65酒店英语培训手册

I酒店英语培训手册EnglishTrainingManual目录基本礼貌英语CourtesyEnglish.................................................................................1一.欢迎问候语WelcomeandGreeting.................................................................1二.祝贺语Congratulation.....................................................................................1三.告别语Farewell...............................................................................................2四.征询语Requests..............................................................................................2五.应答语Responses...........................................................................................2六.道歉语Apologies.............................................................................................3七.婉言推托语Refusal.........................................................................................4八.接听电话语TelephoneSentences...................................................................4九.答谢语ThanksandAnswers...........................................................................5十.指路用语Givingdirections...............................................................................5十一.提醒用语Remindwords...............................................................................6十二.情景应对Situationalresponses....................................................................6十三.酒店部门名称.............................................................................................10十四.节日和庆祝日.............................................................................................13十五.旅游景点Scenicspots..............................................................................14酒店英语培训手册II前厅服务FrontOfficeService..................................................................................15一.关键词语Keywords......................................................................................15二.基本句型BasicSentences.............................................................................17三.情景对话Conversation..................................................................................19客房服务HousekeepingService.............................................................................23一.关键词语Keywords......................................................................................23二.基本句型BasicSentences............................................................................27三.情景对话Conversation..................................................................................29餐馆英语Food&Beverageservice..........................................................................35一.关键词语Keywords......................................................................................35二.基本句型BasicSentences.............................................................................38三.情景对话Conversations...............................................................................40康乐服务RecreationService...................................................................................47一.关键词语Keywords....................................................................................47二.基本句型BasicSentences:...........................................................................49情景对话Conversation.......................................................................................50酒店英语培训手册1基本礼貌英语CourtesyEnglish一.欢迎问候语WelcomeandGreeting1.Goodmorning(afternoon,evening),sir(madam).早上（下午，晚上）好，先生（夫人）。2.Welcometoourhotel.欢迎光临我们酒店。3.Welcometostayinhotel.欢迎住在我们酒店。4.Howdoyoudo?您好吗？5.Hownicetoseeyouagain.真高兴再次见到您。6.Ihopeyou’llenjoyyourstayinghere.我希望你们在这儿逗留愉快。7.Haveanicestaywithus.希望您与我们在一起时开心愉快。8.Didyouhaveanicetrip?旅途愉快吗？二.祝贺语Congratulation1.Congratulations.恭喜您。2.Happynewyear.新年快乐。3.Happybirthdaytoyou.生日快乐。4.MerryChristmas.圣诞快乐。5.Wishyoueverysuccess.祝您成功。6.Wishyougoodluck.祝您好运。7.Haveagoodjourney.祝您旅途愉快。酒店英语培训手册28.Haveaniceweekend.祝您周末愉快。三.告别语Farewell1.Goodbye.再见。2.Seeyoutomorrow.明天见。3.Wishyoucomeagain.希望再次光临。4.Haveagoodtripandsaftjourney.希望您一路平安，旅途愉快。5.goodbyeandhopetoseeyouagain.再见，希望再见到您。6.Haveanicetrip.旅途愉快。四.征询语Requests1.May(can)Ihelpyou?我可以帮您吗？2.WhatcanIdoforyou?我能为您做什么？3.IsthereanythingIcandoforyou?我还能为您做些什么？4.willittroubleyou?那会麻烦您吗？5.Wouldyoulike…?您喜欢…？6.Wouldyoumindif…？五.应答语Responses1.Youarewelcome.愿意效劳。2.Itdoesn’tmatter.没关系。3.Isee.我明白了。酒店英语培训手册34.Thankyouverymuch.非常感谢您。5.Thankyouforyoukindness.谢谢您的好意。6.I’lldoitforyourightaway.我马上为您服务。7.I’mgladtoserveyou.乐意为您服务。8.Sorrytohavekeptyouwaiting,sir/madam.很抱歉，让您久等了，先生/小姐。9.I’llbewithyouinamoment.我一会儿就来为您服务。10.Thankyouforyouradvice(information,help),感谢您的忠告（信息.帮助）。六.道歉语Apologies1.Excuseme对不起。2.Iapologizeforthis.我为此道歉。3.I’msorrytodisturbyou.真抱歉打扰您。4.I’msorry,it’sourfault.对不起，是我们的过错。5.Thanksforyourreminding.谢谢您的提醒。6.We’lltryourbesttotakesomemeasures,sothatyoucanbesatisfied.我们将尽力使您满意。7.Pleaseforgetit,sir/madam.请不要放在心上，先生/小姐。8.I’msorryaboutit.关于那件事，我很抱歉。酒店英语培训手册4七.婉言推托语Refusal1.I’msorryIcan’thelpyou.真抱歉我不能帮您。2.It’sverykindofyoubut…您的好意我领了，可是…3.Thankyou，no.Wearenotallowedtodrinkonduty.谢谢，但是我们上班时不方便饮酒。八.接听电话语TelephoneSen