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BTNetworkTransformationPaulReynoldsCEOBTWholesaleForward-lookingstatements-cautionCertainstatementsinthispresentationareforward-lookingandaremadeinrelianceonthesafeharbourprovisionsoftheUSPrivateSecuritiesLitigationReformActof1995.Thesestatementsinclude,withoutlimitation,thoseconcerning:expectationsregardingcustomergrowth,investmentplans,strategy,andthebenefitsofnewinitiatives;thepossibleorassumedfutureresultsofoperationsofBTand/oritslinesofbusiness;expectationsregardingproductvolume,revenuetargetsand/orgrowth,capitalexpenditure,networkinfrastructureandsavings,customersatisfaction,freecash-flow,marketshare,costreductionsandcashsavings,productivityimprovements,andprofitability.AlthoughBTGroupbelievesthattheexpectationsreflectedintheseforward-lookingstatementsarereasonable,itcangivenoassurancethattheseexpectationswillprovetohavebeencorrect.Becausethesestatementsinvolverisksanduncertainties,actualresultsmaydiffermateriallyfromthoseexpressedorimpliedbytheseforward-lookingstatements.Factorsthatcouldcausedifferencesbetweenactualresultsandthoseimpliedbytheforward-lookingstatementsinclude,butarenotlimitedto:materialadversechangesineconomicconditionsinthemarketsservedbyBTanditslinesofbusiness;futureregulatoryactionsandconditionsinBT’soperatingareas,includingcompetitionfromothersintheUKandotherinternationalcommunicationsmarkets;selectionbyBTanditslinesofbusinessoftheappropriatetradingandmarketingmodelsforitsproductsandservices;fluctuationsinforeigncurrencyexchangeratesandinterestrates;technologicalinnovations,includingthecostofdevelopingnewproductsandtheneedtoincreaseexpendituresforimprovingthequalityofservice;prolongedadverseweatherconditionsresultinginamaterialincreaseinovertime,stafforothercosts;developmentsintheconvergenceoftechnologies;theanticipatedbenefitsandadvantagesofnewtechnologies,productsandservices,includingbroadbandandothernewwaveinitiatives,notbeingrealised;thetimingofentryandprofitabilityofBTanditslinesofbusinessincertaincommunicationmarkets;significantchangesinmarketsharesforBTanditsprincipalproductsandservices;totheextentthatBTchoosestosellassetsorminorityinterestsinitssubsidiaries,prevailingmarketlevelsforsuchsales;generalfinancialmarketconditionsaffectingBT’sperformance;andthereintegrationofConcert.BTGroupundertakesnoobligationtoupdateanyforward-lookingstatements,whetherasaresultofnewinformation,futureeventsorotherwise.7StrategicPriorities1.Customersatisfaction2.Financialdiscipline3.Broadband-attheheartofBT4.Valueaddedsolutionsformulti-siteorganisationswithEuropeanoperations5.AclearNetworkstrategy,withunifiedmanagementofallUKnetworks6.Aclearstrategyforeachcustomergroup,includingnewservicesandbrandextension7.Diverse,skilledandmotivatedpeopleBTNetworks:Investment&TransformationPrioritiesintheUKandAbroad•SupportBT’spushintoBroadbandandData•Constrainexistingnetworkinvestment,whilesupportinggrowthincurrentproducts•ProvideNetworkInfrastructureforeachLineofBusiness•FocusinvestmentonNewandIntermediateBTGroupCapitalInvestment2002/03PropertyandOther1%Computing2%GlobalNetworks11%UKNetworks73%Fleet6%Retail5%Solutions2%KeyInvestmentPrinciples•Optimisecapexinvestmentforoperationalcostreduction•StringentGovernanceandinvestmentreviewthroughout–Re-usebeforenewpurchasewhereverappropriate–Forecastsguide;capacitymanagementdelivers•PositiveimpactonnetworkQualityofService–SupportingCustomerSatisfaction•Managefuturedirection•ReturnonInvestmentWeightedAverageCostofCapital•ReviewofactualbenefitsagainstPredictedoutcomeCurrentUKNetworks:CentralNervousSystemBTNetworkOLOs/ISPsAccess&AggregationTransport&SwitchSoftware&IntelligenceIP&ATMPlatforms‘Narrowband’PSTNSwitchHighbitrateTransmissionNetwork(150Mbit/s)2Mbit/sTransmissionN’wkCoreFibresNetworkIntelligenceProductApplicationseg.CallminderNetwork&CustomerMgtCoreOLOsMobileOLOsISPsLocalLoopOLOsAccessSDHAccessFibreSmallBusiness(DSL)DistributionFrameBroadbandAccessCopperUBBAllUKNetworksnowunderunifiedmanagementConcentratorTheNetworkJourneyNetworkIntelligence•Voice-oriented•Centralised•Closedinterfaces•Multi-mediacapable•Distributed•OpeninterfacesSwitchingandRouting•Narrowband•64kbit/s•CircuitswitchingCoreTransmission•2Mbit/snetwork•Hands-on•MixofoldandnewAccess&Aggregation•Overlappingtechnologies•Limitedintegration•AggressiveDSLroll-out•Transformationdesign•Multi-serviceaccessFocushasdecisivelyshiftedtowardsNewTechnologies•Multi-service•IP•Packetswitching•622Mbit/snetwork•Directfibre•OpticalnetworkingGreaterInvestmentFocusonNewTechnology0%10%20%30%40%50%60%70%80%90%100%2000/012001/022002/032003/04NewIntermediateExistingUKNetworks’InvestmentProfileDomainsSwitching&RoutingNetworkIntelligenceCoreTransmissionAccess&AggregationEXISTING(Specifictoexistingservicesi.e.can’tbereused)ValueAddedServicesChargecardAdvancedServicesUnitPSTN/ISDNswitchingSystemXAXENarrowbandelectronics•PDHINTERMEDIATE(Independentofexistingornewi.e.canbereused)SignallingNetworkSignalTransferpointsAdvancedPacket,ATMNextGenerationSwitchDLEConsolidationHighbandwidthFibreSDHMSHSDHMeshInfrastructureCopperE-nodeAcce