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INDEXF&BDirector餐饮部总监F&BManager餐饮部经理Asst.F&BManager餐饮部经理助理Secretary秘书F&BClerk餐饮部文员CateringManager宴会厅经理BanquetSupervisor宴会厅主管BanquetCaptain宴会厅领班Banquetwaiters/waitress宴会厅男女服务员BanquetCoordinator宴会厅协调员RestaurantManager–CoffeeHouse咖啡厅经理Asst.Rest.Manager–CoffeeHouse咖啡厅经理助理Rest.Supervisor–CoffeeHouse咖啡厅主管Rest.Captain–CoffeeHouse咖啡厅领班Rest.Hostess–CoffeeShop咖啡厅领位Rest.Waiter/waitress–CoffeeHouse咖啡厅男女服务员Rest.Busboy–CoffeeHouse咖啡厅勤杂工RoomServiceManager咖啡厅送餐服务经理RoomServiceSupervisor咖啡厅送餐服务主管RoomServiceCaptain咖啡厅送餐服务领班RoomServiceOrdertaker送餐服务接单员RoomServiceWaiter送餐服务员RestaurantManagerChineseRestaurant中餐厅经理Asst.RestaurantMgr.–ChineseRestaurant中餐厅经理助理RestaurantSupervisor–ChineseRestaurant餐厅主管RestaurantCaptain–ChineseRestaurant餐厅领班RestaurantHostess–ChineseRestaurant餐厅女领班RestaurantWaiter/waitress–ChineseRestaurant餐厅男女服务员RestaurantBusboy–ChineseRestautant餐厅勤杂工BeverageManager/Asst.BeverageManager酒水部经理及助理BeverageSupervisor酒水部主管BarCaptain酒水部领班CocktailWaitress鸡尾酒服务员Bartender调酒员JOBDESCRIPTIONJOBTITLE:FOOD&BEVERAGEDIRECTOR职务餐饮部总监DEPARTMENT:F&BADMINISTRATION部门餐饮管理JOBCODE:FB1代码REPORTTO:GENERALMANAGER上级主管总经理GENERALMISSION职责概述Responsibleforoverallsupervision,planning,controlandcoordinationofallactivitiesofpersonnelengagedinofficeadministrationandoperationofthedepartment.负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。RESPONSIBILITIESANDMEANS职责和方法Responsiblefortheoveralloperationandco-ordinationofvariousFood&Beveragedepartmentssuchascoffeeshop,Roomse4rvice,SpecialtyRestaurant,NightClub,allthekitchens,stewardingetc.全面负责餐饮部分部门的运作如,咖啡厅,地中海餐厅,送餐服务,中餐厅,夜总会,所有厨房及管事部等部门.ADMINISTRATIVERESPONSIBILITIES行政职责ExercisesadministrationandsupervisesthroughFood&BeverageManager,ExecutiveChefandRestaurantManagers.通过餐饮部经理,行政总厨及各餐厅经理进行监督管理Conferswithmanagementonreports,forecasts,budgetpolicyandfutureplanning.与管理当局商议报告,预算及今后的计划Preparesreportsformanagementincludingbudgetandforecasts.准备预算和预报给管理当局SurnishesguidancetoRestaurantManagersonemployeestraining,publicrelationsandsalespromotion.对各餐厅经理进行公关意识机及销售得指导培训TakeresponsibilityforanytaskassignedbytheGeneralManager,eventhoughitmightnotconcerntheFood&BeverageDepartment.听命于总经理的任何工作委派,既使此事可能与餐饮部无关FollowthroughonanytaskassignedbytheGeneralManager,eventhoughitmightnotconcerntheFood&BeverageDepartment负责完成总经理的分派的任何工作安排,及餐饮部所涉及的工作并需在有效时间内完成GivecommentstotheGeneralManagerontheprogressofalltasksassignedbytheGeneralManager,andonthosetasks,selfassigned,withinareasonabletimelimit.