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友好，理解，提出赔偿，困境，及时Amicable，Comprehension,ProposedReimburse,Dilemma，inatimelyfashion一：平时消息回复模板：没收到开case：Hey,myfriend,IamsosorrytohearthatPleasekindlycheckdetailshere:=RI380848326CNItshowsitstillintransit,socouldyoumindwaitwithmore7daysWecanrefundyouifitstillnotupdatewithshippingdetails,ok?ThankyouinadvanceforyourkindnessRachele邮宝12月份因为圣诞节冲击一个月没有收到货的:Hey,myfriend,Iamsosorrytohearaboutthatatfirst.Butpleasedonotworry,Ijustcheckedtheshippingdetailsforyou:Itshows:Recently,therearedelaysbecausetherushbecauseofnewyearofhotseason,somanypackageshavebeeninfluencedbytheissues.Hopeyoucankindlywaititwithmorepatience^_^RachelE邮宝未收到物品：Dearfriend,IamRachel,verygladtoserveforyou^_^Iamsosorrytohearthat,butpleasedon’tworryaboutthatatfirst.Ijustcheckedtheshippingdetailsforyouinthelink:Itshowsthat:Thenormalshippingdateisabout7-15days,Buttherearemanysituationswhichwecannotcontrolontheshippingway,suchastraffic,customsorweather,sohopeyoucankindlyunderstandthat.So,couldyoukindlyaskyourlocalpostofficeaboutthat?Maybeyoucanfindtheanswers^_^Waitforyourgoodnews!Havenicedays^_^RachelHey,myfriend,Pleasedon'tworryaboutthat!Itnormallytakeabout7-15daystoarriveyou.Thetrackinglinkis:Soitwillarriveyousoon!Iamwaitingforyourgoodnews!:)Havenicedays!Rahcel超过预期时间：Hey,myfriend,Iamsosorrytohearaboutthat.ButIsincerelytellyouthatthereisadelayaspostofficeneedtohaveacheckaboutthebatterieswhichinallparcels,sohopeyoucankindlyunderstandthat.Ijustcheckedtheshippingdetailsforyou:Itshows:Sohopeyoucankindlywaititwithmorepatience.Rachel近期因海关加大查验力度,皇岗通关口岸已关闭,近期港车只能改走文锦渡通关,路程较远,且通关时间长,所有经香港渠道中转的货物会受到不同程度的延误。Hey,myfriend,Iamsosorryaboutthat.ButIsincerelytellyouthatRecentlyincreasedduetocustomsinspectionefforts,Huanggangbordercrossinghasbeenclosed,thecarcanonlychangetogotoHongKongrecentlyManKamclearancedistanceaway.ASthelongoperatinghours,allchannelsoftransitgoodsthroughHongKongwillbesubjecttodifferentdegreesofdelay.Sohopeyoucankindlyunderstanditwillneedsometimetooperatetheshippingdetailsupdated.Rachel有些5天左右查不到信息：Hey,myfriend,Iamsosorryforthatatfirst.Astheheavyworksattheendofyear,ourmanufacturersgaveusthescreenslastweek,soitbroughtadelaytoshipoutyouritems.Butpleasedonotworry,theshippingdetailswillshowsoon.Rachel查到已经到货！！Dearfriend,Thankyouforyourmessage.Iamsosorrytohearthat,butpleasedon’tworryaboutthatatfirst.Ijustcheckedtheshippingdetailsforyouinthelink:Itshowsthat:Ithasalreadybeenshippedonyours.So,couldyoukindlyaskyourlocalpostofficeaboutthatatfirst?Maybeyoucanfindtheanswers.Waitforyourgoodnews!Havenicedays!Rachel客户收到货，感谢：Hey,myfriend,Youarewelcome,itismypleasuretodothatforyou^_^Justhopeyouwillalwaysbesatisfiedwithourserviceandcanhavebusinesswithyouagaininthenearfuture.Havenicedays!^_^RachelHey,myfriend,Thankyouforyourkindness^_^Yoursupportisthebiggestmovingtous!Veryappreciatedifyoukindlyleaveapositivefeedbackforus^_^Rachel询问颜色：Hey,myfriend,IamRachel,ebayselleraladdine4u.Iamjustwritingtoaskwhichthecoloroftheitemyouwannabuy,wewillshipyouarandomcoloredoneifyounotreplyusintime,hopeyoucankindlyunderstandthat!Havenicedays!Rachel颜色已经确定：Hey,myfriend,Thankyouforyourkindmessage^_^Wehavearrangedtheitemsasyourequired.Hopeyoucanwaititwithpatienceasitisalongtimeinternationalshipment.Contactmeifyouhaveanyotherproblems,Iwillalwaysbethereforyou^_^Havenicedays!:）Rachel国庆放假原因,不能在10.01前发货:Hey,myfriend,Thankyousomuchforyourkindasking.ButIamsorrytotellyouthatwecannotshipyoutheitembeforeOct.01.AsChineseNationalDayiscoming,manymanufacturersarestoppingbusiness.SoHopeyoucankindlyunderstandthatwejustcanshipyoutheparcelafterwecomebacktoworkonOct.06.Sincerelyyours,Rachel因为运输时间开case，香港小包安检问题：Hey,myfriend,IamRachel,ebayseller------------.Iamsosorryaboutthatrecentlythereisadelayaboutthehongkongpostcustoms,astheyneedhaveacheckofx-rayscreeningforregulatedmaterialswhenpassthecustoms.ButIjustcheckedtheshippingdetailsforyou:=RC130235395HKItshowsthat:2013-10-2214:36,Argentina,BUENOSAIRESAVION,Receiveitematofficeofexchange(InbHopeyoucankindlyunderstandthat.Ibelievethatitwillarriveyousoon!Waitforyourearlyreply!:)Rachel开case，因为产品不符：Hey,myfriend,IamRachel,yourfriend.Iamsosadtoknowyoujustopenedacasetouswithoutcontactingusatfirst.Asyousaid,youarenotsatisfiedwithourproducts.Couldyoukindlytellmethedetailsaboutthatatfirst.MaybeIcanhelpyoufingertheproblemsout!Justwaitforyourearlyreply!:)Rachel要求取消订单：Hey,myfriend,IamRachel,seller------------,gladtoserveyou!Pleasedon'tworryatfirst.Ijustsendyouarequestofcancellationthistransaction,pleasejustacceptitintime,ORitwilllosetheeffectiveness.Besides,ifitpossible,couldyoukindlyleaveusa5-starspostivefeedback,yourkindsupportisabigmovingtous!Hopewecandobusinesswithyounexttime!Havenicedays!:)Rachel发放退款：Hey,IamRachel,seller------------,gladtoserveyou^_^Ijustsentyoutherefundasdiscussedbefore,Pleasecheckaboutthat!Itwillbeveryappreciatedifyoukindlyleaveusa5-starspositivefeedbackBestRegards^_^Rachel无理由的留差评：Hey,myfriend,Iamsosadtoknowyouleaveusanegativefeedbackwithoutcontactingmeatfir