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（一）CP控制计划，ControlPlanSP支持过程，SupportProcessPPM百万分之，PartsPerMillionMP管理过程，ManagementProcessCPK过程能力指数，ProcessCapabilityIndexSPC统计过程控制，StatisticalProcessControlCOP顾客导向过程，CustomerOrientedProcessMSA测量系统分析，MeasurementSystemsAnalysisPPAP生产件批准程序，ProductionPartApprovalProcessAPQP产品质量先期策划，AdvancedProductQualityPlanning（二）FMEA潜在失效模式及后果分析，FailureModeandEffectsAnalysisDFMEA设计潜在失效模式及后果分析，DesignFailureModeandEffectsAnalysisPFMEA过程潜在失效模式及后果分析，ProcessFailureModeandEffectsAnalysisPPK初始过程能力指数或过程性能指数，PreliminaryProcessIndex或PerformanceProcessIndex高级统计方法advancedstatisticalmethods可数型数据attributesdata均值average认知awareness基本的统计方法basicstatisticalmethods二项分布binomialdistribution（三）因果图cause-effectdiagram中心线centralline普通原因commoncause连续的consecutive控制control控制图controllimit(charts)质量和生产率持续改进continualimprovementinqualityandproductivity累计和cesium探测detection分布distribution（四）单值individual位置location平均值mean中位数median移动极差movingrange排列图praetorchart正态分布normaldistribution可操作的定义operationaldefinition泊松分布Poissondistribution预防prevention（五）解决问题problemsolving过程均值processaverage过程能力processcapability过程控制processcontrol过程性能processperformance过程分布宽度processspread随机性randomness二次方程式quadratic随机抽样randomsampling极差range链run（六）合理子组rationalsubgroup链图runchart样本sample形状shape特殊原因specialcause规范specification稳定性stability统计值statistic稳定过程stableprocess标准差standarddeviation（七）统计控制statisticalcontrol统计过程控制statisticalprocesscontrol子组subgroupI类错误typeerrorⅡ类错误typeerror变差variation区域分析zoneanalysis分配apportionment基准数据benchmarkdata材料清单billofmaterial（八）特性矩阵图characteristicsmatrix设计失效模式及后果分析designfailuremodeandeffectsanalysis可制造性和装配设计designformanufacturabilityandassembly设计信息检查表designinformationchecklist设计评审designreviews设计确认designvalidation设计验证designverification耐久性durability失效模式分析failuremodesanalysis可行性feasibility（九）改善kaizen有限元分析finiteelementanalysis维修性maintainability包装packaging初始材料清单preliminarybillofmaterial初始过程流程preliminaryprocessflowchart过程失效模式及后果分析processfailuremodeandeffectsanalysis仿真simulation产品保证计划productassuranceplan试生产productiontrialrun（十）质量策划认定qualityplanningsign-off可靠性reliability特殊特性specialcharacteristics可靠性分配reliabilityapportionment同步工程simultaneousengineering子系统subsystem系统system小组可行性承诺teamfeasibilitycommitment进度计划timingplan价值工程/价值分析valueengineering/valueanalysis（十一）顾客的呼声voiceofthecustomer过程的呼声voiceoftheprocess控制计划controlplan设计意图designintent设计寿命designlife实验设计DOE防错error/mistakeproofing排列图pareto过程更改processchange质量功能展开QFD（十二）根本原因rootcause过程特殊特性specialprocesscharacteristic车辆召回vehiclecampaign认可的实验室accreditedlaboratory在用零件activepart同意agreement外观项目appearanceitem批准approved批准的图样approveddrawing批准的材料approvedmaterials（十三）批准的货源清单approvedsourcelist计数型数据attributes散装材料bulkmaterial数学数据mathdata散装材料要求检查表bulkmaterialrequirementschecklist校准calibration测绘图样checkerprint关键特性criticalcharacteristic设计记录designrecord顾客产品批准部门customerproductapprovalactivity（十四）环境environment设计预期的稳健范围designintendedrobustrange完全批准fullapproval量具的重复性和再现性gagerepeatabilityandreproducibility首次样品initialsample初始过程研究initialprocessstudy临时批准interimsample主要设计特性keydesigncharacteristics标记过图样markedprint主要过程特性keyprocesscharacteristics（十五）主要产品特性keyproductcharacteristics实验室laboratory实验室范围laboratoryscope易损工装perishabletools测量系统分析研究measurementsystemanalysisstudies生产件productionpart零件提交保证书partsubmissionwarrant过程流程图processflowdiagram生产环境productionenvironment生产材料productionmaterial（十六）线性linearity生产件批准提交productionpartapprovalsubmission质量指数qualityindices常规生产工装regularproductiontooling拒收rejected外部场所remotelocation安全特性safetycharacteristics可销售产品salvableproduction现场site自我认证供方self-certifyingsupplier（十七）重要的生产过程significantproductionrun提交等级submissionlevel工具tool工装维修toolingmaintenance偏倚bias工装重新整修toolingrefurbishment确认validation保证书warrant合同contract关键控制点criticalcontrolpoint（十八）关键限值criticallimit流程图flowdiagram危害hazard危害分析hazardanalysis绩效performance初级生产primaryproduction步骤step事故accident事件incident风险risk（十九）职业健康安全occupationalhealthandsafety风险评价riskassessment可容许风险tolerablerisk环境因素environmental环境影响environmentalimpact环境目标environmentalobjective环境表现environmentalperformance环境指标environmentaltarget污染预防preventionofpollution