新世纪高职高专商务英语类课程规划教材新世纪高职高专教材编委会组编主编吴思乐胡秋华大连理工大学出版社InquiryUnit4Part1BasicKnowledgeConcernedPart2Letter-writingGuidePart3OtherCommonlyUsedExpressionsandSentencesPart4SampleLettersPart5PracticalTraining大连理工大学出版社InquiryUnit4Leading-inTasksTrytofinishthefollowingtasksandpredicttheobjectivesandfocusofthisunit.Task1.假设你是中国光明国际贸易有限公司(GuangmingInternationalTradingCo.Ltd.;Address:30SichuanRoad,Shanghai,China;Tel:86-21-12345678;Fax:86-21-23456789;Email:guangming@hotmail.com)进出口部的经理。最近,你公司打算从英国伦敦亚瑟父子公司(Messrs.ArthurGrey&SonCo.,Ltd.;Address:19Cheapside,London,E.C.2;Tel:0044-20-876543;Fax:0044-20-765432;E-mail:mags_ld@yahoo.com)进口100台真空吸尘器(vacuumcleaner)。现在,请致函该公司向其询盘。大连理工大学出版社InquiryUnit4Leading-inTasks注意信中务必包含以下内容:(1)我们在广交会(GuangzhouFair)上得知贵公司以及贵公司的产品。(2)我方是中国上海主要的吸尘器经销商。(3)我方拟购100台V-368号真空吸尘器,如能详报含2%佣金的成本加运费、保险费到伦敦的最低价,将不胜感激。(4)报盘时,请说明支付条款、最早装运期、包装条款以及折扣等方面的情况。(5)静候佳音。大连理工大学出版社InquiryUnit4Leading-inTasksTask2.针对任务1中所拟信函的内容,以亚瑟父子公司出口部经理的身份拟一封回函。注意该回函中务必包含以下内容:(1)感谢贵公司的询盘。(2)很抱歉由于订单甚多,贵方所需型号的产品暂时无法供货。(3)很遗憾不能满足贵公司的需要,一旦有新货供应,我们将立即与你们接洽。(4)随函附上本公司其他同类产品的目录及价格表,如有兴趣或者有进一步的需要,务请告知。(5)希望将来能与贵公司做生意。大连理工大学出版社BasicKnowledgeConcernedPart11.AnInquiryAninquiryisarequestforinformationongoods.Whenbusinesspeopleintendtoimportaproduct,theysendoutaninquirytoanexporter.Itmayaskforaquotationoranofferforthegoodstheywishtobuyorsimplyrequestforsomegeneralinformationregardingthesegoods.Aninquirycanbemadebywrittencorrespondence,suchasaletter,telegram,telex,fax,e-mailorverballybytalkinperson.Inquiriesfromregularcustomersmaybeverysimpleincontent,inwhichonlythenameand/orspecificationsofthecommoditywillbementioned.Otherinquiriesmayincludegreatdetailssuchasthenameofthecommodity,quality,specifications,quantity,termsofprice,termsofpayment,timeofshipment,packingmethod,etc.requiredbythebuyersoastoenablethesellertomakeproperoffers.大连理工大学出版社BasicKnowledgeConcernedPart12.TheReplytoanInquiryAninquiryreceivedfromabroadmustbeansweredfullyandpromptly.ThereplytoaninquirycanberegardedasanOFFERifyoustateallthetermsandconditionsasrequested.(DetailsasUnit5)Ifthereisnostockavailableforthetimebeing,youshouldacknowledgetheinquiryatonce,explainingthesituationandassuringthatyouwillreplytoitonceasupplybecomesavailable.Iftheinquiryisfromaregularcustomer,expresshowmuchyouappreciateit.Ifitisfromanewcustomer,sayyouaregladtoreceiveitandexpressthehopeofafuturebusinessrelationship.Inaword,thereplytoaninquiryshouldbepromptandcourteousandcoveralltheinformationaskedfor.大连理工大学出版社BasicKnowledgeConcernedPart13.CategoriesofInquiries(1)GeneralInquiries:Iftheimporterswanttohaveageneralideaofthecommodity,whichtheexporterisinapositiontosupply,theymaymakearequestforapricelist,acatalogue,samplesandotherterms.Thisisageneralinquiry.Generally,itisalsoafirstinquirywithoutfirstwritingalettertoestablishbusinessrelations.(2)SpecificInquiries:Iftheimportersintendtopurchasegoodsofacertainspecification,theymayasktheexportertomakeanofferoraquotationforspecificgoods.Thatisaspecificinquiry.大连理工大学出版社BasicKnowledgeConcernedPart14.TheMainContentsofaLetterforInquiry(1)GeneralInquiriesAgeneralinquiryusuallyincludesthefollowingcontents:a.Tellingaddresseesthesourceofinformationandmakingabriefself-introduction.b.Indicatingtheintentionofwritingtheletter,i.e.toaskforacatalogue,samplesorapricelist.c.Statingthepossibilityofplacinganorderandexpectationofanoffer.(2)SpecificInquiriesAspecificinquiryusuallyincludesthefollowingcontents:a.Indicatingthenamesanddescriptionsofthegoodsinquiredfor,includingspecifications,quantity,etc.b.Askingwhetherthereisapossibilityofgivingaspecialdiscountandwhattermsofpaymentandtimeofdeliveryyouwouldexpect.c.Statingthepossibilityofplacinganorderandexpectationofanoffer.大连理工大学出版社Letter-writingGuidePart2Steps/ContentsTypicalExpressionsForlettersmakinginquiries:1.Tellingtheaddresseeshowandwheretheirnamesandaddressareknown(sourceofinformation).SeealsoUnit2.2.Self-introducing.SeealsoUnit2.大连理工大学出版社Letter-writingGuidePart2Steps/ContentsTypicalExpressionsForlettersmakinginquiries:3.Indicatingtheintentionofwritingtheletterandthespecificgoodsyouwanttopurchase.Weareinthemarketfor...(我方拟购……)Weareconsideringthepurchaseof...(我们正打算购买……)Weareinterestedinimporting...,butweneedtohavefurtherdetailsbeforemakingafinaldecision.(我方有兴趣进口……,但在做决定前需要对此做进一步的了解。)Weareregularbuyersof...(我们是购买……的老客户。)SeealsoUnit2forothersimilarexpressions.大连理工大学出版社Letter-writingGuidePart2Steps/ContentsTypicalExpressionsForlettersmakinginquiries:4.Invitingaquotationoranoffer(askingforapricelist,acatalogue,samplesandotherterms,statingclearlyyourexactrequirements).Wewouldbepleasedtoreceiveyourlatestpricelistfor...(我们非常希望能收到贵方……的最新价目单。)Pleasesendussamplesandquoteusyourlowestpricesfor...(请就……给我们寄样品和报最低价。)Wouldyoupleasesupplyuswithacompletesetofcataloguesfor...Sothatwemaymakeachoice?(能否请您给我们提供一整套……的目录让我们做选择?)Pleasesendusyourbestofferbyfaxindicatingpacking,specification,quantityavailable,discountandtheearliesttimeofdelivery.(请向我们报最低价并注明包装、规格、可供数量、折扣和最早的交货期。)大连理工大学出版社Letter-writingGuidePart2Steps/ContentsTypicalExpressionsForlettersmakingin