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（一）操作方法SocialEtiquette——madebyGroupSixPart1.EverydayMannersShakingHandsMakingIntroductionsWhataretherulesformakingintroductions?TherulesformakingintroductionsTheoverruleisthatpersonisalwaysintroducedtoanother,andtherearethreebasicrules:•Amanisalwaysitroducedtoawoman•Ayoungpersonisalwaysintroducedtoanolderperson•AlessimportantpersonisalwaysintroducedtoamoreimportantpersonHowmuchdoyouknowaboutthemannersinshakinghands?Handshakenetiquette•Infact,theguidelinesforshakinghandsfollowtheguidelinesforintroductions:•Awomanoffersherhandfirst;•Anolderpersioninitiatesahandshakewithayoungerone•Themoreimportantperson,ortheonetowhomsomoneisbeingintroduced,isthefirsttoofferhisorherhandTherighthandshakeposition1.Linetoshakehandswiththepersonaboutonemeterawayfromtheplace2.Standatattentionlegs,upperbodyslightlyforward3.Strechrightarm,palmtothelelf,fourfingersclosetogether,thumbgripopeningphasewitheachother.4.Eyecontact,facetohaveexpression,showingasinceresmile*Pleaseremember:don’thavetoreachtoolongexcessiveforcewhenmenshakehandswiththelady,andwomencannotonlyfiger-phasehandshakegripPart2.MannersofDeportmentSmilingSittingPostureGettingon/offCarsWatchtheperformanceanddecidetheyaretrueorfaulse.Haveyounoticedyoursittingpostureinpublic?SmilingCharmingsmilingcomesfromhardtraining.Getintoacar:1.Backtothedoorandsitdown2.Feetclosetogetherandmoveintothecarslowly3.Turntothefront极目水无波亭亭万柄荷Getoffthecar:1.Openthedoor,usingtheinsidearmtoholdtheseatchairforsupport,bereadyinasecondtime,andgivethewaitingcrowdaconfidentsmile.2.Thefootbesidesthedoormovetowardesthetheedgeofthecar,anddon’tforgettoshutyourknees.3.Feetmovetotheground,andusetheborderofaminortosupportthewholebody4.Turnyourbodytothedoor,thenmakeuseofthepowerofyourhandstosupportandleavetheseat6.Standelegantly,withthefeetinapose5.Ifskirthasbranches,youshouldbealittleforwardtoletthehemofcourse.•Meaning•Tippingisauniqueeconomicphenomenon,asitinvolvesvoluntarypaymentsforservicethathasalreadybeenprovidedbythetimethetipisgiven•beginningTippingisasocialritual（礼仪）startedbythewealthycausetheyweretheonlyoneswhocouldaffordtogoout.funnystoriesTherewasatimewhenacustomerwouldleave1pennyasatiptoindicateverypoorservice.Ihavewitnessedawaitresscomplainingtoacustomeraboutthelowtipamount.What‘sthegoingratetoday20%...ithasbecomearacket（勒索）!!TheoriginoftippingOnepossiblereasonisthattheythinkthattippingtodayaffectstheservicetheywillreceiveinthefuture(iftheyarerepeatedcustomers).Otherreasonsfortippingarethedesiretoconform（顺从）tothesocialnorm（规范）,embarrassmentandafeelingofunfairnessthatmayresultfromstiffing(nottipping),orempathyfortheworker.Principlesoftipping•Excellentserviceshouldbegivengeneoustips•Seviceisbadorparticularlyrude,inattentive,careless,theamountshouldbereduced.•Ifitisbadenough,notipsleftatall,andyoushouldbringthesituationtotheattentionofthemanagerAmountorpercentagetotipWaitersandwaitresses•15%ofthebill,slightlyhigerforgoodservice.20%inveryelegantrestaurants.•Parkingservice•$1inlargecitiesand50centsinsmallercitieseachtimecarisdelivered.•Taxis•25centsatleastforfareupto$1.5.Forhigherfares,tip15%ofthetotalbills.Dairy•Ifthedairydeliversregularly,tipatleast$5eachtimeatchristmastime•Householdhelpers•$5to$10whenextreworkisrequiredforlargepartyOneweek’spayatchristmastimeLettercarriers•AccordingtotheUSPostalService,it’sillegaltotipyourlettercarrier1)Preparation2)TheSoupCourse3)TheFishCourse4)TheMeatCourse5)UsingKnifeandFork6)HelpingYourselfandRefusing7)TheSaladCourse8)BreadandButter9)OtherThingsontheTable10)LeavingtheTablePart5.WeddingCeremonyPresentAGiftCeremonialAttire(礼服）Q:Howdoyoudressforaweddingceremony?a.Womenguests:street-lengthafternoonorcocktaildresses（常礼服）withgloves，headcoveringsareoptional（随意的）.Colorsarepreferable（更合适的）toblackorwhiteA.DaytimeWedding接天莲叶无穷碧映日荷花别样红b.MenGuest:Darksuits,andcocktailsuitsConservative(保守的）shirtsTies荷风送香气竹露滴清响业绩概述B.EveningWeddinga.Women:dependingonlocalcustom,wearlongorshortdresses.b.WomenMenLongdressesTuxedos(无尾常礼服)ShortdressesTuxedosordarksuitsQ1:Areweddingpresentsaddressedtothebridealone,ortoboththebrideandgroom?AboutGiftsA.Beforethewedding,isaddressedtothebridealone.B.Afterthewedding,isaddressedtoboththebrideandthegroom.壮志凌云灼灼荷花瑞亭亭出水中Q2:Whenandwhereareweddinggiftsdelivered?Generally,giftsaredeliveredtothebride’shomebeforethedayofthewedding.登高超越一枝高叶一枝花冉冉香风遍水涯Q3:Aregiftsbroughttoaweddingreception?Insomeareasandamongcertainethnicalgroup(种族),itiscustomary(习惯上的)totakeyourgifttotheweddingreceptionratherthansenditaheadoftime.Giftsareusuallyplacedonatablepreparedforthem,assoonasyouarrive.