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1 Elementary ‐ Difficult Customer (B0001) A:Goodevening.MynameisFabio,I’llbeyourwaiterfortonight.MayItakeyourorder?B:No,I’mstillworkingonit.ThismenuisnoteveninEnglish.What’sgoodhere?A:Foryousir,Iwouldrecommendspaghettiandmeatballs.B:Doesitcomewithcokeandfries?A:Itcomeswitheithersouporsaladandacomplimentaryglassofwine,Sir.B:I’llgowiththespaghettiandmeatballs,saladandthewine.A:Excellentchoice,yourorderwillbereadysoon.B:Howsoonissoon?A:Twentyminutes?B:Youknowwhat?I’lljustgogrababurgeracrossthestreet.Elementary ‐ Calling In Sick (B0002) A:Hello,Danielspeaking,howmayIhelpyou?B:Hi,Daniel,Juliehere.A:Hi,Julie,howareyou?B:Actually,I’mfeelingquiteilltoday.A:I’msorrytohearthat.What’swrong?B:IthinkI’mcomingdownwiththeflu.Ihaveaheadache,asorethroatarunnynoseandI’mfeelingslightlyfeverish.A:Isee...soyou’recallinginsick?B:Yes,Iwashopingtotakethedayofftorecover.A:OK,then.Tryandgetsomerest.Elementary ‐Daily Life ‐ Hotel Upgrade (C0003) A:Goodafternoon.WhatcanIdoforyou?B:I’dliketocheckinplease.IhaveareservationunderthenameAnthonyRoberts.A:AllrightR.O.B.E.R.T.S...Oh,Mr.Robertswe’vebeenexpectingyou&andhereisyourkeycardtothepresidentialsuite.B:Buttheremustbesomemistake;myreservationwasforastandardroom.A:Areyousure?Letmedoublecheck.B:Yeah&Here,thisismyconfirmationnumber.A:You’rerightMr.Roberts,thereseemstobeamixup,unfortunatelywe’reoVerbookedatthemoment.B:So&A:Nottoworry.We’repleasedtoofferyouacomplimentaryupgrade.B:Presidentialsuitebaby!Elementary ‐The Office ‐ I need an assistant! (C0004) A:...likeItoldyoubefore,wejustdon’thavetheresourcestohireyouanassistant.B:Iunderstandthat,butthefactiswe’reunderstaffed.A:Thetimingisjustnotright.Theeconomyisbad,andit’stooriskytotakeonnewstaff.B:Yeah,Iguessyou’reright....here’sanidea,whatifwehireanintern?Shewouldtakesomeoftheweightoffmyshoulders.A:She?B:Yeah,youknow,arecentgraduate.Shecouldgivemeahandwithsomeoftheseprojectsandwecouldkeepourcostsdown.A:Thatsoundsreasonable...letmeseewhatIcando.A:Tony,I’dliketointroduceyoutoyournewassistant.B:OK,great!Let’smeether!C:Hi,I’mAdam.B:Oh...hi...I’mTony...Elementary ‐Daily Life ‐ Cut In Line (C0005) A:Ican’tbelieveittookustwohourstogethere.ThetrafficinNewYorkisunbelievable.B:Yeah,butjustrelaxhoney,we’rehereandwe’regoingonvacation.Inafewhourswe’llbeinHawaii,andyou’llbeonthegolfcourse.A:Ohno!Lookatthatline!Itmustbeamilelong!There’snowayI’mwaitingforanothertwohours.B:Honey...don’t...C:Heyman,theendofthelineisoverthere.A:Yeah...C:Noseriously,Iwasherefirst,andyoucan’tcutinlinelikethis.A:Sayswho?C:Ido! 2 A:Sosueme!C:Alright...that’sit....Elementary ‐ The Weekend ‐ Road Trip (C0006) A:So,areweallreadytogo?B:Yup,Ithinkso.Thecar’spacked;wehavemunchiesandmusic,andthemap’sinthecar.A:Didyougetthecamera?B:Gotit!Didyoufillupthetank?A:Yup,it’sallset.B:You’resurewe’renotforgettinganything?A:I’msure...we’vegotallourbasescovered.B:Well&let’sgetgoingthen!Iloveroadtrips!B:Um...doyouthinkwecanmakeapitstop?A:Butwe’veonlybeenontheroadfortenminutes.B:Iknow,butIforgottogotothebathroombeforeweleft.Elementary ‐ The Office ‐ Virus! (C0007) A:Ohgreat!Thisstupidcomputerfrozeagain!Thatsthethirdtimetoday!HeySamuel,canyoucometakealookatmyPC?Itsactingupagain.Itmusthaveavirusorsomething.B:Justgivemeasecond;Illberightup.B:Iranavirusscanonyourcomputer,anditturnsoutthatyouhavealotofinfectedfiles!A:ButImquitecarefulwhenImbrowsingtheinternet,IhavenoideahowIcouldhavepickedupavirus.B:Well,youhavetomakesurethatyouranti-virussoftwareisupdatedregularly;yourswasn’tuptodate,that’sprobablywhatwascausingyourproblems.A:Ok.Anythingelse?B:Yeah,trynottokickorhitthecomputer!A:Umyeah&Sorryaboutthat.Elementary ‐ Daily Life ‐ What’s your name again? (C0008) A:Nick!How’sitgoing?B:Oh,hey...A:Whatareyoudoinginthisneighbourhood?Doyoulivearoundhere?B:Actually,myofficeisrightaroundthecorner.A:Itwasgreattomeetyoulastweekattheconference.Ireallyenjoyedourconversationaboutforeigninvestment.B:Yeah,yeah,itwasreallyinteresting.Youknow,I’minabitofahurry,buthere’smycard.Weshoulddefinitelymeetupagainandcontinueourdiscussion.A:Sure,youstillhavemycontactdetails,right?B:Youknowwhat,thisisreallyembarrassing,butyournamehasjustslippedmymind.Canyouremindme?A:Sure,mynameisAnaFerris.Don’tworryaboutit;ithappenstomeallthetime.I’mterriblewithnamestoo.Elementary ‐ The Weekend ‐ Silence please! (C0009) A:Thosepeopleinfrontofusaremakingsomuchnoise.Itssoinconsiderate!B:Dontworryaboutit;it’snotsuchabigdeal.A:Oh...Icanthearathing!Excuseme,canyoukeepitdown?C:Sure,sorry’boutthat!A:Someonesphoneisringing!B:Honey,Ithinkitsyourphone.Didyouforgettoswitchitoff?A:Oh,no!Youreright.Thatssoembarrassing!C:Doyoumindkeepingitdown?Imtryingtowatchamoviehere!Elementary ‐ The Office ‐ Driving Sales (C0010) A:Allright,people.We’reholdingthismeetingtodaybecausewe’vegottodosomethingaboutoursales,andweneedtodoitNOW!Iwantconcretesolutions.Howdoyouintendtodrivesales...Roger?B:Well,infact,we’rethemostexpensiveinthemarket,somaybeweneedtolowerourpricestomatchthecompetitors?A:Lowerourprices?Notverycreative.It’llneverflywithSwan.Whatkindofthinkingisthat?Geez.Anybodye