餐厅服务常用英语解析

餐厅服务常用英语旅游管理专业王敏MinlyWang1情境1客人进入餐厅（已预订）引领客人就坐（吸烟区）请客人就坐为客人点菜（介绍特色）为客人上菜为客人餐间服务为客人结账（用信用卡）向客人道别客人进入餐厅Goodafternoon,Sir(Miss\Madam),howmanyofyou?Hello,doyouhaveareservation?Whatwouldyouprefer,somkingornon-smokingarea?Goodmoring.Towpeople.Yes.Windowseat.Smokingarea,thankyou.Pleasewaitaminute.Yourtablewillbereadysoon.Thiswayplease.(Pleasefollowme)Sir(Madam),isthistableOKforyou?引领客人就坐OK.Pleasequickly.OK.It’snice.Thankyou.Pleasehaveaseat.Whatkindofteadoyouwant?WehaveLongjing,herbaltea花草茶,Oolongteaandblacktea.Thisisourmenu.(Pleasehavealookatourmenufrist.)请客人就坐Blacktea.Please.Thanks.Letmesee.为客人点菜ExcusemeSir/Madam,mayIhaveyourordernow?Yes,Sir.DoyoulikeChinesefood?OurrestaurantprovidesShanghaicuisine(Beijingcuisine,Sichuancuisine,Cantonesecuisine粤菜,anddishescookedincountrysidestyle)Yes.Couldyourecommendussomething?OurspecialtiesareSichuanCuisine,wouldyouliketohaveatry?Ifyoulikespicefood,wehaveShreddedPorkwithSpicy香辣Garlic蒜Sauce酱,SpicyFriedChicken.Yes.ItakeSpicyFriedChicken.为客人点菜Couldyourecommendsomethingspecial?FriedYellowCroaker炸黄花鱼inSquirrelShapelookslikeasquirrel松鼠.Ittastessweetandsour,anditiscrispyoutsideandtenderinside.Anythingelse?That’sagoodidea.为客人点菜Wouldyoulikesomesoup?WehaveFishHeadSoup,ChickenSoup,DuckSoup,EggSoup.Excuseme,doyouwantanythingelseforyourdinner(breakfast/lunch)?为客人点菜EggSoup,please.Whatdoyouwantfordimsum?Yes.Doyouhavedimsum点心?为客人点菜WehaveSmallSteamedBun蒸小笼包,SpringRolls,GlutinousRiceDumplinginSweetRiceWine,ShrimpWonton虾仁儿馄饨.WewillorderShrimpWonton,please.OK,Yourorderis…Whatdrinkdoyoulike,wehaveMaotai,WuLiangYe,ShuiJingFang,ShaoxingRiceWine,beer,fruitjuice…Whichonedoyoulike?为客人点菜Beer,Towbottles,please.That‘senough/Theseallright.Thankyou.Wouldyouliketousechopsticksorknifeandfork?为客人点菜Weusechopsticks,please.为客人上菜Thisisyourdrink.Pleaseenjoy.Wouldyoulikesomeice?Yes,thanks.Thisisyourcolddish,pleaseenjoy.MayIservehotdishesforyounow?OK,please.Sorrytokeepyouwaiting.Thisdishis…为客人上菜Thanks.Sir(Madam).Hereareallyouordered.Pleaseenjoy.为客人餐间服务Howdoyoulikethefood?Yes,theyarealldelicious.MayIcollecttheuseddishes?Andthisdishfreefromourrestaurantforyou.Hopeyoulikeit.Thanks.Youarewelcom.为客人结账CanIhelpyou?/whatcanIdoforyou?Sir,thisisyourbill.Howwouldyouliketopayforyourbill,bycreditcardorbycash?Pleasesignhere.Iwillpaythebill.Creditcard.Hopeyouhadanicedinner.Thanks.Hopeyouvisitusagain.向客人道别HopeyouhaveagoodtimeduringtheWorldExposition世博会.Thankyou.Bye.Iwillenjoy,thanks.