TSR Software Distribution Guide

LANDesk®ManagementSuite8.7TSRSoftwareDistributionGuideRevision1.0JonMetcalfJaredBarneckNovember13,2006InformationinthisdocumentisprovidedinconnectionwithLANDeskSoftwareproducts.Nolicense,expressorimplied,byestoppelorotherwise,toanyintellectualpropertyrightsisgrantedbythisdocument.Exceptasprovidedintermsandconditionsforsuchproducts,LANDeskSoftwareassumesnoliabilitywhatsoever,andLANDeskSoftwaredisclaimsanyexpressorimpliedwarranty,relatingtosaleand/oruseofLANDeskSoftwareproductsincludingliabilityorwarrantiesrelatingtofitnessforaparticularpurpose,merchantability,orinfringementofanypatent,copyrightorotherintellectualpropertyright.LANDeskSoftwareproductsarenotintendedforuseinmedical,lifesaving,orlifesustainingapplications.Thereaderisadvisedthatthirdpartiescanhaveintellectualpropertyrightsthatcanberelevanttothisdocumentandthetechnologiesdiscussedherein,andisadvisedtoseektheadviceofcompetentlegalcounsel,withoutobligationofLANDeskSoftware.LANDeskSoftwareretainstherighttomakechangestothisdocumentorrelatedproductspecificationsanddescriptions,atanytime,withoutnotice.LANDeskSoftwaremakesnowarrantyfortheuseofthisdocumentandassumesnoresponsibilityforanyerrorsthatcanappearinthedocumentnordoesitmakeacommitmenttoupdatetheinformationcontainedherein.Copyright©2006,LANDeskSoftware,Ltd.Allrightsreserved.LANDesk,PeerDownload,TargetedMulticast,andTrustedAccessareregisteredtrademarksortrademarksofLANDeskSoftware,Ltd.oritscontrolledsubsidiariesintheUnitedStatesand/orothercountries.*Otherbrandsandnamesmaybeclaimedasthepropertyofothers.TableofContentsIntroduction...............................................................................4Scope.......................................................................................4Assumptions...............................................................................4DeployingSoftware......................................................................4CreatingaDistributionPackage.......................................................4Step1-ObtainingtheSoftwareInstallationFiles................................5AdminStudio.......................................................................5Step2-UploadingInstallationFilestothePackageShare......................5Step3-CreatingtheDistributionPackage........................................6ChoosingaDeliveryMethod..........................................................13AvailableDeliveryMethods.........................................................13DescriptionsofAvailableDeliveryMethods......................................14Policy-SupportedPush..........................................................14Push................................................................................15Policy..............................................................................16Multicast(cacheonly)..........................................................17SchedulingaSoftwareDistributionTask...........................................17AppendixA–Troubleshooting........................................................25HowtoTroubleshootSoftwareDistribution.....................................25HowtoTroubleshootPolicies......................................................27HowtoTroubleshootPoliciesthoughtheManagementGateway............28CommonSoftwareDistributionErrors............................................28AppendixB–Exporting/ImportingPublicDistributionPackagesandPublicDeliveryMethods...............................................错误!未定义书签。ExampleXMLExportofaDeliveryMethod...................错误!未定义书签。AppendixC–ModifyingSDMCacheDiscardPeriod................................30AppendixD–TipsandTricks.........................................................30HowtorunacacheonlytaskthroughtheManagementGateway............30Howtohandleearlyreturncodes.................................................30Heading1.............................................................错误!未定义书签。Heading2.........................................................错误!未定义书签。Heading3.....................................................错误!未定义书签。NOTE:Pleasewritewhitepapersinthird-personpresenttenseformat.Donotreferto‘you.’IntroductionThisdocumentistobeusedbyTechnicalSupportRepresentatives(TSRs)asaguidelineinmanagingandschedulingsoftwaredistributiontasksthroughtheLANDesk®ManagementSuitewebconsole.ScopeThisdocumentcoversthefollowingtopics:DeployingSoftwareoCreatingaDistributionPackageoCreatingaScheduledTaskAssumptionsThisdocumentassumesthattheDeployingSoftwareTherearefourelementstodistributingsoftwareinaLANDeskenvironment:TheDistributionPackageTheDeliveryMethodTheScheduledTaskTheTargetAgentsDeployingSoftwarerequiresaprocessthatincludesthefollowingtasksinorder:CreatingaDistributionPackageCreatingaScheduledTaskoChoosingtheDistributionPackageoChoosingtheDeliveryMethodAddingTargetDevicesSchedulingtheTasktoStartCreatingaDistributionPackageTheprocessforcreatingaDistributionPackageincludesthefollowingtasks:Step1-ObtainingtheSoftwareInstallationFilesoRepackagingtheSof