个人金融业务英语服务手册

个人金融业务柜面英文服务用语PersonalBankingServiceinEnglish2009年12月2日常接待和服务DailyReceptionandService金融服务英语3日常业务1deposit存款withdraw取款balance余额currentdeposit/account活期存款timedeposit/account定期存款toclose/clearanaccount结清depositbook/passbook存折讨论：零存整取怎么说？Installmentsaving1、词汇4Whatsortofaccountdoyouwant/like?请问您要开立哪种帐户？Howmuchdoyouwanttodeposit/withdraw?请问您想存（取）多少钱？Iwanttodeposit300yuanintomyaccount.我想在我的户头上存300元。2、常用句型日常业务15Whatdenominationdoyouwant?Inwhatdenomination?Howwouldyouliketohaveit?请问您需要哪种票面的现金？I‘dliketomakeamoney/anaccounttransfer我要转帐。Iwanttodepositthesechequesintomyaccount.我想把这些支票存在我的户头上。日常业务16I'dliketoreportthelossofmycreditcardandcancelit.我要办理信用卡挂失并取消那张卡Doyouofferinter-banktransferservice?你们有跨行转帐的服务吗？YouneedtopaythefeeforTT.WewillchargecommissionforTT.办理电汇要交手续费。Wewillchargeacollectionfeeof2Yuan.我们要加收2元人民币的费用。日常业务17你必须把大小写的数额都写上。Pleasewritetheamountbothinnumbersandinword.请填好这张申请表并签上您的名字。Pleasefillinthisapplicationformandsignyourname.日常业务18最低金额为一元。TheminimumamountisoneYuan.最小起存金额为一元。OneYuanistheminimumoriginaldeposit.您必须在开始存入50元。Youhavetodepositaninitialamountof50Yuan.日常业务19B:Goodmorning,sir.IamfromJapan.Canyouhelpme?顾客：你好，先生。我是日本人。你能帮忙吗？A:Itismypleasure,whatcanIdoforyou?职员：很高兴为您效劳，我能为您做点什么？B:Oh,Iwanttochangesomemoney,butIdonotknowhowtofillouttheexchangememo.顾客：啊，我想兑换些钱，但不知道怎样填写兑换水单。日常业务13、情景对话（分角色朗读对话）10A:Wouldyoumindtogivemeyourpassportandwritedownyournameonthispaper?职员：您能把您的护照给我，并把您的名字写在这张纸上吗？B:Herearemypassportandname.MynameisTanaka.顾客：给你护照和姓名，我叫田中。A:Good.Iwillfillouttheexchangememoforyounow.Whydonotyoutakeaseatoverthereforamoment?职员：好，我现在就为您填写这张兑换水单。您请在那里坐一会行吗？B:OK.Thanks.顾客：好的，谢谢。日常业务111A:Pleasekeepyourexchangememosafely,ifyouwillhaveRenminbileft,youmayconverttheunusedRenminbibackintoJapanyenwiththisexchangememo职员：请您保管好您的这张兑换水单,以便您有没用完的人民币的兑换成日圆B:Thankyouindeed.Iwilldothat.顾客：我会保管好的。谢谢A:Notatall.职员：不用谢。日常业务112A:Excuseme,sir.IsthereanythingIcandoforyou?B:Yes.I'dliketochangesomemoney,please.A:Allright.Howmuchwouldyouliketochange?B:Letmesee.Ithinkmaybe600USDatleast.A:Pardon?B:SixhundredUSdollars.A:I'msorry,sir,after7:00PM,thechangemaximumlimitisUS$400accordingtoourregulations.B:ButIambadlyinneedoftheamount.MightIaskyoutomakeanexceptionforme?A:I'mafraidwecannothelpyou,sir,becausethatwouldbeviolatingtheRegulation.IoweanapologyfordoingnothingaboutitB:It'sjusttoobad.Ihavetoleaveitasitis,andthankyoujustthesame.13A:Ineedtoopenasavingsaccount.What'stheprocedureforit?B:First,youneedtocompleteadepositslip.A:Anyfeesfortheservice?B:No.Thereisn'tanyservicecharge.Wouldyouliketohaveapassword?A:Yes,I'dliketo.B:Pleasepressthebuttonsonthismachine,andenteryourpinnumberforfourdigit.Whatsortofaccountdoyouwant?A:I'dratheropenacurrentaccount.B:Theannualinterestrateis3.5%.A:Good.I'dliketodeposit300dollars14常用句型可以出示一下您的护照么？