安达信―某软件公司的咨询方案

1©1999ArthurAndersen,AndersenWorldwideSC.Allrightsreserved.ContentsOurproposalisdividedintothefollowingsections:Section1Introduction...WhatdoesPlaskolitewantfromthisproject?Section2ProjectOverview...WhatisArthurAndersen’sperspectiveonsoftwareevaluations?Section3ProjectApproach...Howwillweconducttheevaluation?Section4ProjectTeam…Whowillworkontheproject?Section5ProjectTiming...Howlongwillittake?Section6ProjectCosts...Howmuchwillitcost?Section7ArthurAndersen...WhyArthurAndersen?Section8ProjectResources...Whatarethequalificationsofourteam?2©1999ArthurAndersen,AndersenWorldwideSC.Allrightsreserved.OurUnderstandingofYourNeedsPlaskolite’soverallgoalistoevaluateandselectanintegratedcustomerservice,distribution,manufacturingandfinancialsoftwarepackagethatbestsupportsyourbusinessinformationneeds.Tohelpachievethisgoal,PlaskolitewouldlikeaArthurAndersentoassistwiththeevaluationandselectionofanewsoftwarepackage.Thespecificobjectivesofthisprojectwillbeto:DefineandprioritizebusinessandinformationrequirementsIdentifyprocessimprovementopportunitiesResearchandidentifyviablesoftwarecandidatesObjectivelyfacilitatetheevaluationofthemostappropriatesoftwarealternativesDefineappropriatetechnicalarchitectureAssistwithvendornegotiationsPlanthesoftwareimplementationatahighlevelGoalProjectObjectivesSection1:Introduction3©1999ArthurAndersen,AndersenWorldwideSC.Allrightsreserved.OurUnderstandingofYourNeedsThekeydeliverablestomeetyourobjectivesforthisphaseoftheprojectwillbe:HighlevelbusinessprocessmapsProcessImprovementOpportunitiesSoftwarerequirementsand“knock-out”criteria•Functional•Technical•VendorListofpotentialsoftwarecandidatesVendordemonstrationscriptsSoftwareselectionrecommendationSoftware,hardwareandservicescostestimatesHigh-levelimplementationplanOrganizationalimpactassessmentSection1:IntroductionDeliverables4©1999ArthurAndersen,AndersenWorldwideSC.Allrightsreserved.OurPerspectiveOurlocalexperiencewithintegratedsoftwarepackagesisdeepandbroad.OurOhioConsultingpractice,whichincludesColumbus,ClevelandandCincinnati,hasover140full-timeconsultants.Softwareimplementationisthecornerstoneofourpractice.BelowisalistofsomeofourrecentengagementsinOhio.Section2:ProjectOverviewOurLocalManufacturingExperienceArthurAndersen’sphilosophyistoremainindependentofsoftwarevendors.Consequently,ArthurAndersencanobjectivelyevaluateintegratedsoftwarepackagesagainsttheinformationneedsofourclients.SoftwareSelectionImplementationCompanyDescriptionPowderedMetalsMfg.PlasticProductsMfg.PackagingProductsMfg.ProcessMfg.CapitalEquipmentMfg.KitchenApplianceMfg.AutomotiveSupplierAutomotiveSupplierConsumerProductsMfg.AutomotiveSupplierLightingProductsMfgPersonalProductsMfg.CleaningProductsMfg.ProcessMfg.BuildingProductsMfg.VeterinaryProductsDistributorElectricalProductsMfg.ProcessMfg.ConcreteMfg.AutomotiveSupplierTelecommunicationsCo.DataServicesCompanyFoodProductsMfgAutomotiveSupplierAutomotiveSupplierOfficeProductsMfg.AutomotiveSupplierAutomotiveSupplierAutomotiveSupplierTelecommunicationsEquipmentMfg.SteelWireMfg.PlasticsProductsManufacturerAutomotiveSupplierElectrical&IndustrialWireMfg.FoodProductsMfgAnodizedProductsMfg.ConcreteMfg.BaaNJDEdwardsJBAOraclePeopleSoft®QADMfg/ProSAPSSA-BPCSSymixSSHighTechMfg.CustomProductsMfg.CustomProductsMfg.AutomotiveSupplierConsumerProductsMfg.5©1999ArthurAndersen,AndersenWorldwideSC.Allrightsreserved.WhatOurSoftwareVendorAlliancesMeanArthurAndersendoesnotsellsoftwareorreceiveanyfinancialincentivesfromintegratedsoftwarepackagevendors.However,wedomaintainallianceprogramswiththeleadingsoftwareprovidersinthemarket.ThepurposeofthesealliancesistoestablishateamofqualifiedpersonnelfromthevendorandArthurAndersenwhocaneffectivelyserveclientsbydeliveringintegratedsolutionstoimprovebusinessperformance.Allianceagreementstypicallyprovidethefollowing:•ArthurAndersencansub-contractprogrammingservicesatadiscountedprice•ArthurAndersenreceivesdiscountedtrainingforitsprofessionals•ArthurAndersenhasaccesstosoftware,productsupportandotherresourcesBystrategicallyaligningthemselveswithArthurAndersen,keysoftwarevendorscanfocusontheircorebusinesses--productdevelopment,trainingandsupport.ArthurAndersenhasinstalledthealliancesoftwarepackagesatourTechnologyInnovationCentersforclientdemonstrations,training,testingandremoteaccess.Tocapitalizeonthecollectiveknowledgewehavegainedinthisarea,ArthurAndersenhasalsoformedaCompetencyCenterofqualifiedprofessionalswithdeepexpertiseinpackagedsoftwareimplementations.Throughanon-linesoftwaredatabase,thiscenterpromotesinformationsharingamongArthurAndersenprofessionalsonallianceproductsandprojectsonaglobalbasis.®SSASection2:ProjectOverview6©1999ArthurAndersen,AndersenWorldwideSC.Allrightsreserved.Experience•IndustryExpertise•BestPractices/ProcessSkills•SoftwareExpertise•KnowledgeCapitalOurPerspective-CollaborationWebelievetruebusinesschangecanonlybesustainedbyPlaskoliteteammembers.Wewillserveas“ChangeAgents”challengingandpartneringwithPlaskoliteduringallphasesoftheproject.Wetakeafacilitativeapproachtoens