饭店基础英语

饭店基础英语BasicHotelEnglishGreeting问候Howdoyoudo!Goodmorning/afternoon/evening!Howareyou(doing)?Nicetomeet/seeyou!WelcometoHongFuHotel!NUMBER数字基数词：主要表示数量，13-19都以-teen结尾，20-90等十位整数都以-ty结尾。序数词：主要表示次第，如在表达楼层时，我们就用序数词。第4-19都由相应的基数词加-th构成。第20-90等十位整数的词是由相应的基数词去词尾-y，加-ieth构成。Number数词基数词序数词及缩写基数词序数词及缩写基数词序数词及缩写onefirst1stthirteenthirteenth13thtwentytwentieth20thtwosecond2ndfourteenfourtenth14ththirtythirtieth30ththreethird3rdfifteenfifteenth15thfortyfortieth40thfourfourth4thsixteensixteenth16thfiftyfiftieth50thfivefifth5thseventeenseventeenth17thsixtysixtieth60thsixsixth6theighteeneighteenth18thseventyseventieth70thsevenseventh7thnineteennineteenth19theightyeightieth80theighteighth8thninetyninetieth90thnineninth9thtententh10theleveneleventh11thtwelvetwelfth12thAsking/inquiring征询用语Wouldyouliketoleaveamessage?您需要留口信么？Ibegyourpardon?您能再说一遍么？Whatdoyouthinkofourservice?您觉得我们的服务怎么样？MayIknowyourname/roomnumber?能告诉我您的名字/房号么？NUMBER数字小数：小数点读point,小数点以后的数按个位基数词依次读出。分数：由基数词作分子，序数词作分母构成，除分子是1外，序数词都用复数。如：1/3onethird3/5threefifths百分数：％为percent如：10%tenpercentDay日的表达Yesterday昨天Today今天Tomorrow明天Thedayaftertomorrow后天Thedaybeforeyesterday前天Week星期的表达Week星期Weekend周末根据西方人的习惯，每周日为一个星期的第一天，周六为一个星期的最后一天。Whatdayisittoday?今天星期几？It’s……星期日至星期六：Sunday(Sun.)Monday(Mon.)Tuesday(Tue.)Wednesday(Wed.)Thursday(Thur.)Friday(Fri.)Saturday(Sat.)Arousingattention提醒用语Mindyourstep.请走好。Afteryou.您先请。Pleasedon’tleaveanythingbehind.请带好您的随身物品。Pleasedon‘tsmokehere.这里不允许吸烟。Hereyouare.给您。Beawareoftheceiling,sir.小心头顶，先生。Howtoexpresstimes?时间表达：What’sthetimenow?现在几点了？MayIknowthetimenow?我能知道现在的时间么？It’s……Usefulwords:hour小时minute分钟second秒quarter刻half半o’clockX点整Howtoexpresstimes?时间表达：Threewaystoexpresstime三种表达时间的方法1.hour(时)+minute(分)2.minute(分)+past+hour(时)3.[60-minute(分)]+to+[hour(时)+1]Exercise:15:0511:059:3014:587:455:15Expressinggoodwishes祝福用语Congratulations!祝贺你！MerryChristmas!圣诞快乐！Happynewyear!新年快乐！Haveagoodtime!祝您愉快！Haveanicetrip!祝您旅途愉快！Enjoyyourstay！祝您住宿愉快！Answer回答：Youtoo./Thesametoyou！/重复祝福语。你也一样！Month月的表达Month月What’sthedatetoday?今天几号？It’sthefirstofMay.今天是五月一日1-12月：January(Jan.)February(Feb.)March(Mar.)April(Apr.)MayJune(Jun.)July(Jul.)August(Aug.)September(Sep.)October(Oct.)November(Nov.)December(Dec.)Years&Seasons年和季节的表达年Year年初Thebeginningofayear年底Theendofayear去年Lastyear今年Thisyear闰年Leapyear1643年Sixteenforty-threeYears&Seasons年和季节的表达季节Season春季Spring早春Earlyspring夏季Summer盛夏Midsummer秋季Autumn/fall晚秋Lateautumn冬季winterServiceSentences服务用语I’matyourservice.