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美国公共图书馆服务PublicLibraryServices我们生活的时代TheTimeWeLiveIn•资讯时代InformationAge•地球村时代GlobalVillageAge•多元性文化时代MulticulturalAge•因特网时代InternetAge•终生学习时代LifeLongLearningAge为什么要有图书馆Why–Libraries•對抗無知Whateverthecostofourlibraries,itischeapcomparedtothecostofanignorantnation.”-WalterCronkite•比谷歌還棒“Itwillbeabout300yearsuntilcomputersareasgoodas,say,yourlocallibrary.”–CraigSilverstein,DirectorofTechnology,Google.com图书馆Library•提供终身学习的资源Lifelonglearning•提高个人及社区的生活质量Qualityoflife益处Benefits•学习新东西Discoveryofideas•提高阅读兴趣Joyofreading•发挥知识的力量Powerofinformation•尊重多元化社群和社区的需要Respectsdiversityofopinionandcommunityneeds•缩短信息鸿沟Bridgedigitaldivide•提高文化和信息素养Literacyandinformationliteracy•提高终身学习能力(Life-longlearning)•促进地方经济(Promotelocaleconomy)图书馆的大类MajorTypesofLibraries•大学图书馆AcademicLibraries•专业图书馆SpecialLibraries•中小学图书馆SchoolLibraries•公共图书馆PublicLibraries大学图书馆AcademicLibraries(ARL,ACRL)•設有研究院的大學的图书馆ResearchUniversityLibrary四年制大學的图书馆4-YearCollegeLibrary•兩年制的社區大學图书馆CommunityCollegeLibrary•一般民眾能否使用大學圖書館PublicAccesstoacademiclibraries专业图书馆SpecialLibraries(SLA)•法律圖書館LawLibrary•醫藥學圖書館MedicalLibraryinUniversityorHospital•政府机关圖書館GovernmentLibrary•企業或公司圖書館CompanyLibrary•一般民眾能否使用PublicAccess中小学图书馆SchoolLibraries•公立与私立学校PublicSchoolsvsPrivateSchools•有教师资格的专业图书馆员CredentialsforLibrarian/Teacher•家长会义工们PTAVolunteers公共图书馆PublicLibraries(PLA)•大都会图书馆MajorUrbanResourceLibraries•市立图书馆CityLibraries•县立图书馆CountyLibraries•独立特区图书馆IndependentSpecialDistrictLibraries•主权合并的图书馆JointPowersofAuthority(JPA)Libraries公共图书馆PublicLibraries(PLA)•州图书馆StateLibraryItadvises,consultswith,andprovidestechnicalassistancetopubliclibraries,anditdirectsstateandfederalfundstosupportlocalpubliclibrariesandstatewidelibraryprograms(CaliforniaStateLibrary)andservices.•图书馆合作组织LibrarySystems/Consortium公共图书馆主旨PublicLibrariesMission•支助学龄前儿童及成人学习Supportearlychildhoodandadultliteracy•提供终身学习的资源Providingopportunitiesforlife-longlearning•社区信息中心Servingasanintegralcomponentofthecommunity’seconomicengine•社區多元族類聚集中心Bringingdiversepeopletogetherinacommunitygatheringplace•提供追求知识的自由Supportingdemocracyandaninformedcitizenrybyprovidingfreeanduncensoredaccesstoavastarrayofinformation公共图书馆馆长职责PublicLibraryDirector•政策PolicyandRegulationRecommendationandExecution•建筑FacilityConstruction,Renovation,Maintenance•科技TechnicalAdvisoryandTechnologyManagement•职员Employment,SupervisionofStaff•预算BudgetandReport•筹款Fundraising•公关PublicRelations•社区CommunityInvolvement•馆藏CollectionDevelopment•代表ParticipationinStateandNationalLibraryOrganizations阿拉米达县图书馆主旨AlamedaCountyLibraryMission•TheMission-TheAlamedaCountyLibrarysystemprovidesandprotectsaccesstobooks,informationandservicesthatpromotelearningandenjoymentforeveryone.