新职业英语 视听说1 Unit 7

1Unit7CustomerServicesOUTLINEListeningWatchingSpeakingSupplementaryMaterial121212FurtherListening,FurtherWatching1FunTimeFurtherWatching2,FurtherWatching3,TeachingPlanInClass•Period1:Listening1→Watching1•Period2:Speaking1→Listening2•Period3:Watching2(Task1)→Project•Period4:Watching2(Task2)→Speaking2AfterClass•UnitFile+SupplementaryListeningLearningFocusTobuildupthevocabularyaboutprovidingcustomerserviceTogetageneralideaofthebasiccomponentsinservingcustomersTobeawareoftakinggoodcareofvaluedclientsTobeabletomakeandanswerinquiresTolearnhowtomakeopinionsurveysonproductsorservicesTobecompetenttohandlecomplaintsefficientlyKnowledge:Skills：Listening1-Task11.Warming-upPracticemakingandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.MakeInquiries1.Wouldyoupleasetellmehowtoopenabankaccount?2.I’mwonderingifIfollowedtherightprocedureforunlockingthesafe.3.Excuseme,couldyoupleaseshowmetherightwaytoourschoollibrary?4.I’mnotsurewhichcolortochoose,couldyoupleasegivemeanysuggestions?Listening1-Task1Practicemakingandansweringinquiries.Thefirstonehasbeengiventoyouasanexample.AnswerInquiries1.Certainly.PleaseshowmeyourIDcardfirst,andthenfilloutthisform.2.I’mafraidyouhavetoinputthepasswordfirst,sir.3.Withpleasure.Justwalkalongthepathwayandmakearightturnatthesecondcrossing.4.I’dloveto.Asyouhavefaircomplexion,Ithinkthisbrightpinkwilllookterrificonyou.1.Warming-upOursupervisionhotlineis2766492.我局的监督电话是2766492。Listening1-Task1Hotlinen.热线Loosenv.放松；使松驰Thoroughlyad.彻底地Applyv.涂擦；使用HesaysthatTomisathoroughlygoodfellow.他说汤姆是个地道的好人。Applyasmuchforceasisnecessary.需要多大力，就施多大力。Mybeltistootight;Imustloosenit.我的腰带太紧，我必须放松它。Massagev.按摩；揉捏Moisturizev.使湿润Amassagemayrelieveyourbackpain.按摩可能会减轻你的背痛。Moisturizetheair增加空气湿度Listening1-Task12.ExtensiveListeningRoseisansweringaninquiryfromacustomer.Listentotheconversationandtick(√)thecorrectanswertoeachquestion.1.WhydoesthecustomercallRose?☐A.Becausehedoesn’tknowhowtoshave.☐B.BecauseheisnotsatisfiedwithTAFshavingfoam.☐C.BecauseheisnotsureabouttheprocedureforusingTAFshavingfoam.2.IsthecustomerhappywithRose’sservice?Why?☐A.Yes,heis,becauseRoseofferstogivehimsomefreesamples.☐B.Yes,heis,becauseRosegiveshimadetailedexplanation.☐C.No,heisn’t,becauseRoseisrudewhenansweringhisquestions.ScriptListening1-Task13.IntensiveListeningListentotheconversationagainandcompletetheprocedureforusingTAFshavingfoam.Cleanthe1with2.Wait3minutesuntiltheskingetsthoroughly4.ApplyTAFshavingfoam.5tomakesurethehairgetsmoisturized.facewarmwatertwoorthreewetmassagethefacealittleScriptListening1-Task14.LanguageSummaryComparethedifferentmeaningoftheitalicizedwordsineachofthesentences.1.Pleasewaittwoorthreeminutesuntilyourskingetsthoroughlywet.2.Hegottheshampooheorderedlastweek.3.Thecustomergotitchingblotchesoverhisface.4.Jamesgotabadcold.Hashegotbetter?becomesreceivedhadhadbecomeListening1-Task2Matchthefollowingwaystosurveycustomerswiththecorrespondingpictures.1.doorstepvisit2.mailsurvey3.telephonesurvey1.Warming-upListening1-Task2Occasionallyad.偶尔；间或Whitenv.使白；变白Factorn.因素；要素thinkofdoing考虑做Heisagoodstudentexceptthatheisoccasionallycareless.他是个好学生，只是他偶而有些粗心。Anothersocialfactorofsignificanceiseducation.另一个重要的社会因素是教育。Thinkofwhatyouaredoing.想想你正在干的事情吧。whitenone'steeth使牙齿洁白Listening1-Task2ListentoaconversationbetweenRoseandacustomeranddecidewhetherthefollowingstatementsaretrueorfalse.Thenwritedownthekeywordstosupportyouranswers.1.RoseismakinganopinionsurveyonTAFproducts.2.Thecustomerisinsuchahurrythathedoesn’tfinishRose’sinterview.FalseThecustomerfinishestheinterviewandgivesRosesomevaluablefeedback.TrueI’mfromtheCustomerServiceDepartmentofTAF.Iwonderifyou’dmindansweringafewquestionsaboutourcompany’sproducts.Script2.ExtensiveListening1.Whoinfluencesthecustomermostastoshopping?☐A.Hisparents.☐B.Hisfriends.☐C.Nobody.2.WhatistheadvantageofTAFtoothpastecomparedwithFlitzproduct?☐A.TAFtoothpasteischeaper.☐B.TAFtoothpastewhitenshisteeth.☐C.TAFtoothpastehasanicepackaging.3.WhydoesthecustomeroccasionallyuseFlitzproductforachange?☐A.BecauseFlitzhasapleasantsmell.☐B.BecauseFlitzmakeshisteethcomfortable.☐C.BecauseFlitzisreasonableinprice.Listening1-Task2Listentotheconversationagainandtick(√)thecorrectanswertoeachquestion.Script3.IntensiveListeningListening1-Task2Comparethedifferentmeaningoftheitalicizedwordsineachofthesentences.4.LanguageSummaryWatching1-Task1Matchthefollowingguests’complaintswiththeclerks’responses.1.C2.D3.B4.A1.Warming-upWatching1-Task1Itchya.使人发痒的Blotchn.皮肤上的红斑；疹块Investigatev.调查；审查Sourcen.来源原因；出处tooitchytoendure痒得难熬Toinvestigateaproblemisindeedtosolveit.调查就是解决问题。HisconfidencewasasmuchasourceofStrengthasofdanger.他的信心既是危险的种子,也一样是力量的源泉。Blotchprinting满地印花；底色印花Watching1-Task1sofar到目前为止rightaway立即，马上otherthan而不是Sofar,you'realltied.到现在为止，你们不分胜负。Thetruthisquiteotherthanwhatyouthink.事实真相和你想的完全不同。Wearegettingbusyrightaway.我们马上就动手干。Watching1-Task1GloriaiscomplainingtoRoseaboutherproducts.Watchthevideoclipandtick(√)thecorrectanswertoeachquestion.1.WhatisGloria’scomplaintabout?☐A.Acustomerreportedtheterriblesmelloftheproduct.☐B.Ac