e_ot_web_gateway_manual_6_0

OmniTrackerTheOmniNet®ProblemandRequestTrackingSystemWebGatewayVersion6.0(C)Copyright1996-2004byOmniNetGmbHInformationinthisdocumentissubjecttochangewithoutnoticeanddoesnotrepresentacommitmentonthepartofOmniNet®GmbH.Thesoftwaredescribedinthisdocumentisfurnishedunderthesoftwarelicenseagreementdistributedwiththeproduct.Thesoftwaremaybeusedorcopiedonlyinaccordancewiththetermsofthelicense.Thepurchasermaymakeonecopyofthesoftwareforabackup,butnopartofthisusermanualmaybereproduced,storedinaretrievalsystem,ortransmittedinanyformorbyanymeanselectronicormechanical,includingphotocopyingandrecordingforanypurposeotherthanthepurchaser’spersonaluse,withoutpriorwrittenpermissionfromOmniNet®GmbH.(C)Copyright1996-2004byOmniNetGmbHAllRightsReserved.OmniTrackerandOmniNetareregisteredtrademarksofOmniNet®GmbH.Microsoft,Windows,Win32,WindowsNT,Windows95,VisualBasic®,VisualC++areregisteredtrademarksofMicrosoftCorporation.Otherbrandandproductnamesareeithertrademarksorregisteredtrademarksoftheirrespectiveholders.OmniTrackerProblemandRequestTrackingSystem–Version6.0TableofContents1Introduction52Installation62.1Installation..........................................................................................................62.2HintsforTroubleshooting................................................................................103UsingtheWebGateway123.1URLs..................................................................................................................123.2LoginPage.........................................................................................................123.3MainPage..........................................................................................................133.4ObjectPage........................................................................................................153.5ColumnLayoutDefinitionPage.......................................................................164Configuration184.1Basicconfiguration...........................................................................................184.2GuestLoginConfiguration...............................................................................194.3UserInterfaceConfiguration............................................................................214.4ExampleoftheOTWebGW.configfile.............................................................284WebGatewayOmniTrackerProblemandRequestTrackingSystem–Version6.01IntroductionTheOmniTrackerWebGatewayallowsOmniTrackerusersorgueststoaccesstheOmniTrackerdatabasebyusinganordinaryWebbrowser.Features•Browsingthroughfoldersandrequestlists•Searchingforrequests,usingthefull-textsearchengine•Filteringforrequests•Addingandmodifyingexistingrequests•Downloadinganduploadingattachments•Providingguestloginsforyourcustomers,partners,etc.InordertousetheOmniTrackerWebGateway,youcanuseanyWebbrowserwiththefollowingcapabilities(suchasInternetExplorer6.0orhigher,orNetscapeNavigator7.0orhigher,...):•Cascadingstylesheets(CSS)mustbesupported•JavaScriptmustbesupportedandenabledTheOmniTrackerWebGatewaycanbeadaptedtoyourownneedsbymodifyingtheseconfigurationfiles:•web.config:AXMLfileprovidingbasicsettingsfortheOmniTrackerWebGateway•OTWebGW.config:AXMLfileprovidingadvancedsettingsfortheOmniTrackerWebGateway•OTWG_StyleSheet.css:StylesheetfilefordefiningthestylesoftheuserinterfaceWebGateway5OmniTrackerProblemandRequestTrackingSystem–Version6.02Installation2.1InstallationRequirements•Operatingsystem:Windows2000orhigher•InternetInformationServer5.0orhighermustbeinstalled•The.NETframeworkmustbeinstalled•OmniTrackerVersion6.0ClientorServermustbeinstalled•Licensingrequirements:YouneedaOmniTrackerWebGatewaylicenseandoneAutomationInterfacelicenseforeachconcurrentWebsessionInstallingtheOmniTrackerWebGateway1.Checktheinstallationrequirementsandinstallallrequiredmodules(.NETframeworkandOmniTrackerClient/Server):•The.NETframework:Rundotnetredist.exetostarttheinstallationPleasenotethattheInternetInformationServer(IIS)mustbeinstalledbeforeyouinstall.NETframework!2.RuntheSetup.exeprogramfortheOmniTrackerWebGateway.Step1:ClickNextontheWelcomedialog.6WebGatewayOmniTrackerProblemandRequestTrackingSystem–Version6.0Step2:EnterthenameofthevirtualdirectorytowhichtheWebGatewayshallbeinstalled,specifytheportnumberandclickNext.Itishighlyrecommendedtoleavetheportnumberat80(default).WebGateway7OmniTrackerProblemandRequestTrackingSystem–Version6.0Step3:ClickNexttostarttheinstallation.8WebGatewayOmniTrackerProblemandRequestTrackingSystem–Version6.0Step4:TheOmniTrackerWebGatewaywillbeinstalled.Step5:Theinstallationisnowcomplete.ClickClosetoexit.WebGateway9OmniTrackerProblemandRequestTrackingSystem–Version6.02.2HintsforTroubleshootingProblemSolutionTheInternetExplorerWebControls(iewebcontrols.msi)cannotbeinstalledIftheportnumberofyourwebserverisnot80,youhavetostarttheinstallationwiththecommandiewebcontrols.msiTARGETPORT=portwhereportistheportnumberunderwhichyourwebserverisrunning.Ifyoutrytoinstallthe.NETframeworkonadomaincontrollerhost,