Wouldyoumindshowingmeyourpassport?可以看一下您的身份证么？CouldyoupleaseshowmeyourIdentityCard?日常业务115汇率显示在那边的电子屏幕上。TheexchangerateisshownontheElectronicRateBoardoverthere.今天人民币兑美元的汇率是725元人民币兑100美元。Today’sexchangerateofRMBtoUSDis725Yuanto100dollar.美元的买入价是725元人民币兑换100美元。ThebuyingrateofUSdollarnoteis725Yuanper100dollars.日常业务116一年定期存款的利率是3.78%。Theinterestrateofoneyeartimedepositis3.78percent.我们执行中央银行许可的利率政策。WepaytheinterestattheratepermittedandindicatedbytheCentralBank.日常业务117调解纠纷18confiscate没收forgednotes假币counterfeit伪造relevant相关regulation规定technicalexamination技术鉴定understanding理解1、词汇19Calmdown/cooldown冷静Serious严重的Misunderstanding误会Improve提高、改进Suggestion建议Regret/apologize抱歉Assistantmanager经理助理Discuss讨论Disturb打扰20Sir,Iamtheservicemanager.Wouldyoupleasetellmewhathappened？先生您好，我是服务经理，您能告诉我是怎么回事么？Well,pleasecalmdown,IthinkthereisnothingseriousandIcanhelpyouwiththeproblem.Comewithme,please.请您先冷静下来，我认为事情并没有那么严重，我可以帮助您解决问题，请跟我来。Wearesincerelysorryforthismisunderstanding,butcouldIaskyouforyourcooperationandunderstanding?对于这个误会我们感到非常抱歉，但是我希望能够得到您的理解与合作，好吗？2、常用句型21Aftertechnicalexamination,wefindthisnoteiscounterfeit.经过技术鉴定，我们发现这张钞票是伪造的。Accordingtotherelevantregulations,forgednotesaretobeconfiscated.根据相关规定，假币应该没收。223、情景对话A:Goodmorning,I’mtheservicemanager.Wouldyoupleasetellmewhathappened?早晨好，我是这里的服务经理。您能告诉我是怎么回事吗？B:Thisladytoldmemynotesarecounterfeit!It’sunbelievable!这位女士告诉我的钱是伪钞！太不可置信了！A：Well,pleasecalmdown,Icanhelpyouwiththeproblem.Comewithme,please.嗯，请您冷静一下，我可以帮助您，请跟我来。23A:I’msorrytotellyou,madam.Ourgeneralmanagerisnotavailableatthismoment.ButI’dbemorethangladtogetourassistantmanagerforyouifyoulike.太太，很抱歉告诉您，我们的总经理现在不在。但是如果您愿意，我非常可以带您去见我们的经理助理。B:OK.好的。A:onemoment,please.请稍等。C：Oh…I’msorrymadam,aftertechnicalexamination,wefindyournoteiscounterfeit.Accordingtotheregulations,forgednotesaretobeconfiscated.噢…很抱歉，太太，经过技术鉴定，您的这张钱币是伪造的。根据规定，我们应该没收您的假钞。24外币兑换ForeignCurrencyExchange251.Foreignexchangerate外汇汇率['fɔrin]2.exchangememo水单[iks'tʃeindʒ]['meməu]3.theAdministrationofForeignExchange(SAFE)外管局[ədminis'treiʃən]4.theCentralBank央行5.ChinaBankingSupervisoryCommission(CBRC)银监会[sju:pə'vaizəri][kə'miʃən]6.USdollars美元USD7.Poundsterling['stə:liŋ]英镑GBP8.Euros欧元EUR9.Japaneseyen日元JPY10.HongKongdollars港币HKD261.询问兑换何种外币？A:Whatkindofcurrency