CRM Internet Sales_EN_DE

CRM4.0June2004EnglishCRMInternetSalesSAPAGNeurottstr.1669190WalldorfGermanyBuildingBlockConfigurationGuideSAPBestPracticesCRMInternetSales:ConfigurationGuide©SAPAGPage2of65Copyright©Copyright2004SAPAG.Allrightsreserved.NopartofthispublicationmaybereproducedortransmittedinanyformorforanypurposewithouttheexpresspermissionofSAPAG.Theinformationcontainedhereinmaybechangedwithoutpriornotice.SomesoftwareproductsmarketedbySAPAGanditsdistributorscontainproprietarysoftwarecomponentsofothersoftwarevendors.Microsoft®,WINDOWS®,NT®,EXCEL®,Word®,PowerPoint®andSQLServer®areregisteredtrademarksofMicrosoftCorporation.IBM®,DB2®,DB2UniversalDatabase,OS/2®,ParallelSysplex®,MVS/ESA,AIX®,S/390®,AS/400®,OS/390®,OS/400®,iSeries,pSeries,xSeries,zSeries,z/OS,AFP,IntelligentMiner,WebSphere®,Netfinity®,Tivoli®,InformixandInformix®DynamicServer™aretrademarksofIBMCorporationinUSAand/orothercountries.ORACLE®isaregisteredtrademarkofORACLECorporation.UNIX®,X/Open®,OSF/1®,andMotif®areregisteredtrademarksoftheOpenGroup.Citrix®,theCitrixlogo,ICA®,ProgramNeighborhood®,MetaFrame®,WinFrame®,VideoFrame®,MultiWin®andotherCitrixproductnamesreferencedhereinaretrademarksofCitrixSystems,Inc.HTML,DHTML,XML,XHTMLaretrademarksorregisteredtrademarksofW3C®,WorldWideWebConsortium,MassachusettsInstituteofTechnology.JAVA®isaregisteredtrademarkofSunMicrosystems,Inc.JAVASCRIPT®isaregisteredtrademarkofSunMicrosystems,Inc.,usedunderlicensefortechnologyinventedandimplementedbyNetscape.MarketSetandEnterpriseBuyerarejointlyownedtrademarksofSAPAGandCommerceOne.SAP,R/3,mySAP,mySAP.com,xApps,xApp,andotherSAPproductsandservicesmentionedhereinaswellastheirrespectivelogosaretrademarksorregisteredtrademarksofSAPAGinGermanyandinseveralothercountriesallovertheworld.Allotherproductandservicenamesmentionedarethetrademarksoftheirrespectivecompanies.Datacontainedinthisdocumentservesinformationpurposesonly.Nationalproductspecificationsmayvary.SAPBestPracticesCRMInternetSales:ConfigurationGuide©SAPAGPage3of65IconsIconMeaningCautionExampleNoteRecommendationSyntaxTypographicConventionsTypeStyleDescriptionExampletextWordsorcharactersthatappearonthescreen.Theseincludefieldnames,screentitles,pushbuttonsaswellasmenunames,pathsandoptions.Cross-referencestootherdocumentation.ExampletextEmphasizedwordsorphrasesinbodytext,titlesofgraphicsandtables.EXAMPLETEXTNamesofelementsinthesystem.Theseincludereportnames,programnames,transactioncodes,tablenames,andindividualkeywordsofaprogramminglanguage,whensurroundedbybodytext,forexample,SELECTandINCLUDE.ExampletextScreenoutput.Thisincludesfileanddirectorynamesandtheirpaths,messages,sourcecode,namesofvariablesandparametersaswellasnamesofinstallation,upgradeanddatabasetools.EXAMPLETEXTKeysonthekeyboard,forexample,functionkeys(suchasF2)ortheENTERkey.ExampletextExactuserentry.Thesearewordsorcharactersthatyouenterinthesystemexactlyastheyappearinthedocumentation.ExampletextVariableuserentry.Pointedbracketsindicatethatyoureplacethesewordsandcharacterswithappropriateentries.SAPBestPracticesCRMInternetSales:ConfigurationGuide©SAPAGPage4of65ContentCRMInternetSales:ConfigurationGuide.......................................................................................71Purpose.................................................................................................................................72Preparation...........................................................................................................................72.1Prerequisites..................................................................................................................72.2NotesforInternetSales.................................................................................................72.3UploadingtheConfigurationRole..................................................................................73GeneralConfiguration...........................................................................................................93.1BusinessPartner............................................................................................................93.1.1SettingUpInternetUsersforB2B.........................................................................93.1.2SettingUpInternetUsersforB2C.......................................................................103.1.3SettingRolesforUserAdministration.................................................................103.1.4GeneratingAuthorizations...................................................................................113.2ProductCatalog...........................................................................................................123.2.1SelectingDocumentTypes..................................................................................123.2.2CreatingTemplatesforFolders...........................................................................133.2.3DefiningCatalogTypes.......................................................................................133.3TransactionTypes................