乐意为您效劳。Excuseme.打扰了。MayIhelpyou?我能帮您吗？It’smypleasure.这是我的荣幸。WhatcanIdoforyou?有什么可以为您效劳？Sorrytointerruptyou.对不起，打扰一下。Servicehoursare:7:00-23:00.我们的营业时间是7:00到23:00。Taste味道的表达Howisittaste?It’s……Delicious美味的Sweet甜的Sour酸的Salty咸的Bitter苦的Hot辣的Terrible糟糕的Colors色彩的表达redyellowgreenbluewhiteblackorangepinkpurplegreybrowncreambluegreencrimson在表达颜色的深浅时，直接在颜色前加dark（深）或light（浅）即可。如深蓝色为darkblue,浅红色为lightred.Whatcolorisit?It’s……Asking/inquiring征询用语MayItakeyourordernow?现在可以点菜了么？MayIhaveyoursignatureplease?/Pleasesignhere.请签字。HowaboutaXXX?XXX怎么样？WouldyouliketohaveXXX?用点XXX怎么样？DepartmentName饭店各部门名称（1）•管家部：Housekeeping(H/K)•前厅部:FrontOffice(F/O)•人力资源部:HumanResourcesDepartment(H/R)•工程部:EngineeringDepartment(ENG)•餐饮部:FoodandBeverageDepartment(F&B)DepartmentName饭店各部门名称（2）总办：ExecutiveOffice(EO)保卫部：SecurityDepartment(SEC)销售部：SalesandMarketingDepartment(S&M)财务部：FinanceDepartment(FIN)娱乐部：EntertainmentDepartment(ENT)厨房：KitchenThetitleofatechnicalpost职称（1）GMGeneralManager总经理EXCGMExecutiveGeneralManager执行总经理DeputyGMDeputyGeneralManager副总经理AssGMAssistantGeneralManager总经理助理Director总监AMAssistantManager大堂经理Manager经理DeputyManager副经理Thetitleofatechnicalpost职称（2）MODManagerOnDuty值班经理Supervisor主管Captain领班Attendant客房服务员Waiter/Waitress男/女服务员Clerk文员cashier收银员Operator接线员Bellboy行李生Receptionist接待员Expressingthanks致谢Thankyou.谢谢你！Thankyouverymuch.非常感谢！Thankyoufortellingus.谢谢您告诉我们！Thankyouforwaiting.谢谢您的等待！Answer回答：Youarewelcome.Mypleasure.Apologizing致歉Ibegyourpardon,sir.（请客人重复时）Excusemeforinterrupting.(不得以打扰客人时).Sorrytohavebotheredyou(打扰客人后).I'msorry,Aguestiswaitingforme(中止谈话时用).I‘msorry,Thehouseisfullybooked.（客满时用）Answer回答：That'sallright.Itdoesn'tmatter.Farewell告别Goodbye!再见！Seeyou!再见！Goodnight!晚安！Hopetoseeyouagain!欢迎下次光临！Directions有关方向的表达HowcanIgettothe……?去XXX怎么走？Goupstairs/downstairs.上/下楼。It‘sonthesecond(third)floor.在二楼。Thisway,please.请这边走。Turnleft/right.左/右转。Itwillbeonyourright.在您的右边。Aboutcomplaints处理投诉用语（1）Don’tworry.不要担心。Iapologizeforthis.我为此事道歉。I‘mafraidit’sagainstthehotel‘sregulations.对不起，这不符合酒店的规定。I'llreportittoourmanager.我会把此事报告给经理。Aboutcomplaints处理投诉用语（2）Iassureyouitwon’thappenagain.我保证此事决不会再次发生。We‘llgiveyoua10%(tenpercent)discount.我们会给您打九折。I‘lllookintothematter.我会调查一下。Itwon‘tbetoolong,sir.时间不会太长的，先生。Weather关于天气What’stheweatherliketoday?今天天气如何？TodayisXXX.Cloud云cloudy阴天Sun太阳sunny晴天Rain雨rainy下雨天Fog雾foggy雾天Wind风windy刮风天Snow雪Snowy下雪天