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客房前台接待常用对话中英对照国际长途IDDcalls国内长途DDDcalls市内电话Localcalls声讯电话Informationcalls电话收费项目TheItemsofTelephoneCharges国际长途IDDcalls:0.88元/6秒0.88yuanper6seconds港澳台Hongkong、Macau、Taiwan0.22元/6秒0.22yuanper6seconds国内长途DDDcalls:0.077元/6秒0.077yuanper6seconds市内电话Localcalls:首3分钟0.22元,以后每1分钟0.11元。thefirst3minutes0.22yuan,theneachadditionalminute0.11yuan声讯电话Informationcalls1-2元/分钟1.00-2.00yuanperminute电话收费标准TelephoneCharges复印PHOTOCOPYINGSERVICEA4每张人民币1元A4PAPERRMB1PERPAGEA3每张人民币2元A3PAPERRMB2PERPAGE打字TYPINGSERVICEA4每张人民币10元(250个汉字以内)A4RMB10PERPAGE(250words)商务中心价目表(一)BUSINESSCENTERPRICELIST传真FAX1、发往国际的传真(TOFOREIGNCOUNTRYFAX)0.88元/6秒+3元×张数0.88YUANPER6SECONDS+THREEYUAN×PAGES2、发往港澳台的传真(TOHONGKONG、MACAU、TAIWANFAX)0.22元/6秒+3元×张数0.22YUANPER6SECONDS+THREEYUAN×PAGE3、发往国内的传真(TODOMESTICFAX)0.077元/6秒+3元×张数0.077YUANPER6SECONDS+THREEYUAN×PAGES4、发往市内传真每张3元LOCALFAXTHREEYUANPERPAGE5、收传真每张2元INCOMINGFAXTWOYUANPERPAGE商务中心价目表(二)BUSINESSCENTERPRICELIST请问您有预订吗?Doyouhaveareservation,please?请出示您的护照。MayIhaveyourpassportforamomenttomakeacopyplease?请问您预住几天?Howlongwillyoubestayinghere?请问您付现金还是信用卡?Howwouldyouliketopay,incashorbycreditcard?入住Checkin请您先付400元预付金,其中您的房费为199元/天,其余部分作为预付金,您可以在餐厅签单和使用我们的电话。Wetakeprepaymentnowatcheckin,Pleasepay400yuanasanadvancedeposit,ofwhich199yuanisforyourroomchargeofonenightandtherestofitisasadvancepayment.Youmaysignthebillinthehoteldining-roomandmakecallsinyourroom.Anyamountleftwillbereturnedtoyouatcheckout.入住Checkin请出示您的信用卡,我将在您的信用卡里做400元预授权,这笔钱暂时通过银行冻结,结帐时需要您再次出示信用卡,我们将在您的预授款里根据您的实际消费做离线交易。MayIhaveyourcreditcardplease?Wewillbookapre-authorizationof400yuanonyourcreditcardasanadvancedeposit.Thisamountofmoneywillbetemporarilyfrozenbythebank.Whenyoucheckout,pleaseshowusyourcreditcardagain.Wewillmakethepre-authorizationcompletionofyourcreditcardandtaketheamountofyourdepositoutofthehotelbill.入住Checkin请您在银行POS签购单上签名,以确认400元预授权。Wouldyoupleasesignyournameontheprintedslipfromthebanktoconfirmthepre-authorizationof400yuan?您的退房时间为明天中午12:00之前。Yourcheck-outtimeshouldbebefore12:00tomorrow.如有贵重物品请寄存在总台保险箱。ValuablesmaybedepositedfreeofchargeinasafetydepositboxattheReceptiondesk.入住Checkin请出示您的房卡和预付金收据。Wouldyoupleaseshowusyourroomkeycardandthedepositreceipt?您一共消费199元,我为您做了预授完成,请您在这张POS签购单签字确认。Yourhotelbilltotals199yuan.AsIhavemadeyourpre-authorizationcompletion,wouldyoupleasesignyournameontheprintedslip?退房Checkout请您输入密码。Pleaseinputyourpassword.请您在结帐单上签字确认。Wouldyoupleasesignthebill?您一共消费100元,您的预付金是400元,找您300元。Yourhotelbillcomesto100yuan.Asyouhavealreadypaidadepositof400yuan,youwillbegivenback300yuan.Wouldyouliketocheckit?