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BusinessTalk1社會新鮮人篇FreshmeninWorkplace................................................................41.1應徵面試Interview...............................................................................41.2自我介紹SelfIntroduction..................................................................41.3初次見面FirstTimeMeeting...............................................................51.4製造話題FindingTopics......................................................................61.5就任新職Startinganewjob................................................................62辦公室應對篇OfficeCourtesy............................................................................72.1商請同事幫忙Askingforhelpfromcolleagues..................................72.2指派工作AssigningJob.......................................................................82.3詢問工作進度Askingaboutschedule.................................................82.4通知開會MeetingNotification............................................................92.5指出錯誤Pointingoutmistake..........................................................102.6打電話請假Askingadayoffbyphone/call......................................103溝通協調篇CommunicationandNegotiation...................................................113.1向上司提建議書Makingproposalstosupervisor..............................113.2指導新進同仁Instructingnewcolleagues.........................................113.3激勵部屬EncouragingSubordinates.................................................123.4要求加薪Askingforaraise...............................................................123.5提出辭呈resignation..........................................................................134接待訪客篇InReception...................................................................................144.1接待公司訪客ReceivingCustomers.................................................144.2聯絡受訪者－受訪者不在時Whenthepersonbecontactedisawa144.3聯絡受訪者－帶領訪客Guidingthevisitorstoseetheperson........154.4聯絡受訪者－請訪客稍候Askingghewisitortowaitforwhile......165客戶來訪篇TheVisitors....................................................................................175.1交換名片，初次相識Exchangenamecard,firsttimemeeting........175.2介紹公司產品ProductIntroduction..................................................185.3介紹同事IntroducingColleagues......................................................185.4介紹上司IntroducingSupervisors.....................................................195.5送客SeeCustomersOff.....................................................................196商務約會篇BusinessAppointment...................................................................206.1請求拜訪Repuestvisit.......................................................................206.2約定拜訪時間Setanappointmenttime.............................................216.3通知約會遲到Informingofyerpartythatyou’llbelate....................216.4變更時間重新訂定約會Changingappointmenttime....................226.5未事先約定之拜訪Visitwithoutmakinganappointment................237接待國外客戶篇ReceivingForeignCustomers.......................237.1介紹公司IntroducingCompany.........................................................237.2參觀廠房Visitingfactory...................................................................247.3招待用餐Invitingcustomerfordinner...............................................257.4招待旅遊Treatingcusomterwithtour...............................................257.5茶點招待Treatingcustomerswithsnack...........................................268電話接聽篇ReceivingPhoneCall.....................................................................278.1接聽電話Receivingphonecall..........................................................278.2轉接電話Transferringphonecall......................................................278.3國際電話Internationalcall................................................................288.4記下留言、傳達留言Takeandforwardmessage.............................298.5在答錄機中留言Leavemessageonrecordingmachine...................299工作簡報技巧篇PresentationSkill...................................................................319.1開場白Foreword................................................................................319.2目標說明Goalexplaination...............................................................319.3提案說明Proposalexplaination.........................................................329.4議案討論Proposaldiscussion............................................................339.5會議總結SummarizingConclusion...................................................341商務上的互動BusinessInteraction...................................................................351.1詢問Inquiries......................................................................................351.2推銷Promotion...................................................................................351.3強調商品競爭力Talkingaboutproductsbenefits……......................361.4報價及議價Quotation&Negotiation……........................................371.5督促對方下決定Persuasion&Reminders……................................381.6商談途中的閒聊Smalltalkduringnegotiation…….........................392會議Meeting.....................................