IKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirementsTestYourself&CalibrateIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO要求測試自己和校準IKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirementsPurpose:TestyourknowledgeonGO/NOGOrequirementandcalibratewithyourcolleaguesasthisisIKEAminimumrequirementtodeliveranyproduct.Thisbasicrequirementshallbeworkingeverydayatoursupplier.Target:Businessteams,AssessorsandSuppliersInternalAssessors.Note:MarkyourdecisiondiscusswithyourQualityAssessor/QualityManager/CategoryQualityLeaderifyourdecisioniscorrect.STARTIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求目的:GO/NOGO要求測試您的知識和校準與您的同事,因為這是宜家最起碼的要求,提供任何產品。這一基本要求,應每天都在我們的供應商。目標:業務團隊,評審和供應商內部評審員。注意:標記討論決定與質量評估員/質量經理/類別的質量領先者,看你的決定是否正確的。開始IKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirementsPLEASEPRINTTHETABLEANDMARKYOURANSWERAGAINSTTHECOLUMNSNOWBEFOREYOUSTARTNoGonumber:Cases:123ExampleGONOGO12345678IKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求請打印表和標記你的答案現在在您開始之前NoGonumber:Cases:123ExampleGONOGO12345678IKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirements1.”TheproductshallfulfillCustomerExperiencedProductQuality.”Caseno1:Youatsupplierfoundthat:FinalinspectioniscarriedoutaccordingtoF.IchecklistagreedbyIKEA.Howeverwhenaskedtheinspectordoesnotknowwhatistheintendedfunctionoftheproductforthecustomer.Qestion:Whatisyourdecision?GONOGOIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求1。产品应满足顾客体验的产品质量案件編號1:在供應商,你發現根據宜家同意FI清單進行最後檢查。不過當問及檢查員,他並不知道產品為客戶預定的是什麼功能。問:你的決定是什麼?GONOGOIKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirements1.TheproductshallfulfillCustomerExperiencedProductQuality.Caseno2:Youatsupplierfoundthat:Theproductwhichisreadyforshipmenthasbadsmell.Whatwouldbeyourdecision?GONOGOIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求1。产品应满足顾客体验的产品质量案件編號2:您在供應商發現:準備裝運的產品有難聞的氣味。問:你的決定是什麼?GONOGOIKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirements1.TheproductshallfulfillCustomerExperiencedProductQuality.Caseno3:Youatsupplierfoundthat:Thepackagingofproductsdoesnotprotectedbystrap/shrinkfilmproperly.Whatwouldbeyourdecision?GONOGOIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求1。产品应满足顾客体验的产品质量案件編號3:您在供應商發現:產品的包裝沒有膠帶/收縮膜保護。問:你的決定是什麼?GONOGOIKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirements2.TheIKEASuppliershallensurethatallproductspassFinalInspectioninordertosecureagreedqualitybeforedeliverytoIKEA.FinalInspectionprocedureshallbeagreedwithIKEAbasedonperformance(KPI).Caseno:1Youatsupplierfoundthat:-ArticleAgenChairhasIKEACEPQ4.46%andCOPQ1.33%,Thisitemproducedatthissupplierforlastthreeyearsandsofarnoclaims.Thefinalinspectioncarriedoutforeverybatchof4000piecessofar.Howeverthesuppliernowhavereducedtheinspectionfrequencyforeverybatchof10000piecesonly,sincetheyfoundnodefects/hadnoblocksduringthelast10finalinspections.Whatwouldbeyourdecision?GONOGOIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求2,宜家供應商應確保所有產品通過最終檢驗,以確保交付前詳到宜家約定的質量。最終檢驗程序應基於宜家同意的性能KPI。案件編號:1,你發現在供應商:-第阿根椅在宜家CEPQ是4.46%和COPQ是1.33%,這供應商在過去三年生產第阿根椅,到目前為止,還沒有索賠。在過去10批檢查,他們沒有發現任何缺陷/也沒有退貨,現在供應商減少檢查頻率,每一4000件的檢查批次改至每一批10000件檢查批次。你的決定會是什麼?GONOGOIKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirements2.TheIKEASuppliershallensurethatallproductspassFinalInspectioninordertosecureagreedqualitybeforedeliverytoIKEA.FinalInspectionprocedureshallbeagreedwithIKEAbasedonperformance(KPI).Caseno:2Youatsupplierfoundthat:FinalinspectionisconductedbyqualifiedFinalInspectoraccordingtoIKEArequirement.TheFinalinspectionprocessdonewithinpackaginglinetoavoidre-openingofthepackagesandreducehandlingdamages.Packagingqualitycheckdonebeforetheloadinganddecisionmadewhethertheproductreadytoshipornot.Whatwouldbeyourdecision?GONOGOIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求2,宜家供應商應確保所有產品通過最終檢驗,以確保交付前詳到宜家約定的質量。最終檢驗程序應基於宜家同意的性能KPI。案件編號:2你發現在供應商:根據宜家的要求,合格的最終檢查員於包裝生產線內進行最終檢驗。以避免進行最後的檢查過程中重新打開包裝,並減少裝卸損害。包裝質量檢查於裝櫃前完成並作出產品是否準備好裝運的決定。你的決定會是什麼?GONOGOIKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirements2.TheIKEASuppliershallensurethatallproductspassFinalInspectioninordertosecureagreedqualitybeforedeliverytoIKEA.FinalInspectionprocedureshallbeagreedwithIKEAbasedonperformance(KPI).Caseno3:Youatsupplierfoundthat:FinalinspectionchecklistandQualitydefectscriteriaisnotagreedbyIKEA.FinalinspectorhasgoodknowledgeoftheIKEAproductrequirementsaswellasCustomerExperiencedProductQuality.Whatwouldbeyourdecision?GONOGOIKEAQualityImprovementGroup宜家的供應商質量標準GO/NOGO需求2,宜家供應商應確保所有產品通過最終檢驗,以確保交付前詳到宜家約定的質量。最終檢驗程序應基於宜家同意的性能KPI。案件編號3:您在供應商發現:最後檢查清單和質量缺陷的標準不是宜家同意的。最終檢查員對宜家產品要求具有良好的知識以及豐富的客戶和產品質量經驗。你的決定會是什麼?GONOGOIKEAQualityImprovementGroupIKEASupplierQualityStandardsGO/NOGORequirements3.TheFinalInspectionshallbecarriedoutbyaninspectorwhohasknowledgeoftheIKEAproductrequirementsaswellasCustomerExperiencedProductQualityandhastheauthorityfromthetopmanagementtoblocktheinspectedbatch.TheFinalinspectorshallbecalibratedwithIKEArepresentative.Caseno:1Youatsupplierfoundthat:Finalinspectorhasbeeninvolve