xxxx广场管理系统解决方案

XXXX广场管理系统解决方案目录1、方案概述··································································································································31.1背景分析·························································································································31.1.1、必要性分析···············································································································41.1.2、可行性分析···············································································································61.2系统目标·························································································································72、系统总体架构··························································································································82.1、技术架构···························································································································82.2、应用架构···························································································································92.3、系统配置·························································································································103、系统特点································································································································104、系统功能介绍························································································································124.1、系统主要流程图············································································································124.2主要功能····························································································································125、系统安全性分析····················································································································146、实施开发计划························································································································156.1、项目实施·························································································································156.2、人员培训·························································································································156.3、项目定制·························································································································167、费用一览表····························································································································161、方案概述1.1背景分析随着IT、百货超市、日用家电等商场企业租赁经营活动的加剧与规模的扩大，客户群体增大，管理内容增加，租赁收费管理票据成倍递增，日常巡视次数及人员的数量增大，存放、查询等日常工作的效率与准确成为了棘手的问题，常规、人为、单一纸质式等商场客户管理方式，已无法满足大型卖场业务快速发展的需要。商场管理涉及到商场基础设施，铺位、铺主、合同、租金、巡查，活动，统计、查询等管理内容。商场管理系统针对商场及其日常工作特点，以BS模式，.NetFramework架构，ASP.NET网页应用技术，平台化技术，结合客户实际，实现内网与互联网连接，采用角色+权限控制方法，解决了商场客户管理的实际问题。1.1.1、必要性分析1、商场管理系统可以全面掌握客户资料及实时跟踪店铺日常运营情况！☞商场管理系统摒除了通过传统的手工操作、纸质表格等方式带来的业务弊端：如工作人员错误或重复记录客户联络信息、公司掌握客户资料不全面等，通过商场管理系统系统，企业能更好、更全面的掌握商场的客户资料。☞工作人员主管或经理，通过本系统可以实时的查看商场内基础设施和店铺运行情况，对商场内的情况进行全程跟踪，清晰的知道哪些设施工作正常，哪些店铺营业正常，店铺的租金按时缴纳，工作人员正常在岗，并根据实际需要是否主动介入或提供支持。☞客户信息的全面性，降低了公司因员工的变动而带来的工作复杂性。老员工因升迁、离职、职务调整等离开后，新员工通商场管理系统，清晰的看到商场及客户的所有信息，如：基础设施的正常情况，店铺的租赁情况，店铺租金缴纳情况，店铺铺主信息，哪些店铺最近出现事故等等，及时的掌握商场及客户信息，把公司的损失降到最低。2、商场管理系统能有效的提高工作人员工作的系统性、条理性及工作效率！☞商场管理系统按照商场商铺的日常工作流程，一步一步的引导工作人员开展工作，添加维护商场商铺信息、添加客户信息、添加日常巡查巡视记录，添加租金缴纳信息，系统的合理设置使工作人员的工作更有条理性，降低了工作人员的盲目性操作。☞商场管理系统的事件提醒设置，让工作人员的工作更具有系统性。工作人员不需要花费精力去记住每个店铺租金缴纳时间，一年或几年后店铺的合同到期，更好的利用时间，系统性的开展工作，而事件提醒设置则会在特定的时间提醒工作人员及时处理各项工作。☞商场管理系统的商场店铺信息管理及客户信息管理，避免了因工作的记录混乱，让客户产生反感。每一次的事件，都要对事件过程详细的记录，而事件处理完成后进行合理性的评估，预防事故发生。3、商场管理系统提高了跨部门合作的协调性！☞不同的工作分工，实现了商场店铺及客户信息的实时传递，避免了通过纸条、电话等方式带来的信息梯度失真，最后造成因配合上的失误引起潜在的事故发出，客户满意度的下降。☞通过商场管理系统，部门主管或者经理根据需要或者具体情况，按日常工作需要进行分工，实现了管理工作在不同部门进行。而工作的合理，提高了团队合作的协调性。4、通过商场管理系统，主管或者经理能更好的管理部门业务☞通过商场管理系统的授权功能，使主管或者经理能及时的关注部门人员的工作动态，设施、店铺及客户的运行动态，出现问题能及时纠正，遇到问题能及时解决，以客观的数据公正的处理日常工作的内部矛盾，降低企业的管理风险。☞工作人员主管或经理通过商场管理系统，及时的查看店铺租金的缴纳详情,安排合理的催缴，避免存在大量租金延期的风险。☞工作人员主管或经理通过商场管理系统，及时的查看店铺招商，租赁情况，发现商机，减少店铺空置风险。1.1.2、可行性分析1、成熟的技术互联网技术的成熟，使企业实现了商场商店信息及客户或者供应商信息共享，增加了直接的数据交换能力，从而强化了企业部门间的联系，形成了共同发展的工作链。企业局域网的应用，改变了企业组织内部的信息传递方式，无论是独立部门还是整个企业，无论是管理者还是执行者，信息技术作用于企业的每个人和每个运作流程，使每个人都成为“管理平台”上的一个节点，企业的组织内部之间的信息更加透明，结构更加合理。2、良好的基础环境信息化时代的推进，使现在的企业更多的依赖与管理平台办公。传统的手工操作几乎已被计算机所取代。通过计算机网络，企业的部门之间实现了信息的共享和数据的传递，更多的是，决策者希望通过计算机网络来实现企业日常管理。在信息化企业中，绝大多数信息都是以电子信息的形式出现的。必须借助计算机进行处理，没有推广应用计算机的企业，将会由于无法与外界交流而失去很多发展机会，而每一位企业员工或多或少的具有了计算机的基础应用知识，为企业引进信息化软件铺平了基础道路。3、投资与收益的合理性相比与动辄几十万上百万的CRM软件投入，收益的回报在两三年以后才能看到的大中型企业来看，中小企业肯定不能接受，而且投入太高。显然，一款投入低、收益快的软件更适合绝大多数的中小企业。合理的软件费用投入，带来了企业内部人员在降低显性成本的同时，也能降低隐性成本，软件的收益在实施很短的时间内就能看到。4、产品成熟度自从国家提出信息化企业建设以来，随着ERP逐渐被企业所认同，目前市场上出现了大量的企业管理软件。不论是自主研发产品，还是国外引进的项目，产品都由当初的设计阶段发展到现在的成熟阶段：CRM、ERP，OA办公、资源管理软件等。产品的成熟使企业在市场上很容易找到一款适合自身发展，为企业带来更多效益的企业软件。1.2系统目标1、通过商场管理系统，把商场基础设施和商铺资料详细地记录到服务器中，使公司能全面掌握基础设施和商铺信息，进行合理高效的管理。2、通过商场管理系统，把客户资料详细的记录到服务器中，使公司能全面掌握客户信息，进行合理高效的管理。3、主管或者经理，通过商场管理系统的巡视记录，实时的关注商场及店铺的运行运营情况，把握运营动态，对遇到工作瓶颈的工作员，根据具体情况把握是否需要主动介入并提供帮助。4、通过商场管理系统，使工作人员在日常工作中，按照系统的标准化设置，有条理的、系统性管理和服务客户，提高工作效率和客户体验。5、商场管理系统的提醒设置，在指定的时间点提醒工作人员及