People In Organization Lecture 1 - Introduction

1PeopleinOrganisations.SessionOne:IntroductionLB5205PeopleinOrganisationsThissubject•Isabouthumanrelations,inparticular,inorganisations•Whatmeaning(s)doestheterm‘humanrelations’haveforyou?2LB5205PeopleinOrganisations•BodytextLearningObjectives•Understandhowthestudyofpeopleandorganisationshelpsyoutobemoreeffectiveasamanagerandinyourowncareerplanning.•Understandthenature,purposeandimportanceofpeopleinorganisations.•Identifythemajorforcesinfluencinghumanbehaviouratwork.4Humanrelationsmeansinteractionswithpeople.(GoalofHumanRelations•Tocreateawin-winsituationby:–satisfyingemployeeneeds–whileachievingorganizationalobjectives•Win-winsituation:–occurswhentheorganizationandtheemployeesgetwhattheywant–(Lussier,2005,p.6)5LB5205PeopleinOrganisationsHumanRelationsDefined•Humanrelationsisthestudyofalltypesofinteractionsamongpeople,including:–Conflicts–Cooperativeefforts–Grouprelationships•Humanrelationsisthestudyofwhybeliefs,attitudes,andbehaviorscancauseproblemsinpersonalandprofessionalrelationships6LB5205PeopleinOrganisationsTheTotalPersonApproach...•Realizesthatanorganizationemploysthewholeperson,notjusthisorherjobskills•Peopleplaymanyroles–throughouttheirlives–throughouteachday•Best-managedorganizationsviewemployeesastotalpeople•Someorganizationsaretryingtogiveemployeesabetterqualityofworklife7LB5205PeopleinOrganisationsTheNature,PurposeandImportanceofHumanRelations•Best-managedorganizations…–understandworkisdonethroughrelationships–arenotsimplybeing“nicetopeople”–genuinelyhelpemployeescomealivethroughtheirwork–aligngoalsofworkerandworkplace8LB5205PeopleinOrganisationsHumanRelationsintheAgeofInformation•Industrialtoinformationeconomy•Alterstraditionalpatternsofworkandleisure•Dynamic,butdisorientingandstressful•Overemphasisoninformationcanlimitone’seffectiveness•Human-contactdeficiencyweakensthespirit,themind,andthebody9LB5205PeopleinOrganisationsWhyHumanRelationSkillsAreImportant•Peoplearetheorganization’smostvaluableresource.•Singlebiggestreasonforcareersuccessandfailure.•Timespentinresolvingemployeeclashes.•Importantfactoringlobalcompetition.•Affectsproductivity.•Managersworkwithpeople.•Relatestoeverydayinteractionswithpeople,regardlessofthepositionheld.10LB5205PeopleinOrganisationsTheImportanceofHumanRelations•Interpersonalskillsessentialforsuccessinmostjobs•Technicalcompetenciesnotsufficientforsuccess•Recenttrendsintheworkplacegivenewimportancetohumanrelations11LB5205PeopleinOrganisationsTrends1.Instabilityoflabourmarket2.Changingworkpatterns3.Orientationtowardsservicetocustomers4.Lackofcivilityintheworkplace5.Increasinguseofteams6.Increasingworkforcediversity7.Growingincomeinequality12LB5205PeopleinOrganisations13•Widerangeofinterpersonalskillsareneeded•Contactwithcustomers,clients,patients,andotherworkers•Everyrelationsdiffersin:AgeandGenderWorkbackgroundValuesCommunicationstyleWorkethicsCulture•Eachencounteroffersnewchallenge1415IndividualGroupOrganizationalHumanrelationstakeplaceattheIndividual,Group,Organizationallevels16Humanrelationshasaneffectonbehaviourandperformance17•Theorganization’sperformanceisbasedonthecombinedperformanceofeachindividualandgroup–Thedestructivebehaviorofoneindividualhurtsthegroupandotherdepartments–Thedestructivebehaviorofonedepartmentaffectstheotherdepartmentsandtheorganization’sperformance18•PsychologyIndividual•Sociology•AnthropologyGroupdynamic•Focuson“why”ofhumanbehavior19•Thefieldofhumanrelationsgoesfurtherthan“why”•Emphasisonapplied:–Anticipationofproblems–Resolution–Prevention20•Eachperson’scharacteristicspartofsinglesystemmakingupthewholeperson•Only“totalperson”canbeemployed•Traitsareinterdependent:–PhysicalfitnessEmotionalcontrol–Self-awarenessSelf-esteem–Valueorientation21•Canyouthinkofany?22•Stressmanagement•Physicalfitnessprograms•Balancingworkandfamilyseminars•Valuesclarificationeducation•On-siteservices(i.e.,Dental)•Parentingclasses•Financialplanningandhomeloanassistance•Softwaretraining•Assertivenesstraining2324–GroupPresentationorPoster:25%.Dependingonclasssize.Seethecriteriasheetformarking.–ReflectiveJournal:25%.2000wordsReflectonthecourse,applytheknowledge.Chooseatopic,researchandwritecriticalreviewontopic.ReadSubjectGuidecarefully.–Examination:50%10minuteperusal.2hourexam.Basedonwholecoursematerial.Closedbookexam.Theexampaperwillhavesixquestions.Youarerequiredtoanswerfourquestionsonly.