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©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.(,2007),,,;,,,,,,:,,(,2002),,,,()1.2000,(TaubmanCenterforPublicService)(e2GovernmentSurvey),2005,1981797,,11,,,,,,651©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.:,,Y=4,N=0;,1,28:(GraduateDepartmentofPublicAdministration)MarcHolzer200398,84,Holzer,,,HolzerMoon2002,,5,22,,,,,3.(Accenture)2000,:;,,,3()1.2002,673132201129751©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.(Forms)20%:;;;;;;;;//;;//:GIS;;;/:/;20%/:;;;;;:;;;FAQ;;;;Webmaster20%CommentsFeedback;Newsletter;BulletinBoardChat;Forum;;;;;//:(publish);(interact);(transact)30%(insight);(customerservices);(interaction);(organi2zation);(network);(support)::;;;;;:;;;;;;;:;;:;;;:;;;:/;;:©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.::,(OSA)::,;::,:(OAA)::::;:::IT.SOHU.COM.(EGR),(OSA)(OAA),,3.2004,,,,2006,,,,,6,951©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.(20%):(2%)(2%)(3%)(2%)(3%)(4%)(4%)(42%)(15%):(10%)(5%)(7%):(1%)(1%)(3%)(1%)(1%)(8%):(7%)(1%)(24%)(3%)(1%)(2%)(8%):(3%)(5%)(5%):(5%)(7%):(3%)(4%)(28%)(7%):(2%)(3%)(2%)(7%):(2%)(3%)(2%)(7%):(2%)(3%)(2%)(3%):(1%)(1%)(0.5%)(0.5%)(6%)(2.5%):(0.5%)(0.5%)(0.5%)(0.5%)(0.5%)(0.5%):(0.5%):©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.:,,Y2or2N,,,,,,,,,,,,,,,3.,,,:,,,,,,,,,///,,Tab??,??,?,,4.,,,(1):,,,,,(/://::FAQWebmaster316),,,,24%,,161©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.(2):,,,,,//,//,(3):,,,,,,,:,;,,,,,(4):,,20%,,,42%,,,,,,,,,,,,,,,:,,2005,,,,,,,,,,261©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.[1]Accenture.eGovernmentLeadership:HighPerformance,MaximumValue[R].[2]CharlesKaylor,RandyDeshazo,DavidVanEck.Gauginge2government:AreportonimplementingservicesamongAmericancities.GovernmentInformationQuarterly,2001,(18).[3]DarrellM.West.GlobalE2Government[R].[4]DavyJanssen,SabineRotthier,KrisSnijkers.Ifyoumeasureittheywillscore:Anassessmentofinterna2tionaleGovernmentbenchmarking[J].InformationPolity,2004,(9).[5]DepartmentofEconomicandSocialAffairsDivisionforPublicAdministrationandDevelopmentManage2ment.UNGlobalE2governmentReadinessReport2005:FromE2governmenttoE2inclusion[R].[6]FayDurrant.e2GovernmentandtheInternetintheCaribbean:AnInitialAssessment[M].SpringerBerlin/Heidelberg,2002.[7]MarcHolzer,etc.DigitalgovernanceinmunicipalitiesworldwideAnassessmentofmunicipalWebsitesthroughouttheworld[R].[8][9],.[J].,2004,(23).[10].[R].=203,2001.[11].(2006)[R].[12],.[J].,2006,(12).[13].2006[EB/OL].[14],.[J].,2006,(109).[15].()[D].,2005.[16].[J].,2005,(2).[17].:[EB/OL].[18].()[D].,2005.[19].[J].,2005,(24).361©1994-2010ChinaAcademicJournalElectronicPublishingHouse.Allrightsreserved.:SunXiaoya,YinChang,ZhangChuanxia:Postgraduates,inCommunicationInstituteofZhejiangUniversity16.:M.A.SchoolofJournalismCommunicatiom,WuhanUniversity17.:LuoYicheng:Dean,ProfessorinSchoolofJournalism&CommunicationinWuhanUniversity;ResearchFellow,MediaDevelopmentResearchCenter18.:YeXiaohua:AssociateProfessor,SchoolofJournalism&CommunicationinWuhanUniversity19.:FuLin:RongtongFundManagementCo.Ltd20.:ChenLidan:Professor,JournalismandSocialDevelopmentResearchCenter,RenminUniversityofChina21.:WuJinwei:Postgraduate,RenminUniversityofChina22.:XiaQiong:ProfessorinSchoolofJournalism&CommunicationinWuhanUniversity23.:LiYang:Ph.D.Candidate,SchoolofJournalism&CommunicationinWuhanUniversity24.:ShiTao:Lecturer,SchoolofLiteratureinYanTaiUniversity25.:FangXiaohong:Professor,SchoolofJournalism&CommunicationinNanJinNormalUniversity26.:WangHando