客房部基础英语培训

酒店客房英语大全客房部基础英语培训词汇部分housekeepingdepartmentofvocabulary本章概述一、Roomwords房间词汇二、Speeialwords客房特殊词汇1、Sleeping睡眠空间2、Washing梳洗空间3、Living起居空间4、Writing书写空间5、Storing存储空间6、Otherequipment其它设备PartOne:Sleeping睡眠空间1)、床bed床单sheet被子quilt被罩bed-cover枕头pillow内枕pillow-slip枕套pillowcase毛毯blanket床垫mattress床垫套Mattresspad床头灯bed-sidelamp床头灯罩lampshade灯泡lightbulb壁画picture墙壁wall壁纸wallpaper折叠床foldingbed加床rollawaybed2)、床头柜bedsidetable电话telephone便签notepaper笔pen电子表clock请匆吸烟卡pleasedon’tsmokeonthebed音响radio夜灯nightlightPartTwo:Washing梳洗空间1)、洗脸台commode镜子bathroommirror中巾架towelrack洗手盆washhandbasin面盆水龙头tap下水堵stopper排水河drainhole化装镜vanitycounter肥皂碟soapdish卷纸架toiletpaperholder吹风机hairdryer垃圾筒garbagecan烟灰缸ashtray口杯drinkingglasses小巾handtowel中巾facetowel牙刷toothbrush牙膏toothpaste浴帽showercap梳子comb针线包aswingkit洗发水shampoo润肤bodylotion肥皂soap面巾纸tissue卷纸toiletpaper剃须刀razor2)、抽水马桶toiletbowl马桶盖toiletseatcover马桶垫toiletseat抽水柄flushhandle排水管wastepipe溢出overflow酒店客房英语大全3)、浴缸bathtub大巾架towelrack浴缸扶手grabbar淋浴头showerhead晾衣绳clothesline地巾bathmat浴袍bathrobe浴巾bathtowel浴帘showercurtain浴帘杆showerrail4)、其它词汇otherwords丢失missing染污stain堵塞clog烧坏的burnout不通风的stuffy门钩doorhookPartThree:Living起居空间1)、休闲咖啡桌coffeetable圈椅chair扶手椅armchair火柴match落地灯floorlamp窗户window宣传架notice窗帘杆curtainsrod窗帘curtains2)、娱乐电视TV遥控器remotecontrol机顶盒VOD电视柜TVshelf节目单TVprogramlist3)、小酒吧minibar酒单minibarlist热水壶electrickettle冷水壶Flask冰筒icebucket托盘tray茶壶teapot茶叶tea咖啡coffe咖啡杯cup茶杯teacup冰箱fridge4)、酒水花生peanut土豆片chips可乐co-ca-co-la雪碧sprite本地啤酒localbeer果汁juice新其士Sunkist巧克力chocolate本地矿泉水mineralwater进口矿泉水evianPartFour:Writing书写空间1)、写字台writingdesk梳妆镜dressingmirror台灯lamp节目架TVprogramshelf梳妆椅dresstablestool2)、文具盒stationerybox信纸envelope传真纸faxpaper笔pen抽屉drawer服务指南ServiceGuide电话本ImperialGuidePartFive:Storing存储空间壁橱closet衣柜wardrobe衣架hanger备用枕头extrapillow毛毯blanket洗衣单laundrylist洗衣袋laundrybag鞋拨子shoehorn衣刷子clothsbrush擦鞋纸shoeshine拖鞋slipper保险箱safeBOX行李架luggagerack酒店客房英语大全PartSix:OtherEquipment其它设备1)、门厅门door门锁lock门把手handle窥镜spy-hole打扫牌makeuproomDND牌donotdisturb早餐牌breakfastcard开关switch沙帘cheers窗台windowsill电源插座socket适配器adapter花瓶vase沙发sofa安乐椅easychair穿衣镜full-lengthmirror紧急疏散图fireescapeplan壁角板skirting插头plug接线板Wiringboard吸尘机vacuumcleaner抹布dustcloth钥匙masterkey手推车trolly消毒剂disinfectant空气清新剂airfreshener剪刀scissors熨斗iron胶水gluewater胶条adhesivetape宽带线coderline变压器transformer空调aircondition一、greeting问候二、offeringhelp提供帮助三、promising承诺四、apologize&Respondingtoapologies道歉和回应的道歉五、sympathizing同情六、expressingthanks&respondingtothanks表达感谢和回应,谢谢七、givingsuggestions给予建议八、sayinggoodbye说再见九、respondingtocomplaints回应投诉十、inquiringaboutpreference打听偏好十一、askingfor&givingdirections要求和指示十二、makingarequest请求十三、goodwishes良好的祝愿语英语培训（一）一、问候：Goodmorningsir/Mr…...