对那些由总经理委派的工作给以信息反馈.Performsrelateddutiesandspecialprojectsasassigned负责及完成其他任何特别的工作委派TECHNICALRESPONSIBILITIES技术职责Recommendstomanagement,regardingchangesorinnovationsinplans,policies,proceduresandequipment.就有关计划,政策,程序,设备的改变或创新向管理当局加以建议Toconduct,togetherwithFood&BeverageManagerand/orRestaurantManagers,actualinspectiontours,checksondepartmentaloperationsandspecialprojects.与餐饮部经理及各餐厅经理一起进行巡查并对部位的操作及特别事宜加以检查Establishesstandardsandnormsoffoodandbeveragequalityandpurchasing.建立健全食品和饮品销售,趋势,盘存等加以复审Reviewsprices,sourcesofsupply,foodandbeveragesales,trends,inventories,etc.对价格,供货来源,食品及饮品销售,趋势,盘存等加以复审COMMERCIALRESPONSIBILITIES商业职责WorkswithRestaurantManagersintestingandexperimentalprojectstoupgradeproductorprocedure.为了使产品更上一层楼与各餐厅经理们一起进行尝试及试验性的工作MeetsperiodicallywithRestaurantManagerstoreviewoperationsanddiscussesmethodsofimprovingproceduresandwaystomeetunusualbusinessdemands.定期与各餐厅经理碰头以复审经营并研究改善的方式方法以及特别生意的需求Meetswithpurveyorstolearnofnewproductsormethods.同食品供应商接触以便学习新产品或新方法Meetswithcustomeronspecialfunctionsanditsarrangements.与客人商谈宴会具体事宜Keepsawareoftrends,practicesandequipmentinfoodandbeveragepreparationandserviceinthehotelandrestaurantfieldthroughtradeliteratureandactualvisits.参加供货会并阅读产品资料以对新产品新方案及新设备加以了解Improvessalesvolumeinalloutletsbymeansofup-to-datemarketing,menus(seasonalandspecial),festivals(barters,airlinesorothersisterhotels),andspecialfoodandbeveragepromotions.提高整个部门的营业额.换句话说,憝对新的市场,时令菜,节日(易货,航空及其他兄弟饭店),及特别餐饮推销HUMANRESPONSIBILITIES人事职责MaintainscloseliaisonwithotherDivisionHeadsandDepartmentHeads.与其他部门总监或经理们保持密切联系Conductsconstanttraining(notonlyonthejob)andevaluationofeachemployee,rotation,incentiveprograms,jobdescriptions,andinitiatesstaffrecreation.经常对每个员工进行培训并作出评估,给员工以鼓励及交流工作职责以及娱乐活动的培训RELATION工作关系Establisheseffectiveemployeerelationsandmaintainsthehighestlevelofprofessionalism,ethicandattitudetowardsallhotelguests,clients,headsofdepartmentandemployees.建立良好的人事关系，在工作中树立良好的工作形象，给饭店的客人、客户、部门经理和员工以热情和专业化的服务。JOBDESCRIPTIONJOBTITLE:FOOD&BEVERAGEMANAGER职务餐饮部经理DEPARTMENT:F&BADMINISTRATION部门餐饮管理JOBCODE:FB2代码REPORTTO:FOOD&BEVERAGEDIRECTOR上级主管餐饮部总监GENERALMISSION职责概述Responsibleforoverallsupervision,planning,controlandcoordinationofallactivitiesofpersonnelengagedinofficeadministrationandoperationofthedepartment.负责监督、计划、控制及协调有关办公室行政管理及本部门各餐饮的工作。RESPONSIBILITIESANDMEANS职责和方法Implementsandenforcessafetyregulationsandhouserules.加强安全及内部的规章制度。EstablishescontrolproceduresinalloperationaspectinaccordancewiththeHotelpolicy.要根据饭店的规章制度建立本部的规章制度。ADMINISTRATIVERESPONSIBILITIES行政职责DevelopsandadministersF&Bbudget,actionplanandpromotionalactivitiesofthedepartment;stimulatessalesandprofit,controlso