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Chapter1.CourtesyEnglishUnit1：GREETING&FAREWELLSVOCABULARYPHRASESONTHEJOBGoodmorningGoodafternoonGoodeveningWelcomebackHi早上好下午好晚上好欢迎回来嗨HelloHowdoyoudo?Howareyou?Fine,thankyou,andyou?你好你好你好吗？很好，谢谢，你呢？Fine,thanks,andyou?Good-byeGoodnightGood-byefornow很好，谢谢，你呢？再见晚安再见Itwasnicetoseeyouagain.HaveagoodeveningSeeyoulater.Itwasniceseeingyou.很高兴又见到你。晚上愉快。回头见。很高兴见到你。HaveagoodweekendHaveasafetripHaveagooddayHopetoseeyouagain周末愉快。一路平安。祝您愉快。希望再见到您。Thankyouforcoming(Thanksforcoming)Lookforwardtoseeingyouagain感谢光临。盼望再见到您。LISTENTOTHECONVERSATIONListentotheguestandthenfillthegapineachsentence.Theguest’snameis.Thestaff’snameis.Theguestwilltoday.He’llliveinnexttimehecomes.TALKINGTOTHEGUESTStaff:Goodmorning.Mr.Smith.Howareyoutoday?Guest:Goodmorning.Jane.I’mfine,thanks,andyou?Staff:I’mfinetoo.Areyouchecking-outtoday?Guest:yes,IthinksoStaff:Didyouenjoyyourstayhere?Guest:Yes,Idid.Staff:IhopeourserviceistoyoursatisfactionGuest:Sure.I’mverypleasedwitheverythinghere.Staff:Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.Guest:Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.welcome欢迎friend朋友farewell告别identify识别definitely肯定safe安全的enjoy喜欢pleased高兴sure当然trip旅游weekend周末again再lookforwardto盼望satisfaction满意PAIRWORKFindapartnerandplaytherolesofthestaffandtheguestwhowillbeonholidaysoon.OXFORDHUMOURThemoreIstudy,themoreIknow.ThemoreIknow,themoreIforget.ThemoreIforget,thelessIknow.Sowhystudy?UNIT2:INTRODUCTIONSVOCABULARYPHRASESONTHEJOBMynameisJohnSmithIt’snicetomeetyou.It’snicemeetingyoui.我叫约翰.史密斯。很高兴见到您。很高兴见到您。I’mMaryCopperI’mpleasedtomeetyouI’mgladtomeetyou.我叫玛丽.库伯。很高兴见到您。很高兴见到您。LetmeintroduceyoutoJohnSmithI’dliketointroduceyoutoMaryCopper.我把你介绍给约翰.史密斯。我想把你介绍给玛丽。I’dlikeyoutomeetMr.Thomson.Idon’tthinkwe’vemetbefore希望你认识一下托玛斯先生。我想我们以前没见过。Havewemetbefore?You’renewhere,aren’tyou?我们以前见过面吗？你是新来的，对吗？LISTENTOTHECONVERSATIONTALKINGTOTHEGUEST：Staff:Goodmorning,sir,MayIknowyourname?Guest:Certainly.MynameisJohnSmithStaff:Wouldyoupleasespellyourlastname?Guest:Sure.P-a-r-k-I-n-s-o-n,Parkinson.Staff:HowdoyoudoMr.Parkinson?WelcometoourhotelGuest:Howdoyoudo?Verynicetomeetyou.Staff:Hopeyou’llenjoyyoustayhere.Guest:IthinkIwillStaff:Seeyoulater.Guest:Seeyou..introduce介绍happy高兴spellout拼写出来meet会见glad高兴firstname名pleased高兴nice很好lastname姓certainly当然了pleasure高兴enjoy喜欢PAIRWORKIntroduceyourselftoapartner.EXERCISEPutinarticleswhereneeded.A:Wouldyoulikecoldmilk?B:Yes,please.I’dlikeglassofbeerifyou’vegotit.A:I’llgoandhavealookinkitchen.Yes,there’sbottlehere,butitisn’tcoldB:Nevermind.CanIhavepieceoficeinit?A:Sure.Thereisquitealotinrefrigerator.IDIOMS：Nopainnogain.Asbusyasabee.Handandfoot.Asproudasapeacock.AshungryasawolfBeataboutthebush.UNIT3:APOLOGIESVOCABULARYPHRASESONTHEJOBExcusemeI’msorrypleaseforgiveme.That’sOk打扰一下。