:Goodafternoon.A.Verynicetoseeyouhere.Letmehelpyouwithyourluggage.B:It'sverykindofyoutodoso.A:Isee.Nowpleasefollowme.A:Sirandmadam,howdoyoulikethisroom?It'sjustfacingtheShanghaigymnasium.It'salsoquitespacious.B:It'sverycozy.Ilikeitverymuch.A:DoyoumindifIputyourluggagebythewardrobe?B:It'sOK.Thankyouverymuch.Dialogue11A:Bytheway,couldyoutellmeaboutyourhotelservice?B:Certainlysir.Ourhotelisamoderngardenhotelofthree-stargradeconsistingofagroupofthreestoriedoctagonalbuildings.Thehotelpossesses199doublerooms,4suitesand2.Allofthemarewell-furnished.A:Howaboutotherservices?B:AvailableatthehotelisavarietyofChinese,JapaneseandWesternfoodrestaurants,inadditiontoacompletesetofservicefacilitiesincludingphysicalfitnesscenter,squash,billiardroom,beautysalon,sauna,swimmingpool,bar,andtaxiservice,etc.Dialogue12A:Itsoundsgreat.I'dliketohaveabrochureofyourhotel.WherecouldIgetone?B:YoucangetitfromtheReceptionDesk.Ifyoudon’tmind,I’llcomeupagainandofferyouone.A:Good.That'sverykindofyou.Bytheway,whataboutthedailyservicehourofthedining-room?B