宾馆英语c级

1宾馆英语培训C级标准一词汇1宾馆各部门职位名称总经理办公室/行政办公室ExecutiveOffice总经理GeneralManager前厅部FrontOffice前厅部经理FrontOfficeManager客房部HousekeepingDepartment客房部经理Housekeeper餐饮部FoodandBeverageDepartment行政部AdministrationDepartment餐饮部经理F&BDepartmentManager行政经理AdministrationManager财务部FinancialDepartment财务部经理FinancialController采购部PurchasingDepartment采购部经理PurchasingManager营销部SalesandMarketingDepartment营销部经理SalesManager工程部EngineeringDepartment工程部经理ChiefEngineering保安部SecurityDepartment保安部经理SecurityDepartmentManager人力资源部HumanResourceDepartment人力资源部经理HumanResourceDepartmentManager大堂副理AssistantManager行李员Bellman/bellboy接待员Receptionist收银员Cashier行政总厨ExecutiveChef酒吧调酒师Bartender酒吧服务员Barman厨师Chef主管Supervisor领班Captain文员Clerk门童Doorman保安员guider服务生Waiter服务员Waitress客房服务员RoomAttendant话务员Operator司机driver工程师engineer2宾馆服务设施行政楼层ExecutiveFloor商务楼层BusinessFloor套房(Junior)Suite豪华套房DeluxeSuite总统套房PresidentialSuite大堂吧LobbyBar商务中心BusinessCenter多功能厅Multifunction(al)Hall会议室MeetingRoom音乐吧MusicBar阳光咖啡厅SunshineCafe美容美发中心BeautySalon宴会厅BanquetRoom/Hall穆斯林餐厅MuslimRestaurant健身房FitnessRoom网球场TennisCourt乒乓球室Table-TennisRoom台球室BilliardRoom游泳池SwimmingPool医务室Clinic保龄球Bowling桑拿Sauna用车服务TaxiService邮政服务MailService3指路关键词:直走Gostraight(ahead)直到…until/till…转角atthecorner尽头theend前面infrontof后面behind旁边beside挨着nextto2附近near转弯turnv.turningn.对面oppositeto…/intheoppositeof…左/右转turnleft/turnright4方向South南Southern南部的Southeast东南North北Northern北部的Southwest西南East东Eastern东部的Northeast东北West西Western西部的Northwest西北inthecenterof…在…中间5月份一January四April七July十October二February五May八August十一November三March六June九September十二December6星期星期一Monday星期四Thursday星期日Sunday星期二Tuesday星期五Friday星期三Wednesday星期六Saturday7数字基数词zero零onetwothreefourfivesixseveneight一二三四五六七八nineteneleventwelve九十十一十二thirteen…twentythirty…hundred十三二十三十百thousandmillionbillion千百万十亿序数词firstsecondthirdforthfifthsixthseventheighth第一第二第三第四第五第六第七第八ninthtentheleventhtwelfththirteenth…twentieth第九第十第十一第十二第十三第二十thirtiethfortieth…ninetiethhundredththousandth第三十第四十第九十第一百第一千二基本句型1WelcometoWanshouHotel,sir/madam.先生/女士，欢迎来到万寿宾馆。2Goodmorning,sir/madam,welcometoourhotel.早上好，先生/女士，欢迎来到我们宾馆。Goodafternoon,sir/madam,welcometoourhotel.3下午好，先生/女士，欢迎来到我们宾馆。Goodevening,sir/madam,welcometoourhotel.晚上好，先生/女士，欢迎来到我们宾馆。3Goodnight,haveagoodsleep,sir/madam.晚安，先生/女士，祝您睡个好觉。4Haveagoodstayinourhotel.Ihopeyouwillenjoyyourstaywithus.（客人来时）Ihopeyouareenjoyingyourstaywithus.（客人入住期间）Ihopeyouhaveenjoyedyourstaywithus.（客人离开时）愿您在我们宾馆过得愉快。Seeyoulater,sir/madam.再见，先生/女士。（暂时离开，一会儿或明天还能见到客人）Seeyoutomorrow,sir/madam.明天见，先生/女士。Good-bye,sir/madam.