新职业英语1酒店英语--Unit 2

新职业英语中国劳动关系学院高等职业技术学院ListeningSpeaking4Warming-up1Reading23BackNextHomeWriting5Project6VocabularyandStructure7ListeningScript8Unit2CheckingInWarming-upgreetingtheguest—Bcheckingthereservationrecord—Daskingfortheguest’spassport—Aaskingtheguesttofillintheregistrationform—CSuggestedAnswersBackNextHomeUnit2CheckingInTask1Matchthestepsofcheckinginwiththeircorrespondingpictures.Warming-upA—FrontDeskB—roomcardC—breakfastcouponD—receiptE—IDcardF—receptionistSuggestedAnswersBackNextHomeTask2Writeeachofthewordsorexpressionsunderitscorrespondingpicture.Unit2CheckingInWarming-upSuggestedAnswersBackNextHomeTask3Thefollowingstatementsdescribethejobprocedureofareceptionist.Discusswithyourpartnerandputtheminthecorrectorder.Unit2CheckingInCorrectorder:AECDBFWarming-upFrontOfficeOrganization:BackNextHomeUnit2CheckingInFrontOfficeLobbySwitch-boardExecutiveFloorBusinessCenterReceptionDeskCashier’sConciergeInformationDeskBellmanWarming-upMoreaboutFrontOffice(1):LobbyBackNextHomeUnit2CheckingInWarming-upMoreaboutFrontOffice(2):ReceptionDeskReceptionistBackNextHomeUnit2CheckingInTask1Trytoanswerthefollowingquestionsbeforeyoureadthepassage.1.Whatdutiesdoesareceptionistperform?2.Doyouknowhowthereceptionistchecksinwalk-inguests?ReadingBackNextHomeUnit2CheckingInReadingThereceptionistshouldcheckinguestswithorwithoutreservations,answeranyquestionsfromtheguests,helpguestswithanyproblems,answertelephones,takemessages,andhandlecomplaints.SuggestedAnswers1.Whatdutiesdoesareceptionistperform?BackNextHomeUnit2CheckingInReadingForthewalk-inguest,thereceptionistfirstaskstheguestthesamequestionsaskedinthereservationprocess.Thereceptionistshouldalsochecktheguest’srequirementagainsttheroomavailabilityinthereservationsystem.Aftertheguestdecidestotakearoominthehotel,thereceptionistthengivesouttheregistrationformtotheguesttofillout.Whentheguestcompletestheform,thereceptionistmusthaveacheckandmakesuretheinformationitemsareenteredcorrectly.Afterregistration,thereceptionisttellstheguesthisroomnumberandtheflooritison.Thenhegivestheguesthisroomcardandkeycard.Finally,thereceptionistshouldwishtheguestanenjoyablestayatthehotel.SuggestedAnswers2.Doyouknowhowthereceptionistchecksinwalk-inguests?BackNextHomeUnit2CheckingInTheReceptionist’sWork1WhenaguestarrivesattheFrontDesk,thereceptionistgreetshim/herandasksifhe/shehasmadeareservationornot.FortheReadingBackNextHomeUnit2CheckingInguestwithareservation,thereceptionistshouldconfirmwithhim/herthereservationdetails,suchasroomtype,roomrate,lengthofstay,etc.,andthengiveoutaregistrationformtotheguesttofillout.TheReceptionist’sWork2Forthewalk-inguest,thecheck-inproceduresmaytakealittlelongertime.Thesamequestionsaskedbyareservationistinthereservationprocessmustbeaskedbythereceptionist,forexample,howmanynights,howmanypeopleintheparty,whatkindofroom,etc.Thereceptionistshouldalsochecktheguest’srequirementagainsttheroomavailabilityinthehotel’sreservationsystem.Aftertheguestdecidestotakearoominthehotel,thereceptionistthengivesouttheregistrationformandcontinuesthecheck-inprocedures.ReadingBackNextHomeUnit2CheckingInTheReceptionist’sWork3Whentheguestcompletestheform,thereceptionistmusthaveacheckandmakesurethatsuchinformationitemsastheguest’sfullname,address,nationality,purposeofhis/hervisitandsignatureareenteredcorrectly.Ifthevisitorisaforeigner,informationabouthispassportnumber,placeofissueanddateofissuealsoneedstoberecorded.ReadingBackNextHomeUnit2CheckingInTheReceptionist’sWork4Afterregistration,thereceptionisttellstheguesthis/herroomnumberandtheflooritison,thengivestheguesthis/herroomcardandkeycardwhichwerepreparedwhiletheguestwascompletingtheregistrationform.Theroomcardhastheeffectofbeingtheidentitycardfortheguestduringhis/herstay.Finally,thereceptionistshouldwishtheguestanenjoyablestayatthehotel.ReadingBackNextHomeUnit2CheckingInTheReceptionist’sWork5Withtheformalitiesconcludedthereceptionistwillinformthebellmantocarrythebaggageandshowtheguesttohis/herroom.Andthereceptionistwillcheckallthepaperworkundertakenontheguest’sarrivalonceagainandmakesurethatthecomputerdetailsareallcorrect.ReadingBackNextHomeUnit2CheckingInTheReceptionist’sWork6Besidescheckinginguests,thereceptionistisalsoresponsibleforansweringanyquestionsfromtheguests,helpingthemwithanyproblemsthattheymayhave,answeringtelephones,takingmessagesfortheguests,andhandlingcomplaintsfromunsatisfiedguests.ReadingBackNextHomeUnit2CheckingInconfirme.g.IamwritingtoconfirmabookingforasingleroomforthenightofJune6th.我写信是想确认一下我预订的6月6日晚的一个单人间。MrBaker'sassistanttelephonedtoconfirmhisappointmentwiththechairman.贝克先生的助手打电话来确认他与主席的约会。v.确认ReadingUnit2CheckingInBackNextHomedetaile.g.Sherefusedtogiveanydetailsaboutwhathadhappened.她拒绝提供关于所发生事情的任何细节信息。weshallconsidereverydetailoftheBill.我们会考虑这个议案的每一细节。n.细节ReadingUnit2CheckingInBackNextHomeregistratione.g.StudentregistrationstartsthefirstweekinSeptember.9月的第一周开始进行学生注册。n.登记ReadingUnit2CheckingInBackNextHomeThenumberofnewprivatecarregistrationshasincreased.私人新车注册数量已经增多。giveoute.g.Pleasehelpmegive