《民航服务英语口语教程》Unit 1An Airline Job

《民航服务英语口语教程》Unit1AnAirlineJobAirlinePersonnelGroundstaffsecuritycheckstaff/ticketagent/aircraftmaintenanceman(technician)Crewmemberspilot(captain)/co-pilot/engineer/observer(cockpit)purser(in-flightmanager)/cabinattendants(airhost&airhostess/steward&stewardess)AirlinePersonnelPartOne:Warming-upHaveyouanyexperienceoftravelingbyair?Whatdoyouknowabouttheairtravel?Whatsortofthingswillyouprepareforit?Whichdoyouprefer,travelingbyairorbytrain/ship/bus?Stateyourreasons.AnAirlineJob---theWaytotheWorldUsefulExpressionsMakeaplanMakeareservationIprefer…,because…Whatappealstomein…isthat…Franklyspeaking,Idislike…,because…GettraveldocumentsreadyPackthethingsforthetripTraveldocumentsGettraveldocumentsreadyGarfieldhasgethistraveldocumentsready.Whatappealstomein…isthatWhatappealstomeinairlineisthatIcouldmeetmanyforeigners.AirlinedesignatorCodes---ⅠAirlineLocationAirlineDesignatorCodesBritishAirwaysUnitedKingdomBALufthansaGermanyLHAirFranceFranceAFAmericanAirlinesUSAAAKLMNetherlandsKLSingaporeAirlinesSingaporeSQUnitedAirlinesUSAUAAirlinedesignatorCodes---ⅡAirlineLocationAirlineDesignatorCodeAlitaliaItalyAZCathayPacificHongKongSAR,ChinaR.RCXNorthwestUSANWDragonairHongKongSAR,ChinaR.RKAJapanAirlinesJapanJLAirCanadaCanadaACSwissairSwitzerlandSRVirginAtlanticAirwaysUnitedKingdomVSWorldAirlinesPartTwo:Dialogue:TalkingAboutanAirlineJobUsefulPhrasesHaveone’shandsfullPeakseasonBeuptoone’seyesSoundsincredibleAmeansofcommunicationGroundserviceFacetofaceTicketwindowMakeaterriblemessofPickouttheflightsEconomyclassIn-flightserviceClassofserviceHaveone’shandsfull/free(not)busyIhavemyhandsfullonofficeworkrecently.Peakseason/highseasonHighseason/lowseason/shoulderseason(旺季)（淡季）(平季)Beuptoone’seyes=asbusyasabeeMyhomeworkisuptomyeyes.Sounds/tastes/smells/feelItsoundsincrediblethatyoupossesssuperpower.AmeansofcommunicationLanguageisameansofcommunication.AirserviceGroundserviceIn-flightserviceMakeafacetofacecontactwithThegirlintendstomakeafacetofacecontactwithaMr.Right.MakeamessofMybabymadeaterriblemessofmycleaningonbed.Pickout/selectPickoutthecoloryoulike.ClassofserviceF:FirstclassC:BusinessclassY:EconomyclassK:budgetclassP:FirstclasspremiumJ:BusinessclasspremiumDialogue:TalkingAboutanAirlineJobUsefulExpressionsPossessanever-growingfleetState-of-the-artSophisticated=advancedBreaktravelbarriersAnon-stop/directflightOurcommitmentispassengerfirstandtheservicebestFigureout/calculate/workoutWaiter,figureoutthebillforus.possess:haveIpossessamusicalinstrumenttoperform.Ever-growingfleet=developingState-of-art:themostadvanced(inscienceoreducation)Thisisthestate-of-the-artdesignofrobot.SophisticatedaircraftbarriersTherearebarriersontheroad.Commitment/requirement/responsibilityAteacher’scommitmentisteaching,notpunishing.GenuinewarmthLet’sofferourgenuinewarmthtocustomers.SituationPractice:①Twofriendsmeeteachotherinthestreetbychance.Theygreeteachotherandthentalkabouttheirjobs.Trytousethephrasesgivenbelow.UsefulExpressionsThisisapleasantsurprise.Fancymeetingyouhere.Getalongwellwiththeairline’swork.Beuptoone’seyesinbookingandsellingtickets.Bebusywithtelephonecalls:flightschedules,reservations,fares,cancellationsDealwiththecomplaintsfrompassengers.Informpassengersoftraveldocuments.DistinguishtheclassofserviceFancymeetingyouhere.Dealwiththecomplaintsfrompassengers.SituationPractice:②Oneofyourfriendswantstoflywithhisfamily.Asaagentyourecommendhimtoflyyourairline.Trytousetheexpressionsgivenbelow.WehavejumbojetsB-747thatflyfasterandfurthernon-stopPassengersfirstandservicebestOffersmoothserviceMealsthatpleasetheeyeaswellasthepalateSafetyandcomfortPartThree:LanguagePracticeIt’sourdutytoinformpassengersoftraveldocuments.Youneedtogotobuytheticket,otherwisethereservationwouldbeautomaticallybecancelled.Youcan’timaginehowmanytelephonescallswecanhandleinaday.Mostofthepassengersprefertoflyeconomyratherthangofirstclass.BlankFillings:Useproperwordsandphrasestocompletethefollowingdialogues.P:Ineedfourseats,economyclass,fornextSunday.A:Justamomentplease.Iamgoingto_______.I’msorry,thereare__________availableineconomyclassonthisflight.CanI__________ontheflightforthatday?Ofcourse,thepriceis_______.P:What’sthedifferencebetweenfirstclassandeconomyclass?A:Infirstclasstheseatarrangementis__________.Yourbaggageallowanceis________andyoualsohave_____________.Part4CommunicationActivitiesCreateopen-endeddialogueswithyourpartnerbasedonthefollowingsituations:Youandyourfriendshaveagatheringatyourhomeafteroneyearofworkfortheairlines.Youtalkwitheachotherabouttheairlines’jobthatfascinatesyoubutsometimesboresyou.Besuretousethefollowingexpressions:Theworkisinvitingandrewarding.Betterworkingconditionsappealtome.Weenjoycompany’swelfareTheworkissometimestedious:bookingandsellingtickets,novariation.Itisobligatorytoadvisepassengersoftraveldocuments.Dealingwithunpleasanttelephonecallsisquiteabothertome.Asanairlineagentyoushoulddoyourutmosttopersuadeyourcustomerstoflyyourairlines.Readthefollowingandthenuseyourownwordsto