12Empowered,KnowledgeableEmployeesLearningOrganizationReducedOverheadInformedEmployeesEfficient,EffectiveEmployeesCollaborationtoolsSelf-serviceapplicationsUniversalAccesstoInformationCorporateCommunicationsStreamlinedResourceManagementAdministrationElectronicSupportJustintimelearningExpertTriage444.9%2.3%9.4%15.9%15.4%12.3%정보제공서비스부가통신서비스별매출액비중정보제공서비스온라인정보처리네트워크서비스인터넷접속및관리부가통신응용서비스기타서비스출처:정보통신부5eBizService&Solutions10%15%20%55%2004WebService&SolutioneBizConsultingSIService&SolutionNetworkIntegration62004년1월솔루션부문매출액10,00020,000Solution(21,626)(18,122)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2BFAX(단위:만원)720022003200420052006(단위:백만원)5,0006,8005,5008,0006,5005,500ExtensionFrontendBackend•B2C/e-Community/CyberIR•WebBusiness/e-Marketing•System(HW)/Network(LAN,WAN)•Solutions/Applications경상이익영업이익9,0005,0004,5007,5002004년이익구조분석Product8IT산업수출추이IT수출1009080706050403020100240200160120804001431월2월3월4월5월6월7월8월9월10월11월133154157147157154153171190186전체수출IT수출증감율(단위:억원)출처:정보통신부자료34.727.720.812.916.210.018.227.426.731.324.79WebAgencyServiceDomain•WebCI•WebDesign•Webapplication•e-BusinessConsulting•MarketAnalysis10e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer협력업체및고객네트워크를통합,상호간의정보를공유하고협력을강화함으로써효율적인OrderFulfillment를수행하고고객니즈에신속하게대응e-BusinessValueChain11eBizTotalServiceeBizStrategyeBizOperationeBizConsultingPlanningContentsSolutionMarketingeBizBuildingeBiztotalservice12PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWebServiceEnterpriseSolutionBusinessFields:SIDevelopment&Solutions13고객Data의IntegrationEnterpriseCRMeCRMDataWarehousing/IntegrationWebLogDataDataBaseTransactionDataCustomerProfile14SMMUSIMUNIMUR&DMUeBizTotalServiceeBizTotalService15E-Mail문서EDMSGW자료실KMS2단계(시스템연동)ERP1단계(솔루션개발)CRMSCME-PlanningOfficeManagementSystem자산관리고객관리업무관리인력관리손익관리16CustomerACustomerBCustomerCSupplierASupplierBSupplierC55%15%20%10%eBizSolutions&ServiceInternetAreaBSPAreaSIAreaNIArea1755%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS•NetworkIntegration•AutomationSystem•EnterpriseNetworkCRM/DWEIP/EKPERP/SCMGW/KMS•SIconsulting•SIdevelopment•SImanagement•Webconsulting•Webdevelopment•WebmanagementeBizSolutions&ServiceWebSIAreaSIAreaNIAreaSystemArea18SIAreaNIAreaSolutionAreaSMAreaInternetAreaR&DAreaConsultingAreaSIBusinessAreaSIconsultingSIdevelopmentSImanagementN/WmanagementNewtechnologyNetworkIntegration-NetworkConsulting-NetworkIntegration-NetworkManagement19CRMForecasting,OpportunityManagement,Configuration,Generation……Forecasting,CustomerCareSpareManagement………ForecastingPersonalizationCampaignManagementMarketingEncyclopediaERPCMSSCMEIPeStrategySolution&Service-SIDevelopment&SolutionsMarketingSalesServices20InternetAreaBSPAreaSIAreaNIArea55%15%20%10%eBizSolutions&ServiceConsultingforeBizeStrategyConsulting.eManagementConsultingeBusinessRestructureConsultinge-CRM,e-MarketingConsultinge-Solution/e-Infra/e-InfraSIconsulting&managementNetworkIntegration/AutomationSystemITdevelopment&management21e-SupplychainManagemente-CustomerRelationshipManagementE-biztransformationSystem-고객정보,고객관계는전략적자산-다양한채널을통합한고객서비스제공-파트너와의협력은전략적자산-SupplyChain를활용한경쟁우위확보e-BusinessPerspective22템플턴그로스2호신탁유형원본보전123환매90일이상경과시중도해지수수료없이환매가능주식에의투자:신탁자산의60%이상(평균80∼90%유지)없음채권에의투자:신탁자산의40%이하23템플턴그로스2호3.신탁기간2.신탁유형4.가입대상5.가입금액6.추가입금1.상품명템플턴그로스주식2호최초설정일로부터해지일까지개인및법인(제한없음)주식형/추가형거치식:100만원이상/적립식:10만원이상추가입금가능/일부인출(선입선출)가능24StrategyContentsSolutionBrandABrandB마케팅(홍보)및비지니스채널화Ebiz기반의웹사이트통합전략제고장기적안목으로통합시스템과솔루션검토사이트통합리뉴얼프로젝트BrandCSummary-웹사이트리뉴얼목표IntegrationBranding&Identity25SupplierCustomereCompany협업관리자원관리지식경영전문화고객만족PartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuySideSellSideERPEIPe-BusinessSector&Solutions26PublishInteractTransactIntegrate•CustomerInformationAccess•HSECommunication•CustomerandTechnicalSupport•SupplierRelationshipManagement•ElectronicOrdertoCash•ElectronicProcurement•SupplierBidding&Selection•IntegratedPlanningandForecasting•IntegratedPlantManagement출처:앤더슨컨설팅e-Business구현단계_FulfillDemand27e-Business의발전단계ConvergenceIndustryTransformationValueChainIntegrationChannelEnhancementDevelopmentImplementationEvaluationDesignAnalysis자료참고:PwCeBizTransformation28KMSEISEDMSSolution&Service-SIDevelopment&SolutionsGWHowconvenientwoulditbe,ifwecanviewallthenumerousinformationscatteredontheinternet,suchasIntranet,GroupWare,(ERP),(CRM),(SCM)gatheredinsinglescreen?SCMCRMERP29ElectronicDecisionMakingE-mailE-boardScheduleManagementMISNameCardManagementCareerManagementHumanRelationshipManagementSurveymessengerSolution&Service-eagleOfficeGWeagleOffice30DefenseDefense,theAgencyfornationalsecurityinstitutionetc.FinanceBank,Insurance,Security,CreditCard,InvestmentTrustetc.ChemistryPetrochemical,heavychemical/explosive/energyetc.ServiceDistribution/service/leisure/educationalinstitutionetc.PublicsectorGovernmentorganization/governmentinvestmentinstitutionetc.IndustryMachine,construction,assembling,equipmentetc.SIMUBusinessFieldsBusinessFields:SIMU31CompanyOrganizationCompanyOrganizationeBizSolutionConsultingInternet