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eBizService&Solutions10%15%20%55%2004WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegration44.9%2.3%9.4%15.9%15.4%12.3%정보제공서비스정보제공서비스온라인정보처리네트워크서비스인터넷접속및관리부가통신응용서비스기타서비스출처:정보통신부50%15%10%10%15%30%20%30%7%10%5%SCMCMSERMERPKMSHRM•SCM(SupplyChainManagement)20042003•ERM(EnterpriseResourceManagement)•출처:정보통신부고용규모별IT중소벤처기업분포매출액규모별IT중소벤처기업분포10인이하20인이하50인이하100인이하100인이상고용규모별43%24%22%6%4%•100인이상(845개업체)20%34%40%•10억이하(4,159개업체)5억이하10억이하100억이하200억이하200억이상매출액규모별30%30%40%50%(단위:%)1008060402001월2월3월4월CMSGW/KMSPMSSCM199619971998199920002001450400350300250200150100500(단위:천억엔)정보통신기기정보서비스방송서비스정보통신서비스출처:정보통신부자료9469739891,0781,1101,195199719981999200020012002개소수(천공)이용량(백만㎥/년)출처:한국수자원공사4,0003,0002,0001,00020022003200420052006(단위:백만원)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackend•B2C/e-Community/CyberIR•WebBusiness/e-Marketing•System(HW)/Network(LAN,WAN)•Solutions/Applications경상이익영업이익9,0005,0004,5007,500Product10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(단위:만원)출처:정보통신정책연구원199920002001200220032004200520062007(단위:백만달러)수출:924수입:7426116619523836961192413373505515385435616457428621,007수출수입1,3001,2001,1001,00090080070060050040030020010022824204159674052134174731372283101622610117166수출생산※연평균증가율:16%※연평균증가율:16.6%출처:KISDI400조원1,000억달러9대IT신성장분야네트워크장비등정보통신서비스S/W,콘텐츠반도체,SoC차세대이동통신디지털TVPost-PC,로봇S/W,콘텐츠기타2002200720022007IT수출1009080706050403020100240200160120804001431월2월3월4월5월6월7월8월9월10월11월133154157147157154153171190186전체수출IT수출증감율(단위:억원)출처:정보통신부자료34.727.720.812.916.210.018.227.426.731.324.7(단위:억원)2003200420051,000500영업순이익총매출액1,50020%12%6004003005001,00015%출처:정보통신정책연구원8007006005004003002001000-100-200-300-400199920002001200220032004200520062007182475730-34-192-305-343-385-289수출:924수입:742(단위:백만달러)2001200220034007001,500250명ValueProfit350명500명2,000(단위:억원)2004700명CMSGW/KMSERPCRM/DWUMSEIPSCMPMSCMSSuppliersCustomers출처:한국IBMTechnology&CommunicationsInfrastructureeBizSolutionseBizIntegrationeBizStrategyB2EB2BB2CB2MProductLeadershipRelationshipmanagemente-BusinessTransformationMailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroupDGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Faxe-Searche-CTIe-CommunityEmployeeCustomerCRM:CustomerRelationshipManagemente-CRMCRMAnalyticalCRMCollaborativeCRMOperationalCRMDataWarehousingIntegration협업CRM은분석과운영시스템의통합전방위업무를지원하는시스템데이터마이닝기술이이슈판촉팀CustomerCustomerCustomerCustomerCustomerCustomer마케팅팀관리팀기획팀영업팀고객지원팀마케팅효율화와고객지원강화경쟁사대비우위확보전사적회원관리통합SCMSystemEKP/EIPSystemCRMSystem•SupplychainIntegration•EnterpriseKnowledge•InformationPortal•CustomerDBIntegration충성고객잠재고객휴면고객마케팅부문:마케팅정보시스템구축으로타겟팅효과향상영업부문:전산정보의통합활용으로보다빠른고객응대InformationPortaleGSTransactionInformationeGSeGSTransactionPortale-Gov.ServiceIntegrationEUROPEASIAN.AMERICAS.AMERICAOCEANIAAFRICASCMERPEKP/EIPEUROPEASIAS.AMERICAOCEANIAAFRICALosAngelesARTCOMPT(AMERICA),INC.TEL:[phone]FAX:[phone]N.AMERICAeBizSector&Solution사이버아파트포탈사이트구축하이테크도시건설에필요한eSolution인프라구축LIFESystemINFORMATIONCOMMUNICATIONTechnoVillage공과금/민원서류공지/주민신고/처리쇼핑/공동구매/예약반상회/동호회영화/연극/음악화상회의/통화시스템Mail+SMS+Fax+메신저테크노빌리지뉴스생활토탈정보사이버교육정보종합DB검색원격경비시스템원격진료시스템재택근무시스템홈뱅킹/홈트레이딩e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer협력업체및고객네트워크를통합,상호간의정보를공유하고협력을강화함으로써효율적인OrderFulfillment를수행하고고객니즈에신속하게대응e-BusinessValueChainConsultingMarketingContentsFlashDesignCodingCTIUMSMailingServerD/BCreativeInteractionSystemebizIntegrationStrategySoppingeCRMIRMVOC/RMSe-LearningInteractiveFullService통일된프로세스기반하에ebiz전략수립,개발및솔루션을통합하여구축eSolutioneBusinessTransformationSupplierSupplierSupplierstockholderEmployeesOn-lineOff-lineSCMERPIPSEIP/KMS/GWIRM/RMS/PRMWebSiteCRM/CPPartnerseBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutioneBizBuildingMarketingeBiztotalserviceeCompany가치체인망SCM/IPSDW/CRMCustomerStockholderSuppliereCompanyIRM/RISGW/KMSERP/EIPPACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&SolutionsSMMUSIMUNIMUR&DMUeBizTotalServiceeBizTotalService고객Data의IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLogDataDataBaseTransactionDataCustomerProfile통합회원관리및활용방안e-CRMServiceSalesCRMDataWarehousing/IntegrationSMSChannelWebFAXChanneleMailChannelWebSiteChannelPostchannelConsumerInvestorPurchaserAnalystThepressClub투자자충성고객미래고객MarketingCustomerInteractionPlatformsInteractionManagementInfrastructureCustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIAreaE-Mail문서EDMSGW자료실KMS2단계(시스템연동)ERP1단계(솔루션개발)CRMSCME-PlanningOfficeManagementSystem자산관리고객관리업무관리인력관리손익관리DW/E-CRM/CRME-MarketplaceSCMElSGW/KMSERPCMSManagement&BusinessB2BMarketplaceIPSEIP/EKPPMSPartner&SupplierCustomerB2EB2CB2MeBizSector&Solutions55%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS•NetworkIntegration•AutomationSystem•EnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMS•SIconsulting•SIdevelopment•SImanagement•Webconsulting•Webdevelopment•WebmanagementeBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemArea2004중점사업분야•사업부문별균형과내실•아웃소싱을통