对不起。请原谅。没什么。IdoapologizeThat’sallrightPleaseacceptourapology.我很抱歉。没关系。请接受我们的歉意。Wouldyoupleasewaitamoment?Wouldyoumindwaitingasecond?请稍等好吗？请稍等好吗？Ididn’tmeanforthattohappen.Iassureyouitwon’thappenagain.我是不想出这种事的。我向您保证以后不再发生这种事。TALKINGTOTHEGUESTGuest:Excuseme.Ithinkthereisamistakeinmybill..Staff:I’msorrytohearthat.I’llcheckforyourightaway.Wouldyoupleasewaitamoment?Guest:OK.(amomentlater)Staff:Idoapplogize,Mr.Smith.Thereisamistakeinyourbill.Iassureyouitwon’thappenagain.Excuse原谅apologize请求原谅mistake错误forgive原谅mind介意assure保证sorry对不起Rightaway马上happen发生bill帐单check检查Guest:Well,that’sallrightEXERCISEPutinthemissingword.MrandMrsMillerarefromAustria.TheyoftengoshoppingwithouttheirGermanguide.Buttheycan’ttothetaxidriverastheycanawordofChinese.Theydon’tknowhowtohimwheretheywanttogo.Andthedriverdoesn’tknowhowtotothembecausehedosen’tGerman.Mr.Millertohimself.“IwishIcouldsomeChinese.”UNIT4:OFFERINGHELPVOCABULARYPHRASESONTHEJOBAnythingIcandoforyou?Ifthere’sanythingIcandotohelp,pleaseletmeknow.我能为您做些什么？如果有我能帮忙的话，请告诉我。CanIhelpyou?IfIcanbeofassistance.Pleasedonothesitate.我能帮忙吗？如果要我帮忙，别犹豫，尽管讲。Doyouneedanyhelp?I’dbeverygladtohelpyou.要帮忙吗？很高兴认识你。CanIgiveyouahand?Ifyouwouldn’tmind.要帮忙吗？如果你不介意。Ifyoudon’tmind.Ifit’snotrouble如果你不介意。如果不麻烦的话。There’snohurrypleasetakeyourtime不着急。不着急。Goingup?Goingdown.上楼吗？下楼。LISTENTOTHECONVERSATIONStaff:Excuseme,MayIhelpyou?Guest:Yes,I’mlookingformyroom.Staff:MayIknowyourroomnumber,please?Guest:Yes,myroomnumberis358.Staff:That’sattheotherendofthecorridor.Followme.Please.I’llshowyoutoyourroom.Guest:Thankyou.It’sverykindofyou.Staff:It’smypleasuretoserveyou.Pleaseenjoyyourstay.Guest:Yes.Iwill.Appreciate喜欢grateful感谢offer提供assist帮助favor喜欢desire希望request要求Besitate犹豫mind介意trouble麻烦welcome欢迎followme跟corridor走廊Show展示serve服务end尽头Staff:Goingup,sir?Guest:YesStaff:Watchyoursteps,please,Theflooriswet.Guest:OK,Thankyou..Staff:Bytheway,mayIhelpyouwithyourluggage?Guest:Sure,That’sverykindofyou.Staff:You’remostwelcomePAIRWORKFindapartnerandplaytherolesoftheguestandthestaff.Theguestwantstofindthefitnesscenter.EXERCISEPutlittle,alittle,feworafewintothesentences.WeneedmorestaffThereismilkleft.Goandgetsome.Heaskedformoresalt.UNIT5:THANKSANDREPLIESVOCABULARYRepair修理kitchen厨房wire电线light灯noisy吵indeed的确bytheway顺便说一下Electrician电器师colleague同事assoonaspossibl