早上好先生Goodafternoonmiss/madam下午好Goodevening晚上好Goodnight晚安二、情景对话：A：Housekeeping.MayIcomein?服务员，我可以进来吗？B:Yes,whatitis?什么事呀？A:we‘dliketocleantheroom.Maywedoitnow:?我们为您打扫房间，现在可以吗？B:Yes,goahead可以来吧！酒店客房英语大全三、句型MayImakeupyourroom?我可以打扫您的房间了吗？Maywecleanyourroomnow.Sir?我可以打扫您的房间了吗？Couldyoucomebacklater?你能一会儿来吗？MayIhelpyou/whatcanIdoforyou?我能帮您做点什么吗？四、词汇morning早上afternoon下午evening晚上Housekeeping客房服务员cleantheroom打扫房间comebacklater一会儿来makeuproom打扫房间英语培训（二）一、日常用语Excuseme.Sir/Miss/Madam打扰您一下，先生//小姐Thankyou/thanks谢谢Youarewelcome.别客气Goodbye/Seeyou再见二、句型Whattimewoulditbeconvenient.Sir?什么时候比较方便先生？We’llcomeandcleanyourimmediately.我们将立刻来打扫您的房间Whattimeisitnow?现在几点了？Whatisyourroomnumber?我的房间是哪间？三、数字/时间onetwothreefourfivesixseveneightnineteneleventwelvethirteenfourteenfifteensixteenseventeeneighteennineteentwenty-onethirtyfiftysixtyseventyeightyninetythousandmillionbillionone‘oclocktwo‘oclocktwothirtyaquarterto/pastthree四、词汇Justamoment稍等convenient方便immediately立刻英语培训（三）一、日常用语I’msorrytodisturbyousir.打扰了先生Haveaniceday.祝您今天过的愉快Haveagoodrest祝您过的愉快SureCertainly当然可以二、句型I’llbethereinafewminutes我马上就去CouldIhavesomemoretowels\tea\coffee请给我那一些毛巾\茶叶\咖啡I’llgetthererightaway\I‘llbringitrightaway我马上去拿\我马上给您拿来I’msorrytohavekeptyouwaiting对不起让您久等了三、词汇disturb打扰rest休息minutes分钟towel毛巾wait等侯tissues面巾纸quilt被子ashtray烟灰缸ice冰块hotwater热水酒店客房英语大全英语培训（四）一、日常用语Haveapleasantevening祝您度过愉快的夜晚IsthereanythingelseIcandoforyou还需要我做什么二、句型Doyouhavelaundry?你有洗衣吗？MayIreplenishyouminibar?我能给您补充酒水吗？Whenwilltheybeready?什么时间能洗好？We’lldeliverthemtomorroweveningaroundsix。我们将在明天6点左右送到您的房间。What’sseemstobetrouble?哪儿出了毛病？Letmecallarepairmantodoit.我去叫一个修理工来三、词汇pleasant愉快laundry洗衣deliver送回、送到trouble问题repairman修理工常用40句酒店客房常用英语酒店客房常用英语（一）1.May/CanIhelpyou?我可以帮你吗?2.WhatelsecanIhelpyou?还有什么可以为你效劳的吗？3.MayIhaveyourroomkey/number,please?请问你的房卡/号？4.I’mgladtomeetyou!很高兴见到你！酒店客房常用英语（二）5.Justmoment,please.请稍等。6.Goodbye.Haveanice/goodday!再见。祝你愉快！7.Goodmorning/afternoon!MayIdo/makeupyourroomnow?早上/下午好，我现在可以清理您的房间吗？8.Wouldyouhavesomelaundrytoday?请问您今天要洗衣服吗？酒店客房常用英语（三）9.I’msorry.MayIcometoyourroomandhavealook?对不起，我能去您房间看一下吗？酒店客房英语大全10.WelcometoHaiyattGardenHotel!/Welcometoourhotel!欢迎到海悦花园大酒店！欢迎到我们酒店。11.Justaminute.I’llbringittoyou.请稍等，我马上为您送来。12.Wehopeservicetoyouagain.Goodbye.希望能再次为你服务。再见。酒店客房常用英语（四）13.Theywillbebackwithin4hours.四小时之内会送来。14.It’sfreeofcharge.这是免费的15.We’llsendittoyourightaway.我会马上送来。16.Goodbyeandhaveagoodday.再见！愿您今天开心。酒店