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电话预定•C=Caller打电话询问的客人•W=Waiter服务生C:Hello.IsthisChineseRestaurant?你好，是中餐厅吗？W:Yes.MayIhelpyou?是的，需要我效劳吗？C:Yes,I’dliketoreserveatablefortonight,please.我想预定今晚的座位。W:Certainly,sir.Forhowmanypeople,Please?好的，请问共有几位？C:Six.W:Atwhattime（canweexpectyou）?请问您几点到店？C:Oh,at7:00tonight.今晚七点。W:Wouldyoulikeatableinthemainrestaurantorinaprivateroom,sir?先生，请问你想在大厅还是包间呢？C:Themainrestaurantwillbefine.大厅的席位就可以了。W:Certainly,sir.Atableforsixat7tonight.MayIhaveyournameandtelephonenumber,please?好的，今晚七点钟，六个人的餐桌。可以告诉我您的姓名和电话吗？C:Sure.It’sJohnSmithandmynumberis5959790当然可以。我叫约翰.史密斯，电话号码是59597900.W:Thankyouverymuch,Mr.Smith.MynameisWangBinandwelookforwardtoseeingyou.史密斯先生，非常感谢您。我叫王斌，非常期待您的光临。C:Seeyoutonight.Goodbye.W:Goodbye.再见。•A:Waiter,atablefortwo,please.服务生，请给我一张两人的桌子。•B:Yes,thiswayplease.好的，请跟我来。•A:Canweseethemenu,please？能让我们看一看菜单吗？•B:Hereyouare.给您。•A:What’sgoodtoday?今天有什么好吃的？•B:Irecommendcrispyandfriedduck.我推荐香酥鸭。•A:Wedon’twantthat.Well,perhapswe’llbeginwithmushroomsoup,andfollowbysomeseafoodandchips.我们不想吃香酥鸭。或许我们可以先吃蘑菇汤，然后再要点海鲜和土豆片。•B:Doyouwantanydessert？要甜品吗？•C:Nodessert,thanks.Justcoffee.不，谢谢。咖啡就行了。•(Afterafewminutes.)过了一会儿。•A:Icanhavethecheck,please.结帐。•C:George.Let’ssplitthis.乔治，我们各自付帐吧。•A:No,it’smytreattonight.不，今天我请客。•B:Cashorcharge,sir？现金还是记帐？•A:Charge,please.PutitonmyAmericanExpress.记帐。请记入我的“美国运通信用卡”帐号。•A:Goodmorning.CanIhelpyou?•早上好。有什么能效劳的吗？•B:IwantanAmericanbreakfastwithfriedeggs,sunnysideup.•我想要一份美式早餐，要单面煎的鸡蛋。•A:Whatkindofjuicedoyouprefer,sir?•您想要哪种果汁呢？•B:Grapefruitjuiceandpleasemakemycoffeeverystrong.•西柚汁，还有，我要杯很浓的咖啡。•A:Yes,sir.Americanbreakfastwithfriedeggs,sunnysideup,grapefruitjuiceand•ablackcoffee.AmIcorrect,sir?•好的，一份美式早餐，要单面煎的鸡蛋、•西柚汁及一杯清咖啡，对吗？•B:Yes,that’sright.是的。•A:Isthereanythingelse,sir?•还有什么吗，先生？•B:No,that’sall.•没有了，谢谢。•A:Goodmorning,sir.I’vebroughtthebreakfastyouordered.•早上好，先生。您要的早餐送上来了。•B:Justputitonthetable,please.请放在桌上。•A:Doyouneedanythingelse,sir?•先生，还有其他需要吗？•B:Nothanks.•A:Wouldyoupleasesignthisbillfirst?•Thankyou,sir.•好的，我立刻去取。麻烦您先签了这张帐单，•谢谢！服务流程：serviceprocedure•Greettheguests问候客人•Orderthedrinks上茶水•Takeorders点菜•Servethedishes上菜•Settlethebill结账•Sayfarewell和客人道别中餐上菜：Chinesedishes•Colddishes凉菜•Wine酒水•Drinks饮料•Hotdishes热菜•Soup汤•Dessert甜点•Riceornoodlesetc.米饭、面条等主食•Fruit水果•Word：•橙汁orangejuice•草莓汁strawberryjuice•黑加仑汁blackcurrantjuice•苹果汁applejuice•西瓜watermelon•葡萄grape•豆浆：soybeanmilk•Whatkindoffooddoyouprefer？•你喜欢哪一种菜？•DoyoulikeChinesefood？•你喜欢中国菜吗？•Whatkindoffooddoyoulike?ChineseorAmerican？•你喜欢吃什么菜，中式的还是美式的？•Whatwouldyouliketoeatfordinner？你要吃什么？•Whatwouldyouliketoorder？你要点些什么菜？•Haveyouorderedyet？你点过菜了吗？•No，notyet，Iamwaitingforafriend.Iwillorderlater.•还没有，我在等一位朋友，稍后再点。Informationofthetablereservation预订信息•Thenumberofthepersons就餐人数•Atableinthelobbyoraprivateroom•大厅餐桌或包间•Thedemandforthetableortheprivateroom•客人对餐台或包间的要求•Thetimeofarrival•到达的时间•Underwhosename•预订姓名•Thecontacttelephonenumber•联系电话•三、服务用语RestaurantService•1.Canyouusechopsticks?•你会用筷子吗？•2.Wouldyouneedaforkandknife?•您需要刀叉吗？•3.Wouldyouneedanapkinpaper?•您需要餐巾纸吗•4.MayItakeawaytheplate?•我可以拿走这个碟吗？•5.Excuseme,letmechangeyourashtray.•打扰一下，让我帮您更换烟灰缸。餐厅服务英语•一、迎客、问候•1、Goodmorning/afternoon/evening,sir/madam,•welcometoourcoffeehouse/shop/restaurant.•2、Howmanypersoninyourparty?•二、带客入座•1、Thisway,please.sir/madam.Followme,•please.sir/madam.•2、Howaboutthistable?•三、递菜单、酒水单•Thisisourmenuanddrinklist,sir/madam.•四、问饮品1、Excuseme,sir/madam,wouldyoulikesomethingtodrinke?2、wehave……..whichonewouldyoulike?•五、上饮品Excuseme,sir/madam,hereisyour…..•六、点菜1、MayItakeyourordernow?sir/madam.2、Howwouldyoulikesteak/Lambchop?Howaboutyoursteak?•一二成Rare三四成mediumrare五成medium•七八成mediumwell全熟welldone•七、重复点单Excuseme,sir/madam,youordered…Wouldyoulikeanythingelse?•八、服务面包Whatkindofbreadwouldyoulike?softbread/hardbread…。•九、上菜Hereisyoursoup/salad/steak……enjoyyourmeal,please。•十、餐中服务1、Wouldyoulikesomemore…?2、MayItakeitaway?•十一、餐后服务1、Wouldyouliketohavesomedessert?2、Wouldyoulikesomecoffeeortea?•十二、结帐1、Thisisyourbill,thankyouverymuch.2、Signyournameandroomnumber,please.3、Wouldyoulikeonecheckorseparate?4、Here’syourchange.•Pleasedon’tleaveanythingbehind.请不要遗忘你的东西。