再见，先生/女士。（离开后，不确定何时再见到客人。）Goodbyeandthankyouforcoming再见，感谢您的光临。Goodbyeandhopetoseeyouagain再见，希望您再次光临。.5ShallI/May/CanI…?我能---吗？May/CanIhelpyou?我能帮您忙吗？HowmayIhelpyou?ShallIknowyournameandyourroomnumber?您能告诉我您的姓名和房间号码吗？ShallIshowyoutoyourroomnow?现在带您去您的房间好吗？Could/Wouldyouplease...?您可以---吗？6WhatcanIdoforyou?我能为您做点什么吗？IsthereanythingIcandoforyou?有什么是我能效劳的吗？7Whereisthelift?…在哪？Couldyoutellmethewayto…?/Canyoudirectmeto...?您能告诉我去…的路吗？HowcouldIgetto…?我怎么才能到…Howtogetto…?怎样到…8---Whatdateisittoday?今天几号？---Todayis...Itis...today.今天是...月...号。---Whatdayisittoday?今天是星期几？---It’s.../Todayis...今天是---What’sthetime?/Whattimeisit?现在几点？---It’s...9It'sourpleasuretoserveourguestswell.很高兴为我们的客人服务。三常用短句4(1)致谢---Thankyou./Thanksalot./Thankyouverymuch./Thanksforyourhelp./Thankyouforyourinformation.谢谢/多谢/非常感谢/多谢帮忙/谢谢你的信息。---Mypleasure./It’smypleasure./You’rewelcome./Notatall.不客气(2)致歉---Sorry,sir/madam.对不起，先生/女士。I’msorry,sir/madam.对不起，先生/女士。I’msorry,it’smyfault.对不起，是我的错。I'msorryI'vedailedthewrongnumber.对不起，我拨错号了。Iapologizeforthis.我为此向您道歉。I’msorrytointerruptyou.很抱歉打扰您。IhopeI’mnotdisturbingyou.希望我没有打扰您。Wouldyoumindwaiting,sir/madam?可否等您稍等一下Sorrytohavekeptyouwaiting.很抱歉让您久等了。Excuseme,sir/madam?对不起，先生/女士。---That’sallright./Itdoesn’tmatter./Nevermind.Don’tworry,please./Don’tmentionit,please.Let’sforgetit./Forgetit,please.没关系。(3)建议、征询Wouldyoulike…?您要来点儿---吗？e.g.Wouldyoulikesometea?您要来点儿茶吗？Wouldyouprefer…or…?您是要---还是---？e.g.---Wouldyoupreferteaorcoffee?---您是要喝茶还是咖啡？---Iprefercoffee(totea).---我要咖啡（不要茶）。Whatdoyouthinkofourhotel?您对我们的宾馆有什么意见吗？Howdoyoufindourservice?您对我们的服务有什么意见吗？MayIhaveyourname,sir/madam?先生/女士，请问您贵姓？May/CanIhelpyou，sir/madam?先生/女士，我能帮您忙吗？Inourhotelwedon’taccepttips.我们酒店不收小费。I’mafraidit’sagainstthehotel’sregulations.我恐怕这是违反酒店规定制度的。I'mafraidyou'llhavetopayforthedamage.我恐怕您得赔偿损失。I’mafraidyoucouldn’tsmokehere.我恐怕您不能在这儿吸烟。Youcouldgoupstairsbythelift/elevatoroverthere.5您可以乘坐那边的电梯上楼。(4)祝愿Ihopeyouwillenjoyyourstaywithus.愿您在我们宾馆过的愉快。Haveanicetrip!一路平安！Wishyouapleasantjourney.祝您旅途愉快！HappyNewYear!新年快乐！HappyBirthday!生日快乐！MerryChristmas!圣诞快乐！(5)提示语Mind/Watchyourstep,please.请走好。Takecare,please,sir/madam.您请当心。Pleasedon’tleaveanythingbehind.请别遗忘您的东西。(6)听不明白时的几种应答方法Sorry,wouldyourepeatthename,please?对不起，可以请您重复一下您的名字吗？Sorry,Idon’tknow,butIwillgetsomeonetohelpyou.对不起，我不太清楚，不过我可以找人来帮助您。Excuseme,sir/madam,Ididn’tquitecatchthat,wouldyourepeatthat?对不起，先生/女士，我没有听明白，可否请您重复一下？Ibegyourpardon?/Pardonme?/Pardon?对不起，请您再说一遍好吗？Sorry,sir/madam,myEnglishisnotsogood.Pleasewaitamoment,I’llgetmysupervisor/managertohelpyo