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精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料-Isolatesteam,water,gas,electricity,etc.,beforecommencingworkonmachinery.Ifpossible,attachsafetytagtocontroller.-Donotswitchonanyelectricalcircuitbreakerbeforemakingsurethatnooneisworkingoncircuit.-Usecorrectmethodoflifting.-Becarefulofnakedflamesparticularlyinthevicinityofflammablematter.-Donotworkonladdersbehinddoorsoranywheretheladdermaybeaccidentallyhit.-Knowlocationoffirstaidkitsandthepeopletrainedintheiruse.-Reportallinjuriesnomatterhowtrivial.-Protectlonghairfrommachinery.-Becarefulonslipperyfloorsparticularlyinkitchensorcarpark.-Donotallowoilorgreasetopolluteanyworkarea.-Knowthevarioustypesoffireextinguishersandtheiruse.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料WorkinGuestRooms================WhenworkistobecarriedoutinGuestroomsseveralfactorsandruleshavetobeobservedtoensureguestsprivacyandsecurityaremaintained.Ifworkistobecompletedinanoccupiedroom,anumberofpointsshouldberemembered.-Priortoenteringtheroom,youshouldknockonthedoorandwaitforaresponse.Iftheguestisobviouslyoutthenthedoormaybeopenedannouncingyourselfatthesametime.-Whenworkinginaguestroom–occupiedorunoccupied,thedoorshouldbekeptopenatalltimes.-Workrequestsshouldbeactionedonthedayofreceiptandfinishedonthesameday.IfthisisnotpossiblethechiefEngineershouldbeinformedsothatthisguestmaybeofferedaroomchange,ortoensuretheroomisnotlettoanarrivingguest.-RadiosorTelevisionsshouldnotbeusedwhenworkinginaroom.-Donot,underanycircumstancestouchanythingbelongingtotheguest.-Alwaysleavetheroomasyoufoundit.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ToolsofYourTrade==============TheHoteldoesn’tnormallysupplytradesmen’stoolsandyouareresponsibleforsupplyingyourown.PleaselookafterthesetoolsofyourtradeastheHotelwillnotbeheldliableforthelossofsuchitems.AnyHoteltoolsthatareusedshouldbetreatedaccordingly,keepingthemcleanandingoodcondition.WorkQuality=========Itcannotbestressedenoughthattheworkyouperformshouldbeofthehighestquality.Thefinishedproductshouldalwaysreflectasenseofprideinyourwork.BadworkmanshipreflectsupontheHoteloverallandespeciallyuponyouasatradesman.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:ENGINEERINGKEN-FIX-IT/HANDYMANHEAD:BRIANMOOREG.M.APPROVAL:DATE:TASK:KEN-FIX-ITMAINTENANCEPROGRAMSTANDARD:TheSheratonWentworthengineeringdepartmentwillprovidearegularinspectionandrepair(Ken-Fix-It)programmetomaintainSheratonstandardsandmaximumroomavailabilityatalltimes,thusreducingcostlyurgentrepairsandguestinconvenience.ThisprogrammewillbecarriedoutinaccordancewiththeSheratonCorporationdivisionalpolicies,standardsandprocedures.1.MaintenancechecklistswillbeusedforallKen-Fix–Itinspectionsofguestrooms,suitesandpublicareas.SeeannexesA-D.2.25%(120)ofallguestroomsandsuites;50%ofallthemandhospitalitysuites;andthePremiersuitewillbeinspectedeachITTmonth.3.AllpublicareaswillbeinspectedeachITTmonth.4.AlldefectswillberemediedduringKen-Fix–ItinspectionswithanyworkrequiringTradesmenattentionplacedonworkrequestsystem.5.Anyareasorroomsinspectedwhichhavemajordefectsaretobeplacedout-of–orderuntilrectified.Theseincludesuchdefectsasphonenotworking,TVnotworkingetc.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料=====================================================================PROCEDURE:1.Ifanydefectcannotberemediedimmediately,aworkrequestisraisedapplicabletotheappropriatetrade.IfthedefectismajortheAssistantChiefEngineeristobeinformedandtheroomputout-of-orderuntilrepaired.2.Thechiefengineeristoinspect10%ofroomscheckedmonthlybythe“Ken-Fix-It”programme.3.Amonthlysummaryreportofroomsinspectedistobefiledwiththeengineeringmonthlyreplacementcanbeinvestigated.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ANNEXAKEN-FIX-ITGUESTROOMCHECKLISTROOM__________________DATE__________________INSPECTEDBY__________________ENTRANCEDOORNUMBERCARETSDOORAPPEARANCECEILINGLOCKOPERATIONDOORSTOPTVOPERATIONSAFETYCHAINCHAIRSPEEPHOLETABLEFIREEXITSIGNBEDHEADINNKEEPERSACTBEDCASTORSDOORCLOSURE/HINGESDESK&BEDSIDELAMPSCLOCK/RADIOCONSOLEWARDROBEDOORSWARDROBEFITTINGSCURTAINSWARDROBELIGHTSSHUTTERSDRAWEROPERATIONWINDOWSTELEPHONESCEILINGLIGHTSSPRINKLEHEADSPICTURESCUPBOARD/DRAWEROPERATIONA/CTHERMOSTATFRIDGEOPERATIONCLEANFILTERTOASTEROPERATIONA/CDRAINJUGOPERATIONA/CGRILLSOPERATINGINSTRUCTIONSMIRRORSTIMBERWORKAPPEARANCEWALLSBATHROOMDOORCLOSURE/HINGES____NONSLIPMAT____BATHROOMDOORLOCK____CLOTHESLINE____STRIPLIGHTS____VENT____TAPS____SHOWERHEAD____PLUGS____CLOTHINGHOOKS____精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料TOWELRAILS____TOILETSEAT____SHOWERCURTAIN&RAIL____TOILETFLUSH____GROUTING_____FLOORDRAIN____SOAPDISH_____VANITYCONDITION____TOILETROLL_____CUPBOARD____MIRRORS_____DEFECTS/REMARKS__________________________________________________________________________________________