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Foreword:Goodmorningeverybody!Imsogladtoseeyouinthenewsemester.WewilllearnNewEnglishforHoteltogetherinthisterm.IhopeeveryonecanstudyhardandcommunicateotherswithEnglish,letsmakeprogresswitheachotherandyoucanmeettheneedsofyourjobinthefuturewithafluentEnglish.TherearesomedifferencesbetweenCollegeEnglishandhotelEnglish.TherearenosuchnewwordsinhotelEnglishandsomesentencescanbeeasilyrepeated,soyoushouldpracticethesesentenceshardlyandcancommunicatewithdifferentpeopleindifferentsituation.ThecontentofhotelEnglishconcludetwoparts:oneissituationaldialogueswhichaboutbusinessofdifferentpartofahotel,theotherissometheoryaboutthisindustry.Theformerismoreimportantthanthelater.Themostimportantgoalisopenyourmouthtospeakandcommunicatewithothers.1.introduceyourselftous(name、hometown、interest)2.Recalledthegoodolddaysduringthesummervacation3.emphrasetheimportanceofEnglishforthehotelservice4.IntroducethesemesterlearningcontentinthistermChapter1DailyReceptionServicesLesson1：ReservationLeadinwithquestions:Haveyoueverreservedaroom?tellusyourexperience.Doyouknowthebasicprocedureofreceivingaroomreservation.?RoomReservationReservationsareanimportantFrontOfficefunctionbecausemostguestsmakearrangementsinadvanceoftheirhotelstay.AneffectivereservationprocesscanenhancetheabilityoftheFrontOfficetoplan,tocoordinate,andtostaffFrontOfficeactivities.Therearesixmainstepsinvolvedinthereservationprocess.First,thereservationistreceivesaninquiryinperson,overthephone,inthemail,byfax,orthroughacentralreservationsystem.Second,thereservationistcomparestheinquirywithpreviousreservationstodeterminetheavailabilityofrooms.Third,thereservationistcreatesatelephonenumber,thenumberofpeopleinaguest’sparty,theexpectedtimeofarrival,andanyspecialrequirements.Fourth,thereservationistmaintainsthereservationrecordbymakinganychangesorcancellationsasneeded.Finally,thereservationistproducesmanagementreportsthatsummarizedailyreservationsactivities.Thereareseveraltypesofroomreservationsinourbusiness.Forguestswhowanttobecertainthatroomsareavailableupontheirarrival,thehotelcanarrangeaguaranteedreservation.Indoingso,guestsagreetopayfortheirroomseveniftheroomsarenotused.Thehotelwillholdroomsforguestsstillcheck-outtimeonthedayfollowingtheexpecteddayofarrival.Otherwisethereservationsarenon-guaranteed.Whilethereareseveraltypesofguaranteedreservations,themostcommonwayisthecreditcardguaranteedreservations,wherethehotelkeepsrecordsoftheguest’screditcardaccountnumber.Thethirdtypeisconfirmedreservations.Itdetailstheintentofbothpartiesandincludesthematerialpointsoftheagreement.Ifthereservationismadeearlierenough,thehotelmaymailtheguestawrittenconfirmation,whichtheguestisexpectedtoproduceatregistration.Hotelmayalsoestablishotherwaysofreservationsfortheirownuse,basedoncriteriasuchantypeofguestorsourceofreservation.ExamplesincludeVIPreservations,conventiondelegatereservations,travelagentreservations,andpaid-in-advancereservations.Allthesebelongtothefourthtype—hotel-specificreservations.Teachingaims：1.practicethestudentslisteningability2.practicethestudents’speakingability3.letthestudentsmasterthebasicproceduresofreservationTeachingfocus:Basicprocedures:*greetings*dateofarrivalanddeparture*roomtypes*address*telephonenumber*conformation.Teachingdifficult*somenewwordsandphrases*someusefulsentencestranslationCapacity-buildingmethodsReadingandspeaking.MakingdialoguesPractice1.askstudentstoreadthedialogue.2.Havethestudentspracticethedialogue.3.givethesituationtomakeadialogue.(1)Youcalltoahoteltoreservearoom,buttheclerktellsyouit’salreadyfullybooked.Whatwillyoudo?(2)Makeacalltoahoteltobookaroom.Besuretomentionyourrequirements,thedateyou’llarriveandthetimeyouexpecttostay.Alsodon’tforgettoinquireabouttheprice.Lesson2：HotelInformationandLocation、RoomDemandsandFacilitiesCheckhomework1.asktwostudentstoreadthedialogue2.asksb.Totranslatesomesentences.3RevisedialoguesfromLesson1.Haveseveralpairs,otherthanthepairsthatwerechoseninthelastlessontosharetheirdialogueswiththeclass.rveiew4.Asksomequestions(1)thebasicproceduresofreservation.(2)attentionpointswhenfullybooked.*polite*makeapologize*givesomesuggestions.Leadinwithquestions:1.Whatisahotel?Atfirst,anestablishmentheldoutbytheproprietorasofferingfood,drinkand,ifsorequired,sleepingaccommodation.Thehoteloftodayisahighlyorganizedcommercialentity,whichconsistsofmanydepartmentsandtherearefivemostessentialdivisionsnamely,theRoomDivision,theFood&BeverageDivision,theSales&MarketingDivision,theAccountingDivisionandtheMaintenanceEngineeringDivision.2.Whatservicesandfacilitiesdoesahotelprovide?Besidesaccommodations,foodandbeverages,suchotherservicesasprovidingmoderntelecommunicationfacilities,conventionhallsandrecreationcenters,swimmingpools,bodybuildingrooms,shoppingcenters,banks,mails,bookstores,fax,flowershopsandbeautyparlors.3.Whydowesaythatservingguestsisindeedanart?Serviceisunderstanding,anticipatingandfulfillingneedsofothers,anddoingitgraciouslyandwillingly.Whoevertheguestis,heorshemustbetreatedasaVIP.Inthissensewesayservicefirstandguestsforemost.I.Greetingsan