•提供保护追求知识的自由及求知的快乐阿拉米达县图书馆梦想AlamedaCountyLibraryVision•TheVision-TheAlamedaCountyLibrarysystemwillbeamodelofexcellenceinlibraryservice,withbooksandothermaterials,hours,technologyandfacilitiesthatmeettheneedsofourcommunities.•为社区提供终身学习资源的模范阿拉米达县图书馆主要價值AlamedaCountyLibraryCoreValues•CoreValues-Accessibility,Communityinvolvement,Customerservice,Diversity,Excellentlibrarycollections,Friendly,comfortablelibraries,Intellectualfreedom,Librarystaffandvolunteers•主要價值–方便﹐溶入社區﹐顧客服務﹐多元性﹐最好的館藏﹐友善﹐舒適﹐求知自由﹐員工和義工。经费来源CountyLibraryFundingSource•房地产税Propertytax64%•公共设施税UtilityUsersTax(UUT)12%•市政府付的服务合约费CityandOtherContracts8%•州政府的补助费StateFund2%•其它Miscellaneous(Fines,Donationsetc.)8%•上年度余款FundBalance6%图书馆Library•书库Warehouseofbooks,DVD’s•數字图书馆DigitalLibrary•免費使用電腦中心FreeComputerCenter•作功課的地方StudyHall•免費托兒所ChildcareCenter•社區活動中心CommunityActivityCenter•畫廊藝術品展覽中心ArtGallery•會議廳MeetingRooms服务计划ServicePlan•政策与条例PoliciesandRegulations•图书馆Building•员工，顾客，社区，媒体，上级People•图书馆的网页Web•经费分配ResourceAllocation•服务的项目及种类Services•定期性策略计划检讨RegularStrategicPlanning图书馆建築LibraryBuilding•以顾客为中心的社区活动中心CustomerCentered•显而易见的陆标LocalLandmark•美观实用AestheticandPractical•学习进修的地方StudyHall•多元性Diversity•館內館外的藝術品PublicArt图书馆標誌Signage•美觀Visibility•路標StreetSign•图书馆的正門BuildingSign•图书馆內部InteriorSign•教導性的標誌InstructionalSign•外文標誌ForeignLanguages人員People•圖書館委员会委员Boardmembers•圖書館顧客Customers•圖書館員工Staff•圖書館志願义工Volunteers•培訓及繼續教育TrainingandContinuingEducation工作人員Staff•縣市政府及圖書館的行政人員Administrators•專業圖書館員ProfessionalLibrarians•非專業工作人員Para-professionalStaff•電腦部門工作人員ITStaff•圖書館委員會LibraryBoard•圖書館基金會LibraryFoundation•圖書館之友會FriendsofLibrary•圖書館義工志願者LibraryVolunteers圖書館義工志願者LibraryVolunteers•征聘Recruitment•职责分明Clearjobdescription•培训Training•管理Management•为馆际策略发展的一部分PartofoverallStrategicPlan圖書館顧客Customers•兒童Children•青少年人Teens•大學生CollegeStudents•成人Adults•耆英OlderAdults•殘障人士Disabled•脫離文盲的新學生FunctionalIlliterates,NewLearners•受監禁者Incarcerated•學校Schools•社會團體Organizations•媒體Media脫離文盲的新學生FunctionalIlliterates,NewLearners•StartwithaStory•AProjectoftheAlamedaCountyLibrary,•Father’sDayAtGlennDyerJail顧客調查NeedsAssessment-統計資料Statistics(Census,SchoolDistrictReports)-顧客建議UserComments/Suggestions图书馆主管资格能力确认CoreCompetencyoflibrarymanager•领导Leadership•人事Personnelmanagement•策划管理Planningandorganizationalskills•资源运用Resourcemanagement•思考能力Criticalthinking•顾客服务Customerservice•沟通能力Communication專業館員职责Librarians•精選Sel