情境2客人进入餐厅（未预定）引领客人就坐请客人就坐（桌面未整理）为客人点菜为客人上菜（需等候）为客人餐间服务（餐肴味道有问题）为客人结账（付现金、需找零）向客人道别客人进入餐厅（未预定）GoodEvening,Sir(Miss\Madam),howmanyofyou?Doyouhaveareservation?Wewillarrangeforyou.Whatwouldyouprefer,somkingornon-smokingarea?GoodEvening.Oneman.Iamafraidnot.NoSmokingarea,thankyou.引领客人就坐Pleasewaitaminute.Yourtablewillbereadysoon.Sorrytokeepyouwaitingforsolong.Pleasefollowme.OK.Pleasehaveaseat.Whatkindofteadoyouwant?WehaveLongjing,herbaltea,Oolongteaandblacktea.Pleasehavealookatourmenufirst.请客人就坐Longjingtea.Please.Thanks.为客人点菜ExcusemeSir/Ma’am,mayIhaveyourordernow?Sure.IwanttoorderRoastedDuck,TomatoandEggSoupandabowlofSteamedRice.Excuseme,RoastedDuckwillabout40miuntes,isitok?Thewholeduckmaybetoomuch.MayIsuggestahalf?Thankyou.Youaresokind.Wouldyoulikesomedessert?Wehavecheesecake,icecream,chocolatepuddingandjelly果冻.为客人点菜chocolatepudding.Whatdrinkdoyoulike,wehaveredwine,whitewine,bothwithsweetflavorornot.Doyouhavesoftdrink?Certainly,wehaveFreshWater-melonjuice,Applejuice,Orangejuice.Orangejuice.Thanks.OK,Yourorderis…Wouldyouliketousechopsticksorknifeandfork?为客人点菜Kinfeandfork,please.为客人上菜（需等候）Sorrytokeepyouwaiting.ThisdishisRoastedDuck.Hereareallyouordered.Pleaseenjoyyourdinner.Thanks.Iamverysorry.Ijusttalktothechef.Yourdishwillbereadysoon.Excuseme,waitress.Pleasequickly.Iwillgobyplane.为客人餐间服务（餐肴味道有问题）Excuseme,waitress.What‘sthematter,Madam?Iamawfullysorry,Iwillchangeoneforyourightnow.Thesoupistoosalty.Thanks.为客人餐间服务（餐肴味道有问题）Doyouwantsomethingelsewhenyouarewaiting,asalittlepresentfromourrestaurant？Thanks.Hereisfreefruitfromourrestaurantforyou.Pleaseenjoyit.为客人结账（付现金、需找零）CanIhelpyou?/whatcanIdoforyou?Sir,thisisyourbill.Howwouldyouliketopayforyourbill,bycreditcardorbycash?Iwillpaythebill.Cash.Excuseme,waitress.为客人结账（付现金、需找零）Thetotal380RMB.Thankyou.Takeyou400RMB.Pleasewaitaminute.Ma’am.Thisisyourchangeandreceipt.Thanks,butwedon’ttaketipshere.Thisiswhatweshoulddo.20RMBisyourtip.Thankyouforyourgoodservice.向客人道别Goodbye.Welookforwardtoseeingyouagain.EnjoyyourstayinShanghai.Hopeyouhadanicedinner.Thankyouforyourcooperation.Hopeyouprovidegoodsuggestionsforourrestaurant.Yourserviceisnice.Iwillcomeagain.Iwill,thanks.Goodbye.情境3客人进入餐厅引领客人就坐请客人就坐为客人点菜(并要求附带客房服务)为客人上菜为客人餐间服务(需要分餐服务)为客人结账（酒店住客签单）向客人道别客人进入餐厅Goodmorning,Miss,howmanyofyou?Doyouhaveareservation?Goodmorning.Threepeople.Yes.PrivateRoom雅间.Pleasehaveaseat.Whatkindofteadoyouwant?Ofcourse.Howmanydoyouneed?请客人就坐Wearenotusedtodrinkingtea.Doyouhavemineralwater?Thr