退房Checkout预付金收据遗失(missingthedepositreceipt):请您在帐单上注明“预付金收据丢失”,并签名。Wouldyoupleasewritedownthewords“Mydepositreceiptismissing”andsignyournamerighthere?请问您下一站将去哪个城市,我们可以为您预订下一站房间。Wouldyoupleasetellusyournextdestination,canwereservearoominadvance?这是订房中心的名片,如果下次您入住,可以提前打电话预订,我们会为您保留房间。Thisisourcallcentercard,ifyouwanttostayagain,pleasereserveroominadvance,wewillkeeptheroomforyou.退房Checkout我们的住宿计费是从早晨8点开始,到第二天中午12点作为一天。Onefullday’schargeisfrom8:00amto12:00pmnextday.Youmaycheckinatanytimeduringthis24hours.Butyoumustcheckoutbynoon.您的退房时间应该是中午12点,12:00-18:00之间退房需要加收您半天的房费;18点之后退房将收您一天的房费,也就是和第二天12点退房收相同的费用。Thecheck-outtimeis12:00atnoon.Pleasebeinformedthatahalfday’srentischargedagainstaroomnotvacatedbetween12:00noonand18:00p.mandroomsnotvacatedafter18:00p.m.arechargedforoneextranight.退房Checkout我们有商务房,房间内是一张1.8米宽的大床,219元/天。标准间是一大一小床,199元/天,适合三口之家,都提供免费宽带上网服务,请问您需要哪一种房型?Wehaveabusinessroomwithaqueen-sizebed.Theroomrateis219yuanpernight.Wehaveastandardroomwithtwobeds,oneislargeandtheotherissmall,whichissuitableforafamilyofthree.Theroomrateis199yuanpernight.Thereiscomplimentarywiredinternetaccessavailableinallguestrooms.Whatkindofroomwouldyouprefer?房型介绍Roomtypeintroduction如果您需要,我们可以为您提供无烟房。Wouldyoucareforasmokingornon-smokingroom?对不起,单间现在已经客满了,标准间可以吗?I’mafraidwehavenosingleroomsavailable,wouldyoulikeastandardroom,please?房型介绍Roomtypeintroduction如果您需要用早餐,可以在总台购买早餐券,15元/位。早餐时间为6:45—9:30,餐厅在一楼。Weofferbuffetbreakfastinthehotelrestaurantfrom6:45to9:30.Therestaurantisonthe1stfloor.YoucanbuybreakfastcouponsinadvanceattheReceptiondesk.Eachcouponis15yuanperperson.我们取开水是自助式的,楼层过道有开水炉和取开水的指示牌,您可以在那里自助取水。Wehaveboiledwatersupplyinthecorridoroneachfloorandyoucanfetchitanytimeoftheday.出门左转,沿街直走200米右手边就是24小时便利店。Gooutofthehotelfirst,andthenturnleft.Thereisa24-hoursconveniencestorejustalongthestreetwhichisabout200metersawayfromthehotel.问询Inquire如何打市内电话(Howtomakelocalcall):市内电话:9+号码,是免费的。Forlocalcalls,pleasedial9togetanoutsidelinefirstandthenthenumberyouwant.Localcallsmadefromthehotelroomarefreeofcharge.如何拨打国内长途电话(Howtomakedomesticdirectcall):国内长途:座机9+区号+号码,**元/分钟Fordomesticdirectcalls,pleasedial9first,thenfollowedbytheareacode,andfinally,dialthenumberyouwant.ThefeeisXXyuanperminute.问询Inquire国内长途:手机9+0+号码,**元/分钟Tocallamobilephone,pleasedial9first,thenfollowedbythenumber0,andfinally,dialthetelephonenumberyouwant.ThefeeisXXyuanperminute.如何拨打国际长途电话(HowtomakeIDDcalls):国际长途:9+国家号码+区号+号码,**元/分钟。国际长途是关闭的,如需拨打,请告知总台为您开通。TodialInternationalcalls,pleasedial9first,thenfollowed
本文标题:前台接待常用对话(山东鸿腾商务酒店管理公司)
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