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CreatingaHighPerformanceCultureJuly30,2009Agenda•CultureandItsImpact•DefiningHighPerformanceCulture•CreatingaHighPerformanceCulture–CyclesofUseEcosystem–PerformanceManagement–TalentDevelopment•CaseStudy•Questions©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.2©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.3BrentJameson,Vice-President,GuidonPerformanceSolutions,LLC•Over15yearsexperienceinapplicationofLeanandSixSigma•ExtensiveexperiencemigratingKaizenandLeanthinkingfrommanufacturingtofrontandbackofficeoperations•Clientexperienceinretail,healthcare,financialservices,informationtechnology,andtelecommunicationsJimDickey,Vice-President,GuidonPerformanceSolutions,LLC•Over15yearsexperienceinapplicationofLeanandSixSigma•Co-founderofGuidonPerformanceSolutions–thepioneerinapplyingLeanSigma®innon-industrialandnon-traditionalcompanies•Clientexperienceinretail,healthcare,financialservices,telecommunicationsandgovernment•Pioneeredgroundbreakingapproachtomanagingcapacityandstaffinginhighlycomplex,highlyvariableoperatingenvironments素彩网网[PPT模板免费下载无需注册]©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.4CorporateCulturecul·ture:thesetofsharedattitudes,values,goalsandpracticesthatcharacterizesacompanyorcorporation.-Webster’sDictionary©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.5WhatIsCorporateCulture•Cultureisrepresentedinthenormsandunwrittenrulesthatguideemployeeactions•Corporateculturesareshapedbyavarietyofinfluences–natureofthebusiness–geography–fingerprintsofthecompanyfounders,currentleadersandassociates•Culture“happens”Youcanacceptthehandyouhavebeendealtoryoucantakeactiontochangeit.ThePowerofCultureCorporateculturecanhaveasignificantimpactonafirm'slong-termeconomicperformance.Corporateculturesinhibitingstrongperformancearenotrare;theydevelopeasily,eveninfirmsfullofreasonableandintelligentpeople.Althoughtoughtochange,corporateculturescanbemademoreperformance-enhancing.©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.6JohnKotterandJamesHeskett,CorporateCultureandPerformance素彩网网[PPT模板免费下载无需注册]©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.7CreatingaHighPerformanceCulture“Thecultureofacompanyisthebehaviorofitsleaders.Leadersgetthebehaviortheyexhibitandtolerate.Youchangethecultureofacompanybychangingthebehaviorofitsleaders.”LarryBossidyFormerCEO,HoneywellAsetofsharedbeliefs,values,attitudes,goalsandactionsatalllevelsfocusedonsuperiorexecution.HighPerformanceCultureTransformationWillRequireaChangeInThinking…“Peopleareveryopenmindedaboutnewthings.Aslongastheyareexactlyliketheoldones.”-CharlesKettering8©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.9“…ThetwofundamentalforcesthatdriveGE…acommonoperatingsystemandcommonsocialarchitecture…”JackWelchGE1999AnnualReport©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.10StructureofCorporateCultureLeadershipTools&PracticesSharedtechniquesthatdrivepractices,aidproblemsolvingandestablishconsistentperformance–daytoday,weektoweek,yeartoyearSharedValuesandBeliefsDescriptionoftheLeadership’sVisionofthedesiredcultureCommonTerminologyandLanguageThemechanismtobringthedesiredculturealivethroughdailyreinforcementRecognitionandRewardRewardmechanismsforlivingthevaluesOperatingSystemSocialArchitectureChangingtheculturerequiresafocusontheSocialArchitectureandOperatingSystem©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.11SocialArchitecture•The“real”socialarchitecture•Definedbythoseattributesandbehaviorswhichareseentoleadtopromotionandadvancement•Sameastheattributesandbehaviorsespousedbytheleadershipasbeingdesirable©2009GuidonPerformanceSolutions,LLC.Allrightsreserved.GuidonPerformanceSolutionsisalicenseeofLeanSigma®,aservicemarkofTBMConsultingGroup.12OperatingSystem•The“real”operatingsystem•Definedbytheactivitiestowhichleadershipgiveshighestpriorityanddevotesmosttime•Commonlyusedmanagementpracticesandtools•Predictablesequenceofeventsusedyearafteryeartoruntheorganization•Driversofday-to-daypriorities•Tools,techniquesandprocessesatLevels1–3StartwithRolesofLeadership•ResponsibleforStrategicPlanningandLeadership•TalentDevel