英语应用文写作：电子邮件与备忘录E-mail and Memo

EnglishPracticalWriting：E-mailandMemo电子邮件与备忘录•P.55•Howtowriteagoodsubjectline?•主题（Subject）框的内容应清晰、具体，清楚传达主题•NO：Businessplan•YES：Revisionstobusinessplanfrom9/13boardmeeting(9月13日董事会商务计划修订结果)•NO：ConferenceinSeoul•YES：Invitation:KeynoteSpeakeratSeoulConference(首尔会议主题发言人)•Howtowriteagoodsubjectline?•主题应简明、概括，可以是一个单词，如greetings；可以是名词性短语，也可以是句子，长度一般不超过35个单词。•NO：Meetingrequestedfornextweektodiscussdiscrepanciesinvacationpolicy,overtimepolicyandsalary•YES：Meetingrequestedfornextweektodiscussjobbenefits(要求下周开会讨论工作福利)•Howtowriteagoodsubjectline?•主题框的内容切忌含糊不清。•NO：Newsaboutthemeeting•YES：Tomorrow'smeetingcanceled•Howtowriteagoodsubjectline?•一般来说，只要将句首单词和专有名词的首字母大写即可。或者可将5个字母以下的介词、连接词或冠词之外的每一个单词的首字母大写。•NO：detailedcalculation•YES：Detailedcalculation•NewE-mailAddressNotification•视信的内容是否重要，还可以在主旨开头加上URGENT或FYI（ForYourInformation，供参考）•如：URGENT：Submityourreporttoday!•可以在主旨中写出回复期限•FlowerselectionforJuly19thevent—pleaserespondbyFriday,July7th•句尾不加标点符号•只要不影响意思，可以把不重要的词去掉。主旨可以不是完整句子•SampleWriting:•P.57:E-mailrequestingadecision•P.58:E-mailrequestingareport•Howtowriteagoodopening?•表明意图或感谢读者是邮件开场白的好方法。•I’mwritingto…(主动写邮件)•Thankyouforcontactingus.(回复对方邮件)•Thankyouforyourpromptreply/attention.•Itrulyappreciatesth./doing…•Howtowriteagoodending?•Howtowritethebodyinaproperstyle?•Exercise1:P.61,3•Mistakes:•Unprofessionalemailaddresses;•Vaguesubjectline•Inappropriateuseofsmileysandabbreviation•Impropersalutation•Inappropriatepersonalmessageincluded•Revision:•DearExpansionProjectteam,•Becauseofschedulechanges,theExpansionProjectmeetingscheduledfortomorrowwillhavetobepostponed.Iwillletyouknowthenewdateassoonasitisset.Iapologizeforthelatenotice.•Best,•AnnieExercise2:Writeanemailtomakeareservationinahotel.写信人：李强收件人邮箱：[e-mail]收件人：ReservationOffice主题：预定房间具体要求：住宿时间2018年12月25-27日，预定一个带浴室的单人房间，三个带浴室的双人房间。此外，将于12月26日下午租用会议室一间，进行业务洽谈。请尽早回复，告之是否有空房、房价及是否需要预付押金等。To：[e-mail]：[e-mail]:RoomReservationReservationOffice,I‘mwritingtobookasingleroomwithabathandthreestandardroomswithbathfromDec.25toDec.27.IalsowanttorentaconferenceroomforbusinessmeetingontheafternoonofDec.26.Pleasereplyassoonaspossible,andinformmewhethertheroomsareavailable,whatthepriceis,andwhetherIshouldpaythedeposit.Thankyou.Regards，LiQiang•Exercise3:•Writeanemailtoexpressyourthankstoaforeignclientforhisentertainment(招待)andhospitalityduringyourvisittohiscompany.Giveyourcommentonhiscompanyandcolleaguesandwelcomehimtocometovisit.•Exercise4:•Writeanemailtothecustomerservicecentertomakeaseriouscomplaintaboutamistakeinshipment.Yourcompanyhasordered30officecomputersetsbuttherewereonly20whenyourcompanyreceivedthepackage.Statethenegativeconsequenceandinconveniencecausedbythismistakeandaskforapropersolution.•Sample:•DearMr.Brown,•I’dliketoextendmyheart-feltthanksforyourwarmreceptionandentertainmentduringmyvisittoyourcompanylastweekend.Thankyoufortakingtimeoutfromyourbusyscheduletowelcomeus.•I’mveryimpressedbythebeautifulworkingenvironmentandthegoodfeelingsemanated(表现出)bythepeoplewhomadeourvisitsospecial.•Thankyouagainforyourhospitality.Wewouldbehonoredtohaveyouasourguestinthefutureshouldyourschedulepermit.•Sincerely,•Memo•备忘录是一种正式公文•在机关或公司内部使用较多。•主要用来通报消息（会议安排、情况报告、责任确认、问题处理）、评估成绩、或用来提醒督促•Announcements,descriptionsofproblemsorsolutions,ordiscussionsofactiontobetaken.•备忘录的常见格式：•Memo（写在最上面中间位置）•From:发文机关的名称或写备忘录的人的姓名。•To:收文人的姓名或收文机关的名称。•Subject(主题):•Date(日期):•Body(正文):不用称谓，直接写重点标题区Heading•Writingprinciples:•直接写出正面信息•婉转表达负面信息•避免指名道姓(p.65)•Samplememos:•Aneutralmemo(p.66)•Abadnewsmemo(p.67)•Agoodnewsmemo(p.71)•关于“副”如何翻译：•一般来说，职位较高的副职人员多用vice：•国家副主席vicepresident；副委员长vicechairman；副总理vicepremier；国家各部副部长viceminister；大学副校长、研究院副院长vicepresident•低一级的副职人员多用deputy：•Deputymayor;deputysecretarygeneral;deputydirector•副教授用associateprofessor•Howtowritethebodyofthememo?•开头：写目的、重点•中间：背景情况、相关问题、具体介绍•结论（p.69）•1、开始部分句式：Ihavethehonortoinformyouthat...我很荣幸地您……Iwouldliketoremindyouthatourofficeneedsanewprinter.我想提醒您一下我们办公室急需一部打印机。Ihaveseveralproposalsforcuttingdownthecost.关于降低成本我有几个建议。Inresponsetoyourrequestfor...,Ihavetoinformyouthatwecannotapprovethepurchase.对于你……的请求，我不得不告诉你我们不能批准。ThisiswritteninresponsetoyourmemodatedJune6,2007,inwhichyouproposedthat...回复你2007年6月6日关于……的建议。•2、中间部分句式：Theboardofdirectorsrefusedyourproposal/suggestion/adviceatthemeetinglastweekforthefollowingreasons...董事会在上周的会议上未批准你的建议，原因如下。Ibelievethesechangeswilldecreasetheproductcostinthefollowingways…我相信这些变革会通过以下方式降低成本。•3、结束部分句式Pleaseletmeknowyourresponsetothesesuggestions.Pleasefeelfreetocontactmeifyouneedfurtherinformation.Ifyouneedmoreinformation,donothesitatetogetintouchwithmeatanytime.Ifthere’sanyproblemaboutthisarrangement,pleaseletmeknow.(前四个保持联系)Ihighlyappreciateyourconsiderationoftheseproposals.Yourconsiderationofthissuggestionwouldbeappreciated.Furthersuggestionswillbeappreciatedsothattheprogramcanbemorefruitful.(后三个表示感谢)•Exercise：45页4•Problems:•Unspecificheading•Unprofessionalsalutation•Inappropriateuseofabbreviationand“boss”•Informationisnotpresentedasclearlyaspossible•Contactinformation